Re: [Mantisbt-dev] Escalation process

[<fa...@ja...>]

Hi Jan,

indeed this is a very important point to discuss, in order to answer I have=
 to=20
go forth in my learning of the Mantis structure. There are two approaches=20
that could be taken in account:

	1 - Use of a system level scheduling mechanism to perform such tasks

	2 - Use one include from every page

The first lack the portability, but that can be worked around quite easily =
if=20
relying on PHP and using common tool like wget to trigger the escalation=20
tasks. It's also very easy to implement.

The second is the "purest" one in regards of portability and philisophy, bu=
t=20
we really need at least a refreshed page somewhere to trigger events, thus =
if=20
(let's says in a week-end), nobody uses Mantis, then, some events could be=
=20
overdue without sending the proper notifications neither doing the proper=20
tasks.

So at the moment I'm still searching for a solution that could satisfy=20
everyone.=20

And I'll be happy to know which solution will be the most "compliant" to wh=
at=20
the mantis team is used to.=20

In my opinion both solutions could be implemented in the same time, but I'm=
=20
new to this list and to Mantis development, and I want to do things=20
accordingly to developer's habbits.

Best Regards

=46r=E9d=E9ric Aime

> Hi Fr=E9d=E9ric Aime,
> this is a good idea.
>
> But how do you want to implement it?
> I think you want to manage it without a cron job, so on every page refres=
h?
>
> Best regards,
>  Jan Sch=FCtze
>
> Fr=E9d=E9ric Aime - Janua schrieb:
> > Dear All,
> >
> > I'm looking after a way to manage escalation processes within mantis. Is
> > there something planned in that aim currently ?
> >
> > The idea will be to have an expiry date for a bugId and some sort of
> > scheduled action to step the state of the bug once expired (or either
> > assign it to a designated user).
> >
> > If not I'm proposing to start coding this functionnality...
> >
> >
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