ASTRES is used in a helpdesk of the french civil aviation and allow to manage customer tickets (with workflow and level tree-view), internal actions between actors, diffused/received documents, sent/received material, planning, stats, reporting, news...

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User Reviews

  • Excellent logiciel de gestion des services d'assistance. Complet, professionnel et bien conçu. Comprend un grand nombre d'outils de gestion et de statistiques, permettant de prendre en charge et d'opérer un service d'assistance (HelpDesk) avec un minimum de configuration. Chapeau aux concepteurs et merci pour le partage...

  • ASTRES is small and works nicely

  • Really nice project!

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Additional Project Details

Languages

English, French

Intended Audience

Customer Service, Information Technology

User Interface

Web-based

Programming Language

JavaScript, PHP, XSL (XSLT/XPath/XSL-FO)

Database Environment

MySQL

Registered

2007-10-24