[Plone-docs] Re: #plone, plone-users

[mawi <gma...@ma...>]

Yay!

This is good news not only for the people working with the project direclty,
but also for newbies (like me) that are working to understand and get some
solutions running since I will not get any help if all volunteers are fed up
with bad mouth newbies who dont try before they ask.

-mawi

"Ben Calder" <cc...@uc...> wrote in
message news:5.2...@im......
> At 12/03/04, Geoff Davis wrote:
> >Hi all--
> >
> >With the growing popularity of Plone, we are starting to attract more and
> >more newbies on #plone and plone-users.  Most are well-behaved, but I'm
> >starting to see people who are rude, who expect others to solve their
> >problems for them, and who refuse to do any basic homework.
> >
> >To keep the community healthy, I believe we need to take some measures to
> >prevent this kind of behavior.  Otherwise, we'll end up with fewer and
fewer
> >experienced people willing to help newbies.
> >
> >One thing that I think would be helpful would be a brief guide to #plone
/
> >plone-users etiquette.  Basically something that emphasizes that the
> >software is free, that people answering questions are volunteers, don't
be a
> >jerk, etc.  Maybe at some point it could contain some pointers to people
who
> >will solve problems and hold hands for a fee.
> >
> >We could include a link to the document in the IRC topic.  We could also
> >force people to read it and indicate that they have done so before
providing
> >links to the various IRC channels and mailing lists on
> >http://plone.org/documentation/lists (I believe the Apache Foundation
does
> >something like this).  And if we had a short, easy-to-remember URL, we
could
> >refer people to the document when they are being jerks.
> >
> >Thoughts?
> >
> >Geoff
>
> It's certainly a start!  I guess I may have been slightly rude in a couple
> of responses to these types of user and appreciate it's probably not the
> best way to deal with them... but without mentioning any names ... there
> are those who simply ignore suggestions that they should do things for
> themselves; who in fact give no indication that they have done anything
for
> themselves - it may just be the way they put their questions; they also
> seem to think that the users list is some kind of paid for helpdesk and
> that any query they make (however little detail they include) will receive
> an answer that will work without fail and that will require no effort on
> their part.
>
> What makes this all the more frustrating is that they seem to have this
> mentality that it's not them that's in the wrong - regardless of how many
> people tell them their behaviour is inappropriate - they continue with
> it...  I don't know what your view is on the matter but I'd personally be
> tempted to block them it they choose to ignore warnings, though I guess
> this may go against the open source ethos?  What you suggest is certainly
a
> good start and will hopefully resolve most problems but I suspect that
> there are going to be those individuals for whom this won't work - how
> should we deal with them?
>
>
>
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