Audience

Organizations and companies that want a free live chat solution for their website, so that they can communicate with customers in real-time

About tawk.to

Message your customers, they'll love you for it. Monitor and chat with the visitors on your website, respond to support tickets and create a help center to empower customers to help themselves – all 100% Free. Because you need a free and easy way to communicate with your customers. Your customers have questions before they buy, by being where they are, when they need you, it gives them the confidence they need to choose you over the competition, every time. With customer data siloed across so many tools, it’s hard to get a top-down view of the customer journey. Not anymore. You now have one place, for all of your customer interactions. Easily identify FAQs and capture help center searches to create articles and shortcuts so that agents can respond faster, and customers can get help without having to make contact. Add a small javascript snippet to your site, it takes 30 seconds to get started. See which pages your visitors are on in real time, and what they are searching.

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Pricing

Free Version:
Free Version available.

Integrations

API:
Yes, tawk.to offers API access
See Integrations

Ratings/Reviews - 4 User Reviews

Overall 4.2 / 5
ease 4.2 / 5
features 4.0 / 5
design 4.5 / 5
support 4.5 / 5
More Reviews Write a Review

Company Information

tawk.to
Founded: 2012
United Kingdom
www.tawk.to

Videos and Screen Captures

Play Video tawk.to Screenshot 1
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Product Details

Platforms Supported
SaaS
Windows
Mac
iPhone
iPad
Android
Training
Not Offered
Support
Phone Support
Online

tawk.to Frequently Asked Questions

Q: What kinds of users and organization types does tawk.to work with?
Q: What languages does tawk.to support in their product?
Q: What kind of support options does tawk.to offer?
Q: What other applications or services does tawk.to integrate with?
Q: Does tawk.to have an API?
Q: Does tawk.to have a mobile app?
Q: What type of training does tawk.to provide?

tawk.to Product Features

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

tawk.to Additional Categories

FAQ

tawk.to Reviews

Write a Review
  • A tawk.to User
    Principal Consultant
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: User, Administrator, Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Great Free Live Chat Software"

    Posted 2022-02-26

    Pros: Tawk.to is the best free live chat software that I’ve ever utilized. It allows for unlimited users and unlimited chats.

    Cons: One issue I had was an inability to move the chat bubble from one side of the website window to the other side.

    Overall: Overall I would highly recommend that anyone looking for a high quality, free live chat software consider Tawk.to.

    Read More...
  • Holly C.
    Executive Administrator
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 5,000 - 9,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Customer Messaging software that we have integrated with our Website"

    Posted 2020-11-29

    Pros: I like that tawk.to gives me the ability to communicate effectively with customers directly from the company website.

    Cons: tawk.to however is hard to integrate with website- this is the only thing that I do not like about tawk.to.

    Overall: Overall: it has been a game changer to communicate with customers, which has improved sales across the entire corporation.

    Read More...
  • A tawk.to User
    Director of Sales
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "tawk.to is a robust live chatting tool"

    Posted 2020-11-09

    Pros: With tawk.to, it has been easy for me to communicate with clients that visit our company website as we have connected them both.

    Cons: The integration process was overwhelming, though customer support never failed us.

    Overall: I no longer take time to visit the market since tawk.to makes everything easy from live chatting to lead development.

    Read More...
  • A tawk.to User
    CEO
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Decent for Free"

    Posted 2020-05-24

    Pros: They have a free tier that works well. But i wasn't a fan of it with the lack of options available.

    Cons: Very simple tool. Need more customizable visual options.

    Overall: It's good if you need a free tool. But I wouldn't pay for it though but that's me. There's better options.

    Read More...
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