Open Source PHP Help Desk Software

qdPM is a free web-based project management tool suitable for a small team working on multiple projects. It is fully configurable. You can easy manage Projects, Tasks and People. Customers interact using a Ticket System that is integrated into Tasks. Compatible with php 7.2+ and php 8.0+

FreeScout is an open-source help desk and customer support system designed for small and medium-sized businesses. It provides a lightweight, self-hosted alternative to SaaS help desk solutions, allowing users to manage support tickets, track customer inquiries, and collaborate within a team. FreeScout supports multi-channel communication, including email integration and automated responses, making it a versatile tool for customer service.

O Ocomon é um sistema de Helpdesk voltado para o gerenciamento completo de chamados de suporte e controle integrado de inventário para equipamentos de informática. Possui muitas funcionalidades interessantes como controle de SLAs e parada de relógio. Experimente!

Support Incident Tracker (or SiT!) is a web based application for tracking technical support calls/emails. Engineers work to Service Level Agreements and incidents are flagged if they stray outside of them.

Faveo Helpdesk is an automated, web-based help desk system for managing customer support. It serves as an easy to install, easy to use and cost-effective ticket management solution for startups, SMEs and enterprises. Faveo Helpdesk enables you to efficiently tackle customer service management, incident management and SLA management, with a built-in knowledge base so you can share information with staff and customers. It’s been integrated with numerous platforms including Facebook, WhatsApp and Twitter, and can be customised according to your particular business requirements.

Mibew Messenger is an open-source live support application allowing visitors of your site to chat with your operators.

FreeScout is the super lightweight and powerful free open source help desk and shared inbox built with PHP. It can be easily deployed even on a shared hosting. Here are just some of its features: slick modern design, free iOS and Anroid apps, seamless email integration, auto replies, internal notes, collision detection, modules allowing to integrate with WhatsApp, Facebook or Telegram, Knowledge Base, Live Chat, CRM, Customer Portal, Canned Responses and much more.

PHD Help Desk is a PHP+Javascript+MySQL open source Help Desk tracking software, very usefull for the help desk incident registration, follow up and managing of them, with knowledge data base access. Interface and docs available in Spanish and English

PHP Ticket System was a small PHP MySQL trouble ticket or work order system. This project started out as a way to learn how to develop a CRUD web application in 2013. Since 2013 I have had have many carrier changes and honestly did not keep up with all of the changes to PHP. That being said I did learn more about NodeJS and Angular 2+. Almost a decade later I have decided to re-write this app using NodeJS 12 and Angular 9. If you would like to check out the new project "Node Ticket System", please visit the GitHub page here: https://github.com/node-ticket-sytem/node-ticket-system.

The Bug Genie is a user-friendly and powerful PHP5.3-based bug tracker/bug tracking tool with features such as project management, VCS integration (git, svn, hig), wiki and more. Ready to use out-of-the-box, and easy to install.

This VM is created for 2 reasons: 1. Very little initial setup work required to make a Help Desk live, within minutes. 2. This system should keep running for Years, without requiring Updates / Breakages. If you are new to Virtual Machines, then please watch the Video below ( taken from my other project. just replace td with hd wherever mentioned ) After starting this VM, please login to its administration panel with: Website Address: https://hd.local/ ( Accept Any Warnings ) Admin Username: admin Admin Password: change_this from any PC on your Local Network. Then setup your "SMTP Server" details from the Settings -> Email option. This will help in the flow of all emails from the system. Then setup up your Categories/Departments & Team/Staff Accounts. Once setup & running, please ensure that a Backup of the system, is taken regularly, to avoid any issues. These are covered in the video. Google Search helps in finding more about hesk.

Book a Job Card, assign employee which records the time spent on the job that transfers to a timesheet, add costing like materials from built-in inventory system. Finally create invoices integrating with XERO online accounting or print PDF invoice.

BIGdesk is a customizable Help Desk/Trouble Ticketing System. It allows web submission of tickets and e-mail submission. It is currently written in PHP and uses a MySQL db with patTemplate for the template engine.

A free captcha generator PHP class.

Mantis2Go is an out of the box installation of MantisBT (a free popular web-based bugtracking system) for Windows. Do not use for production purposes! Maybe the easiest way to try MantisBT on Windows: 1. Start Mantis2Go installer 2. Choose directory where you want to install Mantis2Go (USB stick if you want) 3. Click "Yes" to start Mantis2Go

Complain Management is a Web based project used to manage Customer's complain Online. User can login, and Create complain, view complain details and track the status of its complain.

A powerful PHP/mySQL help desk ticket system that keeps you at arms length with your clients or website audience.

ASTRES is used in a helpdesk of the french civil aviation and allow to manage customer tickets (with workflow and level tree-view), internal actions between actors, diffused/received documents, sent/received material, planning, stats, reporting, news.

A bugtracker written in PHP

Your search for the ideal PHP Ticket System has come to an end. We offer a product that is not only easy-to-use but is constantly developing to help you meet your changing needs. We offer you the control, protection, and flexibility that you and your company desire and deserve. Give our product a try, and you will never want to try another PHP Ticket System again. B1ST PHP Ticket System comes with reach features you won’t find in any other PHP Ticket System.

Bug tracking PHP application, intended to enable final users to report and track bugs or issues, allowing managers to open/assign this bugs to developers. Real easy time tracking interface, and ajax attachments management. Custom reports supported.

Bermuda is a help desk web-app that aims to make the lives of tech support offices easier. It does most of what other ticket tracking apps do and more. Its sleek interface is easy on the eyes, straightforward, and very useable.

PHP and MySQL based support system allowing endusers to submit support requests to help desk technicians, and track the status of their requests.

New release 1/20/2011 - Intuitive and simple web server (or localhost) based bug tracking & reporting system. Uses PHPs built-in SQLite3, no MySql required. Supports any OS with browser.