ASTRES

ASTRES is used in a helpdesk of the french civil aviation and allow to manage customer tickets (with workflow and level tree-view), internal actions between actors, diffused/received documents, sent/received material, planning, stats, reporting, news.

Project Samples

Form to sum up the progress of a project

Details of a ticket view by a member of the support team

Planning of the absences of the members of the support

Dialog interface between the customer and the support

Project Activity

See All Activity >

License

GNU General Public License version 2.0 (GPLv2)

Follow ASTRES

ASTRES Web Site

Other Useful Business Software

Ship Agents Faster

Transform your applications and workflows into powerful agentic systems at global scale.

Gemini Enterprise Agent Platform lets you rapidly build, scale, govern and optimize production-ready agents grounded in your organization's data. The platform enables developers to build custom or pre-built agents for virtually any use case. New customers get $300 in free credits.

Get Started Free

Rate This Project

User Ratings

5.0 out of 5 stars

★★★★★

★★★★

★★★

★★

★

ease 1 of 5 2 of 5 3 of 5 4 of 5 5 of 5 0 / 5

features 1 of 5 2 of 5 3 of 5 4 of 5 5 of 5 0 / 5

design 1 of 5 2 of 5 3 of 5 4 of 5 5 of 5 0 / 5

support 1 of 5 2 of 5 3 of 5 4 of 5 5 of 5 0 / 5

User Reviews

Filter Reviews:

All

bopre Posted 2013-04-16

Excellent logiciel de gestion des services d'assistance. Complet, professionnel et bien conçu. Comprend un grand nombre d'outils de gestion et de statistiques, permettant de prendre en charge et d'opérer un service d'assistance (HelpDesk) avec un minimum de configuration. Chapeau aux concepteurs et merci pour le partage...
diegrossoitty Posted 2013-02-09

ASTRES is small and works nicely
jungcaz Posted 2012-10-20

Really nice project!

Additional Project Details

Languages

English, French

Intended Audience

Customer Service, Information Technology

User Interface

Web-based

Programming Language

JavaScript, PHP, XSL (XSLT/XPath/XSL-FO)

Database Environment

MySQL

Related Categories

PHP Enterprise Software, PHP Help Desk Software, XSL (XSLT/XPath/XSL-FO) Enterprise Software, XSL (XSLT/XPath/XSL-FO) Help Desk Software, JavaScript Enterprise Software, JavaScript Help Desk Software

Registered

2007-10-24

Similar Business Software

ServoDesk

Award winning, easy to use Help Desk software for service departments challenged to do more with less. ServoDesk delivers flexible solutions for all support teams regardless of size incorporating AI. - Manage multiple data channels from one easy to use interface. - Roles based access to...

See Software
Atera

Atera, the first and only Agentic AI platform for IT management, offers IT teams and MSPs a digital workforce of AI agents to preemptively and autonomously manage their entire IT operations. Its all-in-one platform combines RMM, helpdesk, ticketing, and automation to reduce downtime, improve...

See Software
CapLinked

When sensitive documents decide the pace of a deal, CapLinked gives teams a secure virtual data room built to keep diligence moving. The platform helps organizations share confidential files, manage buyer and investor review, support M&A, raise capital, handle asset sales, complete audits, and...

See Software
Pipefy

Pipefy is the AI-driven Business Orchestration and Automation Technologies (BOAT) platform that delivers enterprise results in days, not months. Designed as a secure orchestration layer, Pipefy bridges the gap between rigid legacy systems (ERPs/CRMs) and agile business needs. It allows IT...

See Software
Project Insight

Project Insight is a strategic project and portfolio management software that gives companies a complete picture of the work happening across their entire organization. Streamline workflows, automate processes, enhance collaboration, and capture project data points from all your teams and...

See Software
Planfix

The Planfix platform allows organizations to manage their entire business online. Regardless of company size and industry, Planfix has something to offer as an excellent project and work management tool. With Planfix, your company gets a fully customizable management system, from process design...

See Software