Support Incident Tracker Icon

Support Incident Tracker

Open source support tracking in your browser

5.0 Stars (10)
48 Downloads (This Week)
Last Update:
Download sit_3.67p2.tar.gz
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Description

Support Incident Tracker (or SiT!) is a web based application for tracking technical support calls/emails. Engineers work to Service Level Agreements and incidents are flagged if they stray outside of them.

Support Incident Tracker Web Site

Features

  • Web based: easy to install and use
  • Configurable service levels (SLA's)
  • Tracks all inbound and outbound emails
  • LDAP Integration (Support for Active Directory, eDirectory, openLDAP)
  • Support for over 19 languages (and counting) + much more...

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User Ratings

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ease 1 of 5 2 of 5 3 of 5 4 of 5 5 of 5 4 / 5
features 1 of 5 2 of 5 3 of 5 4 of 5 5 of 5 5 / 5
design 1 of 5 2 of 5 3 of 5 4 of 5 5 of 5 4 / 5
support 1 of 5 2 of 5 3 of 5 4 of 5 5 of 5 5 / 5
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User Reviews

  • 1 of 5 2 of 5 3 of 5 4 of 5 5 of 5

    Has a bit of a learning curve but lots of features and good documentation.

    Posted 01/02/2015
  • 1 of 5 2 of 5 3 of 5 4 of 5 5 of 5

    Easy to install and use.

    Posted 09/16/2012
  • 1 of 5 2 of 5 3 of 5 4 of 5 5 of 5

    Very good project

    Posted 07/07/2012
  • 1 of 5 2 of 5 3 of 5 4 of 5 5 of 5

    Superb...... Interesting. Keep it up. Thanks.

    Posted 05/16/2012
  • 1 of 5 2 of 5 3 of 5 4 of 5 5 of 5

    Interesting project, good for biz.

    Posted 03/03/2012
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