Best Text Analytics Software - Page 3
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Compare the Top Text Analytics Software as of August 2025 - Page 3
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As companies look to harness the potential of AI, they need to use data from diverse sources, support best-in-class tools and frameworks, and run models across a variety of environments. However, according to IDC, 1/3 of business leaders’ time is spent on data integration and data preparation¹ requirements for AI. Enhance business continuity and resiliency in the face of volatility and disruption. Simplify and automate how you collect, organize and analyze data to infuse AI throughout your business. AI-powered search and text analytics uses natural language processing to learn your industry's unique language. This AI-driven GRC solution helps you simplify how to manage risk and regulatory compliance.
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I2E
Linguamatics
The Linguamatics I2E application has a proven track record in delivering best of breed text mining capabilities across a broad range of application areas. Its agile nature allows tuning of query strategies to deliver the precision and recall needed for specific tasks, but at an enterprise scale. I2E is an agile and interactive text mining application for the extraction and analysis of information. Because of its underlying Natural Language Processing (NLP) technology, I2E is particularly strong in its ability to answer a wide range of questions, from apparently simple open queries to questions that need advanced linguistic analytics. I2E can speed many research and development and clinical processes. Tasks that used to take months, or were previously not feasible with manual methods, can be done in hours or minutes. According to customers, I2E gets to actionable results at least 10 times faster than a traditional keyword search. -
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Idiomatic
Idiomatic
Idiomatic unlocks the "why" behind your customer feedback with world-class AI that's customized to your business. Stop relying on general text analytics & manual analysis, and partner with Idiomatic to start executing the right decisions faster. See everything organized in one place, at one time. Turn feedback into data-driven actions in real-time. Understand which issues drive key metrics (NPS, CSAT, surveys, and more). Gain from our hyper-custom approach to your unique business data. Idiomatic takes the guesswork out of strategic decisions by transforming all of your customer feedback into a complete, data-driven voice of the customer picture. Take a proactive approach with Idiomatic's real-time notifications about specific changes in customer experience. Our hyper-custom approach allows you to partner your business logic with our AI and get the results you need. Connect insights from all customer feedback channels. -
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Relative Insight
Relative Insight
With a background in protecting children online, our comparative text analysis platform extracts business value from your text data. Relative Insight’s technology helps marketing insights professionals and brand specialists like you extract more value out of the text data you’ve already got. By utilizing a comparative approach, our platform helps you to generate rich audience insights quickly and at scale. This adds sophistication and science to your qualitative analysis. Equipped with unique marketing insights, brands can develop sharper communications, better brand positioning, and more resonant campaigns. Our platform will help you decipher and embrace your unstructured data and reduce the time it takes to analyze. This same approach can be used to analyze other primary research transcripts including videos, interviews, and focus groups, you’re sitting on a data goldmine! Relative Insight enables you to compare your brand messaging against competitors. -
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binds.co
binds.co
Responsive questionnaires designed to provide a personalized experience, whether on mobile or desktop. Customers give very powerful feedback through unstructured survey text. The Text Analysis Tool uses Artificial Intelligence techniques to automatically analyze these text feedbacks, so you can understand the most critical points of the journey. Engage customers, employees and managers, and increase customer response time with automatic customer journey alerts by email or SMS. With Close the Loop Chat You can meet the real-time demands of customer satisfaction survey responses. The news is that this feature allows the company to interact with the consumer through a chat, available on the platform, and the customer receives feedback in their email as in a conversation.Starting Price: $50.99 per month -
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Lexalytics
Lexalytics
Integrate our text analytics APIs to add world-leading NLP into your product, platform, or application. The most feature-complete NLP feature stack on the market, 19 years in development and constantly being improved with new libraries, configurations, and models. Determine whether a piece of writing is positive, negative, or neutral. Sort and organize documents into customizable groups. Determine the expressed intent of customers and reviewers. Find people, places, dates, companies, products, jobs, titles, and more. Deploy our text analytics and NLP systems across any combination of on-premise, private cloud, hybrid cloud, and public cloud infrastructure. Our core text analytics and natural language processing software libraries are at your command. Suitable for data scientists and architects who want complete access to the underlying technology or who need on-premise deployment for security or privacy reasons. -
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Salience
Lexalytics
Text analytics and NLP software libraries for on-premise deployment or integration. Integrate Salience into your enterprise business intelligence architecture or white label it inside your own data analytics product. Salience can process 200 tweets per second while scaling from single process cores to entire data centers with a small memory footprint. Use Java, Python, .NET/C# bindings for higher level ease or the native C/C++ interface for maximum speed. Enjoy full access to the underlying technology. Tune every text analytics function and NLP feature, from tokenization and part of speech tagging to sentiment scoring, categorization, theme analysis, and more. Built on a pipeline model of NLP rules and machine learning models. When issues arise, see exactly where they are in the pipeline. Adjust specific features without disrupting the larger system. Salience runs entirely on your servers while staying flexible enough to offload insensitive data to cloud servers. -
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ChatOga
ChatOga
ChatOga utilizes OpenAI’s GPT-3 and Whisper to analyze text and audio messages, providing accurate and relevant responses through WhatsApp or Telegram integration. ChatOga leverages OpenAI’s GPT-3 language model for text analysis and Whisper for audio analysis. Its functionality involves examining text and voice messages to deliver precise and pertinent answers to your message. The chat interface is within WhatsApp or Telegram.Starting Price: Free -
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InTheChat
InTheChat
InTheChat is a cloud-based digital marketing customer service platform built for the enterprise. Trusted by industry-leading brands including JPMorganChase, Mayo Clinic, and Universal Studios Florida, InTheChat makes it easy for companies to connect with customers via SMS, social media, live chat, email, instant messaging, and chatbots. It also features enterprise-level tools such as performance reports, secure authentication, text analytics, and skills-based routing. -
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Kapiche
Kapiche
Kapiche is an insights and analytics product built to make sense of customer feedback data, empowering you to improve decision-making and positively impact your company’s bottom line. Combine multiple data sources and analyze 1,000s of customer feedback responses in minutes. No setup, no manual coding, no code frames. Uncover insights in minutes, not weeks. Have complete confidence in your analysis and answer business questions easily, with deep, actionable insights from any customer data source. In minutes, not weeks. Use the insights uncovered by your insights analysts to ensure buy-in to your CX programs across the organization and drive impactful, customer-centric change. You’ll never make the most impactful business decisions using only quantitative customer data. The richest insights are found at the intersection of qualitative and quantitative data from every stage of the customer journey. -
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WordStat
Provalis Research
WordStat is a flexible and easy-to-use text analysis software – whether you need text mining tools for fast extraction of themes and trends, or careful and precise measurement with state-of-the-art quantitative content analysis tools. WordStat can be used by anyone who needs to quickly extract and analyze information from large amounts of documents. Our content analysis and text mining software can be used in many applications such as analysis of open-ended responses, business intelligence, content analysis of news coverage, fraud detection and more. WordStat‘s seamless integration with SimStat – our statistical data analysis tool – QDA Miner – our qualitative data analysis software – and Stata – the comprehensive statistical software from StataCorp, gives you unprecedented flexibility for analyzing text and relating its content to structured information, including numerical and categorical data. -
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Verint Text Analytics
Verint
Extract actionable business intelligence from unstructured data across web chat, email, social media, and call notes to drive an enhanced insight into your customer experience (CX). Use multichannel analytics to better understand your multichannel customers. Your customers are now multichannel and as a result your customer and employee analytics must also be multichannel. While voice remains a critical channel, customers are increasingly choosing digital customer service channels such as chat, email and social media. Adding Text Analytics gives you a holistic analysis of your customer engagement strategy. -
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SAS Text Miner
SAS Institute
Extract information from a collection of text documents and uncover the themes and concepts that are concealed in them. SAS Text Miner enables you to combine quantitative variables with unstructured text and thereby incorporate text mining with other traditional data mining techniques. SAS Text Miner is a component of SAS® Enterprise Miner. SAS Enterprise Miner must be installed on the same machine. SAS High-Performance Text Mining runs on a computer grid or a single computer system with multiple CPUs. Text algorithms are multi-threaded and process in-memory, which increases responsiveness and concurrency, reducing I/O burden. It is accessible as nodes within the SAS High-Performance Data Mining environment or as two procedures PROC HPTMINE and PROC HPTMSCORE. Learn SAS technology quickly and efficiently by taking a course from the analytics experts. -
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Clarabridge
Clarabridge
The Clarabridge Platform aggregates all VoC data, customer interactions and feedback, into a single platform. We use AI-powered speech and text analytics, with the industry’s best Natural Language Understanding (NLU), to evaluate the conversations your customers and employees are having every day in phone calls, live chats, private messages and on social media. Clarabridge gives you timely answers about ease of doing business (Effort), customer loyalty and emotions, root cause of NPS change, churn or high contact volume and much more. Clarabridge insights help you make decisions, act fast, and track results. Partner with Clarabridge, whose solutions are purpose-built for customer experience and backed by an AI-powered best-in-class text analytics engine, to transcend from complexity to clarity and truly understand every customer interaction. Clarabridge is the only platform that provides a highly effective means of capturing what customers are saying. -
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Clustify
Hot Neuron
Clustify is text analytics software used in e-discovery and other fields. It can analyze millions of documents on a modest desktop computer. Documents can be stored in a database or as individual files on disk, allowing Clustify to work with many other platforms and tools. Clustify supports TAR 1.0, 2.0, and the new TAR 3.0 workflow. It is the first software to offer real-time predictive coding, immediately showing the impact of reviewing a training document. Clustify also offers document clustering. Clustering can group documents that are conceptually similar, near-duplicates or part of an email thread. Hot Neuron was formed in February 2000 to develop information retrieval technologies and services. The company prides itself on developing innovative methods and algorithms that help people find and organize information that will make their companies more productive. -
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Rosette
Basis Technology
An adaptable platform for text analysis and discovery. Built for the most demanding text analytics applications and engineered to deliver high accuracy without sacrificing speed. A fully adaptable platform that is an ideal foundation for natural language processing applications. Text analytics fundamentals to prepare your data for analysis. Language-specific tools for tokenization, part-of-speech tagging, lemmatization, decompounding, and Chinese and Japanese readings for your input. Every language, including English, presents unique and difficult challenges for search applications to deliver relevant and precise results. Rosette® Base Linguistics (RBL) enables enterprise applications to effectively search or process text in many languages by providing a complete set of linguistic services. RBL enriches the original text in its native language for best-of-class natural language processing, improving speed and accuracy. -
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OPINATOR
Innology Ventures
Bring the human touch to CX! Boost response rates in VoC, NPS, and CX Management programs with highly engaging and fully customized interactions (e.g. surveys, forms, etc.) that become an extension of your brand. OPINATOR enables you to act on feedback, reduce customer effort, and drive value in each touchpoint. Featuring Predictive, Prescriptive, and Text Analytics, Case Management system, and role-based dashboards. Generate remarkable interactions and turn customers into promoters. OPINATOR is self-manageable but also provides a Customer Success team to overview and guide your projects when you need it. Customers expect innovative and delightful interactions. Combine technology, creativity, and deep customer understanding to deliver those experiences and boost customer engagement. Companies will double down on their CX efforts during the following decade. Rather than old, inefficient surveys, captivate your customers with engaging and personalized UIs. -
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OpenText Unstructured Data Analytics
OpenText
OpenText™ Unstructured Data Analytics products employ AI and machine learning to help organizations uncover and leverage key insights stored deep within their unstructured data, including text, audio, video, and images. Organizations can connect all their data to understand the context and information locked inside high-growth unstructured content—at scale. Discover insights hidden within all types of media with unified text, speech, and video analytics that support more than 1,500 data formats. Use natural language processing, optical character recognition (OCR), and other AI-powered models to understand and track the meaning within unstructured data. Employ the latest innovations in machine learning and deep neural networks to understand written and spoken language in data, revealing greater insights. -
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Centriam
Centriam
Centriam quickly and cost-effectively takes you from raw data to insights and action — enabling you to reduce churn and leverage upsell opportunities. Let data and customer behavior decide when and how to collect feedback. Centriam enables you to run highly targeted and personalized feedback collection campaigns triggered by specific customer actions. Link feedback to customer profile data to fully understand customer pain points. Close the loop where it matters the most. Design targeted follow-up communications based on feedback type and customer insights. Quickly address customer issues, just like your customers expect. Connect Centriam to data across disparate systems and create feedback triggers based on customer actions and insights. Create targeted follow-up rules based on customer feedback, text analytics, and customer profile. Prioritize which customers to follow up with first. -
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SpamAssassin
Apache Software Foundation
Welcome to the home page for the open-source Apache SpamAssassin Project. Apache SpamAssassin is the #1 Open Source anti-spam platform giving system administrators a filter to classify email and block spam (unsolicited bulk email). It uses a robust scoring framework and plug-ins to integrate a wide range of advanced heuristic and statistical analysis tests on email headers and body text including text analysis, Bayesian filtering, DNS blocklists, and collaborative filtering databases. Looking for tips to improve your existing installation? Click here for a variety of topics in our Wiki that might help. SpamAssassin uses a wide variety of local and network tests to identify spam signatures. This makes it harder for spammers to identify one aspect which they can craft their messages to work around. -
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trustMinder
trustMinder
trustMinder is a cloud based Voice of the Customer platform and is used to measure customer experience for brands and state agencies. One of the most important aspects of customer experience is trust. Without trust, customers take their business elsewhere. With trustMinder we’ll help you mind that trust and keep a finger on the customer experience pulse 24×7. Using state of the art methods to collect and interpret feedback trustMinder helps you turn the humble survey into invaluable customer insights. Capture feedback from any channel and turn it into actionable insights. Using real-time text analytics and machine learning you can quickly understand the ‘why’ behind a CX score. Create dynamic insightful reports that clearly present CX metrics along with business events and operational data. Identify customer issues in real-time and close the loop in real-time. -
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Caplena
Caplena
• Categorize Themes • Visualize Results • Topic-Level Sentiment Analysis • Powered by Collaborative AI Caplena is a customer feedback tool that uses augmented intelligence to help market researchers, CX professionals, and consultants uncover deep insights from their open-ended text. Caplena’s story began when co-founders, Maurice and Pascal, realized that most market research firms that handle customer feedback face the same issue: Too many open ends and not enough time to accurately analyze them. Since its inception in the Spring of 2018, Caplena has analyzed over 50 million responses, with 120 new projects added each week. Today Caplena is the text analytics tool of choice for over 100 companies in more than 15 countries, boasting customers such as Swisscom, eBay, DHL, Coop, and Joyn. -
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eTouchPoint
eTouchPoint
Companies recognize that optimizing the customer experience is pivotal to the success of their brand and customer loyalty. Yet the art of monitoring the customer experience has become increasingly complex. From vast amounts of survey and customer data to the technical integration, people and processes that make it all work, companies need a sophisticated software platform as the centerpiece. Our clients rely on the eTouchPoint platform to provide powerful insights that help monitor and perfect the customer experience. By linking dashboard and employee-specific reporting, text analytics, and closed loop alerting features with the industry’s best data collection platform, eTouchPoint offers CX professionals a comprehensive platform for connecting with customers, engaging employees, and managing the complex CX ecosystem. Unlimited support for multi-channel survey initiatives, including call center, field services, retail, B2B, employee and online channels. -
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Dcipher Analytics
Dcipher Analytics
Dcipher Analytics is the modern no-code, end-to-end SaaS-based text analytics platform that makes text analytics available for the general domain expert. The platform accelerates the time-to-insight, model-training, and automation of workflows for all analysts and insights professionals. A unique architecture and proprietary query language tailored for nested data structure, such as text, is the foundation of the solution. Dcipher Analytics is the world’s leading end-to-end solution for gaining value from unstructured text data. Whether you’re looking for a tool, an API, or pure insights, you’ve come to the right place. Analyze customer emails, reviews, and chat logs to discover issues and strengthen customer success. Build more relevant FAQs and train chatbots faster. Mine social media to understand consumer needs and pains and identify emerging trends. Use for marketing and product development.