Re: [mantisbt-help] Handling an issue for a period

[Fabio M. <man...@gm...>]

Oh, think I got it!

My job should call something like "$ php my_script.php" from command line,
right? And my_script.php can call Mantis functions.

Thanks,

On Tue, Sep 14, 2010 at 10:10 PM, Fabio Manzano <man...@gm...>wrote:

> Hey David, thank you for the quick reply!
>
> Using this aproach, how can i use the PHP engine (or Mantis functions) to
> read the informations from MySQL and send an e-mail?
>
> Thanks,
>
>
> On Tue, Sep 14, 2010 at 9:57 PM, David Hicks <hic...@op...>wrote:
>
>> On Tue, 2010-09-14 at 21:53 -0300, Fabio Manzano wrote:
>> > I need to send an e-mail (or do other things) when a user is handling
>> > an issue for a specific period (4 days, for example). Is it possible
>> > to program this behaviour in Mantis or a better aproach is to execute
>> > a job every night checking the mantis_bug_history_table?
>>
>> It's easiest to just setup a small script/cron job that checks the last
>> handler change entry in mantis_bug_history_table (for each open bug with
>> a handler assigned) to see if it was 4-5 days ago.
>>
>> I imagine you'll want to avoid sending duplicate emails (or only send
>> duplicates once a day) which is something that is very easy to do with a
>> nightly cron job.
>>
>> Regards,
>>
>> David
>>
>>
>>
>> ------------------------------------------------------------------------------
>> Start uncovering the many advantages of virtual appliances
>> and start using them to simplify application deployment and
>> accelerate your shift to cloud computing.
>> http://p.sf.net/sfu/novell-sfdev2dev
>> _______________________________________________
>> mantisbt-help mailing list
>> man...@li...
>> https://lists.sourceforge.net/lists/listinfo/mantisbt-help
>>
>
>
>
> --
> Fabio M. Manzano
>



-- 
Fabio M. Manzano