Search Results for "sla"
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Showing 15 open source projects for "sla"
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MongoDB Atlas runs apps anywhereMongoDB Atlas gives you the freedom to build and run modern applications anywhere—across AWS, Azure, and Google Cloud. With global availability in over 115 regions, Atlas lets you deploy close to your users, meet compliance needs, and scale with confidence across any geography.
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Build Agents and Models on One PlatformGemini Enterprise Agent Platform is Google Cloud's comprehensive platform for developers to build, scale, govern, and optimize agents and models. Choose from Google's most advanced models and third-party models like Anthropic's Claude Model Family.
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iTop - IT Service Management & CMDB
An easy, extensible web based IT service management platform
Whether you’re an infrastructure manager handling complex systems, a service support leader striving for customer satisfaction, or a decision-maker focused on ROI and compliance, iTop adapts to your processes to simplify your tasks, streamline operations, and enhance service quality. iTop (IT Operations Portal) by Combodo is an all-in-one, open-source ITSM platform designed to streamline IT operations. iTop offers a highly customizable, low-code Configuration Management Database (CMDB),... -
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Qisutu
Open-source ticketing, service desk and CMDB software
Qisutu is a free and open-source ticketing and service desk platform for professional support organizations. It combines ticket management, customer and agent portals, queues, service and SLA management, automation, reporting, a knowledge base and an integrated CMDB in one self-hosted system. Qisutu supports eleven languages and can be extended through add-ons. The software is designed for organizations that want to operate their ticketing system on their own infrastructure and retain control over their data. Qisutu is licensed under the GNU Affero General Public License v3.0 or later. -
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FreeScout Helpdesk
Best open source helpdesk & shared mailbox
FreeScout is the super lightweight and powerful free open source help desk and shared inbox built with PHP. It can be easily deployed even on a shared hosting. Here are just some of its features: slick modern design, free iOS and Anroid apps, seamless email integration, auto replies, internal notes, collision detection, modules allowing to integrate with WhatsApp, Facebook or Telegram, Knowledge Base, Live Chat, CRM, Customer Portal, Canned Responses and much more. -
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B2B Quote Approval Workflow Template
Design and test B2B quote approval workflows in Excel
...It helps B2B pricing, sales operations, revenue operations, deal desk and CPQ teams define approval rules, decision groups, sequential and parallel routing, reapproval conditions, SLA, reminders, escalation and expected-versus-observed workflow test scenarios. The workbook includes Workflow overview, Approval rules, Approval groups, Workflow paths, Test scenarios, Implementation checklist, Definitions and a fictional Worked example. It does not execute live approvals, prescribe commercial thresholds, provide approval benchmarks or determine delegated authority. ... -
Train ML Models With SQL You Already KnowBuild and deploy ML models using familiar SQL. Automate data prep with built-in Gemini. Query 1 TB and store 10 GB free monthly.
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Pandora Open
Open Source Monitoring System for performance and availability.
Pandora OPEN is a high-performance, 100% open-source monitoring ecosystem, born as the independent evolution of the Pandora FMS community branch after version 777. Licensed under GPLv2, it provides a modular and sovereign platform for supervising networks, servers, and applications without commercial dependencies. It features multi-platform agents, remote monitoring (SNMP, WMI, HTTP), GIS maps, and advanced visual dashboards. Entirely maintained by the community on GitHub, it ensures total... -
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i-doit - Open Source CMDB & ITSM Tool
ITIL conform CMDB solution for documenting your entire IT landscape
...i-doit allows services to be documented as a logical grouping of objects placed in relation to each other. This provides the basis for (ITIL) processes such as Change and Problem Management, helps to control and manage the SLA (Service Level Agreement) or the communication with users. Its interfaces to other ITSM applications (like Nagios, Request Tracker etc.) allow the entering of data only once in the ITSM environment. i-doit maintains one holistic view of the operational situation. -
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Defalto CRM
Free open source CRM for sales, projects and invoicing
Defalto CRM helps small sales and service teams manage customer relationships and daily work in one web application. Keep contacts, opportunities, quotes, invoices, projects, tasks and customer support together. Download the free open source core and run it on your own server. Defalto is developed by IT Solutions4You, with a new version published every month. Optional extensions, managed hosting, customization and professional support are available separately. Try Defalto CRM in the... -
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Easy Database Forms For All
Create Web Based Forms Quickly, With In-built DB, For All Your Teams
Please watch the video till 18m:00s / screenshots below for easy installation steps. This video is taken from my other project, with many similarities and some naming differences. After installation, login to the Administrator Page with : Username : root Password : change_this and look at the team1 database and the sample_table in it, from all aspects. You can now create your own tables/forms. Also, login into the team1 user page ( from homepage ) with : Username : team1... -
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Faveo Helpdesk
Open source help desk ticketing system
...It serves as an easy to install, easy to use and cost-effective ticket management solution for startups, SMEs and enterprises. Faveo Helpdesk enables you to efficiently tackle customer service management, incident management and SLA management, with a built-in knowledge base so you can share information with staff and customers. It’s been integrated with numerous platforms including Facebook, WhatsApp and Twitter, and can be customised according to your particular business requirements. -
Custom VMs From 1 to 96 vCPUs With 99.95% UptimeLive migration and automatic failover keep workloads online through maintenance. One free e2-micro VM every month.
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Ohlon
Ephesoft Performance and Analysis Tool
Ohlon will help you in different ways for all steps of your process. During the development step, you'll be able to analyze how works your batch class, and which plugins seem to need optimization. During the ongoing maintenance, you'll be able to understand what happens in your servers, using the real time monitoring. Finally, Ohlon can be used to extract performance metrics: how many documents or pages have been processed, reviewed, validated; how long does it take to process a document... -
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A business-ready service-oriented infrastructure empowering the service economy in a flexible and dependable way. Visit our main web site to download papers and more information on the project to understand the technology.
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A set of tools about the management of BPEL services to be used particularly in conjunction with the SLA@SOI framework but also as independent modules.
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Osmius: The Open Source Monitoring Tool is C++ and Java. Monitor "everything" connected to a network with incredible performance. Create and integrate Business Services, SLAs and ITIL processes such as availability management and capacity planning.
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The ((OTRS - Manager)) is an easily to use reporting framework for OTRS (Open source Ticket Request System). For different agent-groups, queues and periods you can predefine statistics and display them as table or graphical chart or print them as report.
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Web-based Business Workflow management tool, supporting email & SMS notifications of tasks organized into arbitrarily complex Business Processes. Includes escalations, group-based access control, reporting, SLA measurements and trouble tickets.
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