The ((OTRS - Manager)) is an easily to use reporting framework for OTRS (Open source Ticket Request System). For different agent-groups, queues and periods you can predefine statistics and display them as table or graphical chart or print them as report.

Features

  • Fast OTRS access without HTML/Browser
  • Easy to use
  • Powerfull functions / plugins
  • Integrated SLA and escalation management
  • Easy customization
  • Automatic login to OTRS
  • Supports Integrated Windows Authentication (IWA)
  • Supports LDAP and ADS access for imbedded customer informations

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  • Great Product. Waiting for updates!!

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Additional Project Details

Languages

English, German

Intended Audience

Customer Service

User Interface

GTK+

Programming Language

PHP

Database Environment

MySQL

Registered

2007-02-07