resco.Guides Alternatives

The leading industrial remote collaboration platform powered by Augmented Reality that allows frontline workers to connect and get real-time support from remote experts whenever needed. Typical use case scenarios are service, maintenance, commissioning, auditing, and training. Augmented Reality technology seamlessly allows remote teams to collaborate and share knowledge. VSight Remote is device agnostic and works with all mobile and desktop devices and smart glasses. Some of the key capabilities: - Annotation on live video streams - Collaboration on pdf manuals, and images - Visualization of 3D objects in a real work environment - Recording and archiving of sessions with all chat, shared documents, and user activity logs - Freeze live view and annotate on it Some of the benefits: - Eliminate unnecessary traveling and associated costs - Troubleshoot faster, reduce downtime and losses - Increase expert utilization rate - Build a knowledge base for training

Despite being 80% of the workforce, your front line teams have been largely overlooked by technology providers. We aim to fix this. Atheer is a fully integrated Front Line Worker Platform that intelligently connects front line teams to the assistance they need to perform their best work, safely and effectively. Atheer enables the world’s industrial leaders to reimagine the way they provide assistance to all their front line teams, wherever they might be. Help your users help themselves with contextual knowledge, documentation, resources and training. Build, deploy & optimize visual work assistance. Work instructions, inspections, checklists, guides, SOPs, and jobs. Powerful AR enabled video sessions provide remote assistance to where it is needed. Secure. Global. All devices.

Empower your workers and customers with immediate access to the content, people, smart data and guidance needed to inspect and solve issues quickly. Deployed globally, the Onsight Augmented Reality Platform increases operational efficiency in industries such as manufacturing, aviation, energy, heavy equipment and field service. Onsight is an augmented reality enterprise platform built to perform in rugged environment including areas with extremely low bandwidth. Backed by central management, Onsight offers valuable insights through robust data analytics and dashboards. With a broad range of software capabilities and optional inspection accessories, the Onsight platform is the most comprehensive augmented reality enterprise software on the market. Create an integrated knowledge base of data, images, and recordings, automatically tagged with relevant IoT data and through AI computer vision capabilities.

Fieldbit provides industrial asset manufacturers and asset owners with an enterprise-grade, multi-source field service knowledge software platform that uses augmented reality to meet the challenges facing field service technicians as they service expensive, complex equipment in hostile environments where any amount of downtime is hugely expensive. Real-time visual collaboration lets your support engineer guide end users through problem resolution without expensive field visits, enhancing customer satisfaction and reducing service costs. Highly accurate remote diagnostics and precise visual instructions from experts to field technicians increase FTF rates and minimize costly downtime. All actions and information exchanged in a repair session are recorded and documented, preserving practical knowledge often only known by your veteran employees.

Plutomen Connect is a remote visual assistance solution that empowers frontline workers to seamlessly transfer knowledge throughout your operations and makes it even more convenient to solve issues remotely with HD video streaming. Experts can connect remotely with one click, diagnose technical issues at hand, and resolve them instantly. When paired with smart glass like RealWear, Plutomen Connect enhances remote assistance experience for frontliners as they can collaborate with each other remotely and diagnose issues with both hands. Get real-time visual guidance for daily MRO through real-time AR annotations on images & video recordings, a private encrypted chat module, intelligent analytics, an admin dashboard - complete digitalized self-help manuals and workflows with company's SOPs.  The solution can be integrated seamlessly with various industry-grade smart glasses and accessed on browser, smart android phones, iPhones, and tablets.

Ensure business continuity, increase operations efficiency and solve talent shortages with REFLEKT Remote. Our secure and enterprise-ready Remote AR solution connects your front-line workers and service technicians with on-demand expertise. Solve problems first and fast by using live video collaboration and instantly connecting to an expert or co-worker. It’s just one click to establish a secure live session between phones, tablets, smart glasses, notebooks and desktop PCs. ABB is a leading Industry player using the white-labeled Remote Insights solution and enterprise features such as Area Management to solve issues faster and easier. ABB Ability Remote Insights© increases the service quality of ABB divisions, where users are leveraging mobile devices and Head Mounted Displays to solve complex issues.

Vuforia is a comprehensive, scalable enterprise AR platform. Our wide-ranging solution suite ensures that we can provide the right AR technology to every customer based on their business needs. Vuforia provides the fastest, easiest and most advanced AR content development solutions to help industrial enterprise customers address workforce challenges and meet business goals. Vuforia’s Augmented Reality solutions have numerous practical applications—where to start depends on understanding where you'll get the fastest, most meaningful ROI. These use cases stand out as offering easy adoption, clear returns, tangible benefits, and a roadmap to scale up. Use industrial AR to improve workforce productivity, efficiency and customer satisfaction with real-time, step-by-step work instructions. Analytics and automation have changed manufacturing operations. AR is now transforming human processes by accelerating skills development and empowering guidance.

Work instructions and remote assistance on a single AR knowledge platform. Imagine if everyone in your organization could, at any moment, access the expert guidance they need to perform any task with ease. Imagine if that expertise—live or in an AR tutorial—was highly intuitive and accessible on any device. And, imagine if each individual’s performance could be observed, measured, and improved. The Worklink platform is that reality. Worklink remote assistance provides live expert guidance and work instructions at any given moment, on any device. Start with work instructions and scale to a remote expert consultation in the same session—both in an AR rich environment. Alternatively, an expert can add AR work instructions or training content to a support call whenever it’s needed. Create step-by-step work instructions with animated AR overlays using an intuitive interface—no development experience, scripting, or coding needed.

Fed-up with calls, chats, and visits? Are you looking for a one-stop augmented reality remote assistance software to assist your workforce remotely with quicker solutions and avoid unexpected downtime? Then, your solution is right here. Technicians can assess the issues with the user camera stream and guide with hand drawing, marking, or text in real-time. These AR annotations will appear over the user screen. XRmeet, helps to overcome geographical barriers in the in-situ inspections without travels, and saves time and cost. It also helps to provide accurate and assertive instructions quickly and resolves issues. XRmeet provides facility to collaborate with multiple teams together , thus enhancing the decision making quicker and easier. It helps knowledge transfer between the expert and novices without any delay and right in action. Non experts can self service and resolve issues by their own through quick remote assistance with AR support.

TeamViewer Frontline equips workers with industrial AR solutions for a faster, more straightforward workflow: It shows exactly what to do next, connects your employees with the information they need — from picking products and assembling parts to inspecting equipment and getting help from an expert. Frontline uses the power of smart glasses and mobile devices to help your on-site staff work efficiently: With our solutions, your workforce can visualize data, receive step-by-step instructions, solve specific issues, or get help from an expert, all while keeping their hands free. Frontline is about connecting your workforce with the information and expertise they need to do their job right.

No matter what industry your company is in - XMReality helps you turn physical visits into virtual interactions. Connect remotely, see what the other person sees, and collaborate using powerful in-call tools. XMReality includes a depth of features that provides your onsite workforce access to a remote expert to collaborate and get help and training. Switch between live video paused image or shared pictures and documents to support joint collaboration. Use the guide tools to highlight information and bridge language barriers. You can also access pre-defined, custom-made step-by-step procedures that guide you through a process and point out what needs to be done and documented. Get an automated PDF report at the end of each call - the perfect way to ensure compliant documentation. You can also record the call, take screenshots and add notes.

Are you facing internal management and productivity issues with printed work instructions? Worry not! Empower your front-line workers with Plutomen Workflow’s paperless and digital work instructions. Our Work Instructions can make your workflow seamless with digitized guides, manuals, and step-by-step SOPs. By using our solution, your frontline workers can be productive, safe, and accurate with a digitized version control to decrease your TAT and improve your resolution time. Printed work instructions are a thing of past as they become outdated faster! With AR powered Digitized Work Instructions, you can let your frontline workers utilize the updated information. Augment, transform, and digitize your MRO guidelines to offer instant assistance to all your frontline workers with AR-based visual work instructions.

Augmentir™ is the world’s only AI-Powered Connected Worker platform for industrial companies. Augmentir is the first of its kind to combine enterprise augmented reality (AR) with artificial intelligence and machine learning (AI/ML) to intelligently close skills gaps so that frontline workers can perform their jobs with higher quality and increased productivity while driving continuous improvement across the organization. Augmentir is being used to help intelligently guide and support frontline workers in a wide range of industrial use cases – from manufacturing teams on the shop floor to service and repair teams out in the field.

Enable innovation, improve output, and increase ROI. Enterprise-ready solutions on Magic Leap 1 arm your employees with tools to augment and enhance their skills. Get expert remote assistance to professionals, frontline workers, and field technicians anytime they need it. Hands-free capture and live streaming keeps workers engaged and focused on task completion. Convert inefficient paper processes to digital documentation that can be shared with workers instantly and updated regularly. Track results, improve performance, and cut down on costly errors. The workplace of the (near) future is intelligent and connected. Remote collaboration and 3D visualization will combine with real-world understanding, the AR cloud, and increased connectivity to deliver information and experience right where your business needs it to be, at any scale. Leverage the capabilities of Magic Leap 1 to solve real-world problems facing industries today.

oculavis SHARE is designed to take customer support for machine manufacturers to the next level. Stop traveling the world for service and establish digital business models. Provide machine documentation via Augmented Reality to your end users or connect live to your customers' point of view and solve problems remotely. In maintenance operations oculavis SHARE is used to reduce machine downtimes, increase first-time-fix-rates and boost the overall equipment effectiveness (OEE) of your production equipment in place. Stop losing productivity and take maintenance operations to the next level with oculavis SHARE. Remote video support, step-by-step instructions and augmented reality content for machines and plants represent our core modules. A variety of management features allow to embed oculavis SHARE in your operational processes to get the most out of your use cases.

Glartek is an Augmented & Connected Worker platform. Combines a customizable, no-code Connected Worker digital platform with Augmented Reality functionalities, helping improve safety and efficiency in the industry. Through digitized processes, digital work instructions, organized workflows, and 2D/AR guidance, frontline workers will be able to better perform their operations, increasing their skills, safety, and productivity. Enhance Team and Task Management, Monitoring, Analytics, Training & Skills Management, and more. Glartek focuses on continuous innovation, offering valuable add-ons to enhance your capabilities and efficiency. Virtual Remote Assistance for real-time collaboration, AI and Machine learning for data-driven insights, IoT support for seamless connectivity, 3D models for immersive visualisation, Connected Glasses to enable wearable technology integration for a hands-free experience, and enterprise features tailored to your specific needs.

Remote takes communication to the next level. Join multiple people on a call, where you can all see what someone is looking at. But it’s more than that: XR allows you to take actions, like literally pointing it at what you’re talking about. You can connect to drones, robots, and autonomous vehicles to get different viewpoints or see areas inaccessible to humans. You can share 3D models in the middle of the call, along with traditional 2D graphs, charts, and images. Remote even allows for real time translation for maximum international communication and problem-solving. XR is the future of the industrial sector because of the impact it has on communication. This is as close as you can get to walk through the facility with a team of experts without putting everyone on a plane for everything from customer troubleshooting to complex on-site field reports.

Seamlessly eliminate paperwork from your factory and empower your workers with “on-the-job” digital guidance in the form of communication, work assistance, and training. Plutomen is your frontline worker’s ally. From simplified visual issue resolution in communication to digitized procedures through work instructions, and efficient training that reduces time and costs, we’ve got everything covered. Connect experts with frontline teams in real-time, gaining visibility into the field using smart glasses. Our solution seamlessly eliminates the distance barrier between your expert and technicians so that they can resolve visual issues faster. Eliminate paper-based processes. Digitize your frontline operational procedures using step-by-step work instructions & SOPs. Let your frontline workers self-assist themselves with training that is enhanced with 3D models, step-by-step instructions, audio, videos, and PDF files.

With an exclusive focus on life science manufacturing, our platform and services were built for pharma. Don’t waste time and effort trying to adapt a system built for the factory to the needs of your facility. Captures technique media instructions - photo, video, and augmented reality overlays - to clarify complex workflows. It offers a full suite of manufacturing execution systems (MES), laboratory execution systems (LES), and remote collaboration capabilities for your team to grow into and scale your expanding operations. ‍Developed for life science teams, AWI’s intuitive, no-code configuration enables procedure creation with formula calculations and advanced capabilities like linked procedures, parallel execution, branching, and enforcement logic — without reliance on a third party. ‍

Kiber3 empowers workforce providing "Instant Expertise Everywhere" where there is a need to accomplish ambitious tasks in challenging conditions. Kiber3 is a head mounted display integrated with property software for remote collaboration, that allows the consultation and sharing of real time informations and interaction between several participants through the use of Augmented Reality technology tools. Kiber3 allows remote workers to rapidly diagnose, inspect, operate and manage assets. Kiber 3 Kit, a rugged head-mounted device with a unique binocular visor, is designed to perform efficiently on the real needs of field and remote working collaboration and gets the job done, now. Interaction between people through technology is easy, safe and efficient.

CareAR is an augmented reality (AR) platform that helps businesses improve service experiences. By providing remote visual support and self-guided instructions, CareAR can help resolve issues faster, reduce unnecessary dispatches, and improve customer satisfaction. Benefits: Faster resolutions with remote AR assistance Higher first-time fix rates with visual guidance Reduced dispatches through self-service options Improved knowledge transfer with remote expert access Increased customer satisfaction and loyalty Lower carbon footprint by reducing travel CareAR products: CareAR Assist: Enables real-time collaboration for remote problem-solving. CareAR Instruct: Provides step-by-step instructions for self-service. CareAR Experience: Allows businesses to build interactive AR guides easily.

Fixzy connects homeowners, tenants and occupants to maintenance and repair experts immediately. Using powerful AR, AI and cutting edge computer vision, Fixzy's web app provides live video and interactive tools compatible with any mobile or desktop PC. With Fixzy, property stakeholders of all kinds solve issues fast, reducing stress, damages and onsite calls wherever they are, whenever they happen. Fixzy's no-download web app enables technicians to guide occupants via their smartphone, remotely solving issues by combining revolutionary augmented reality and artificial intelligence technology. Empower occupants to share detailed measurements, damage reports and analyse problems with computer vision. Book a live video session with us to see how experts can swiftly guide your occupants using remote features such as live hand overlay, pointers, tool kits, document sharing, zoom in and translation.

FASTEP recognizes equipment, offers relevant instructions, and assigns guidance to controls in augmented reality, leaving them in place even if you look away. Follow FASTEP and solve problems. For service companies, FASTEP offers different scenarios of use: facilitates the solution of issues for which there is no need for a technical support team to visit; increases the efficiency of service engineers, especially with a wide variety of serviced equipment; helps educate newbies and reduce mistakes. Enterprises with a large territorial distribution of objects receive a tool to support service engineers and operators. The digital assistant FASTEP works with and without communication, in augmented reality modes and displaying objects on images. The application integrates with maintenance and repair systems, records the process on video and provides a connection with a remote expert, if a non-standard situation requires it.

Reduce the dependence on training and experience by documenting processes in a way that works! REWO is a plug & play end-to-end video SOP platform that transfers knowledge up to 12x faster than traditional documentation methods. REWO drastically improves capturing, visualizing and communicating knowledge to anyone within the company’s ecosystem. Easy to use with short on-boarding times, plug-and-play with flexible integration options, use your existing hardware, cloud or on-premise deployment. Increase operator productivity by comprehensively guiding them through complex processes. Reduce human error through easy to follow, interactive instructions that guide your team as they perform their daily tasks. Augment operator engagement through work instruction’s feedback loop. Minimize quality defects through automatic in-line quality inspections. Speed-up your time-to-production so you can launch products faster.

Dozuki is standard work instruction software that empowers manufacturers to implement standardized procedures in support of continuous improvement and training efforts. Approved standards are instantly distributed across teams, shifts, and locations. Track the competency of employees trained to current standards and automate retraining when procedures are updated. View data to resolve issues, reduce rework, and identify improvements—all in real-time. Gather feedback from within procedures to capture valuable tribal knowledge. Centralized document control and automatic tracking of revision history helps reinforce quality standards and reduce waste. Dozuki Co-Founder, Brian Sallee, talks with manufacturing leaders in this new podcast. There is lots to learn from all levels of operations, give it a listen. Our training modules turn documented procedures into a training program for standardizing employee instruction across teams, shifts, and locations.

Help Lightning is a B2B software as a service (SaaS) company specializing in remote visual assistance. We provide next generation video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world. Our cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems. Help Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products. With Help Lightning, customers see immediate performance improvements including an increase in first-time fix rates, fewer truck rolls, expanded workforce capacity, and an increase in end customer satisfaction while enhancing service revenue and margin.

‍Teams can share their perspective with live drawings, augmented reality arrows, laser pointers, speech-to-text live transcription, and walkie-talkies, alongside familiar tools such as chat messaging and screen sharing. ‍With Tandem, you set permissions globally and query data easily using external business intelligence tools. Our platform is Single-Sign-On (SSO) compatible and integrates with enterprise access directories. ‍Using our robust logs, you can keep high-level enterprise data accurate and organized for users and device registrations. ‍With video conferencing that’s available on desktop, mobile, and headset devices, you can take your team with you wherever you go in your facility. ‍Show collaborators a close-up view of equipment and instruments through a video camera on a wearable headset. Move around objects to troubleshoot with critical speed.

The digital work instructions solution to reconnect your workers with the information system. The solution to create, exploit and analyze your Digital Work Instructions in a visual, connected and smart way. Your work instructions, standard operating procedures: Interactive, visual, connected. Evolve easily your work instructions and process through time. Make your work instructions more understandable by adding pictures, videos. Ensure that operators and technician only access the latest version. Access to all the work instructions from a smartphone or tablet in online and offline mode. Build digital field-data collection forms directly into your work instructions. Analyze the use of your work instructions and make continuous improvement. Submit your work instructions for review and approval. Share only to people or group of people concerned. Translate and share your contents in more than 100 languages.

Remote eye is a software solution based on smart glasses, smartphones, tablets and PCs to share information between on-site operators and support departments. It effectively assists users executing difficult tasks and operation maintenance, having real-time data at hand, while keeping a close look at the remote situation. Connect to an expert with live video remote assistance to support you and fix any problem. Hands-free, cloud based, screensharing and quality solutions to efficiently communicate and solve any issue. Remote Eye helps you to share information during the call, as well as recording and saving it for later revision with remote and third-party experts. Aditionally, the red dot pointer makes it easier to focus on what is relevant. We make it easy for you to focus on what really matters, which is why we: avoid communication cuts, ensure your information is safe and make your business relations easier with key customers.

Explore what makes Mira's software and hardware offering the most cost-effective, scalable, and intuitive solution in the industry. From paper-and-pen to digital-and-accountable: reduce the room for human error and promote cross-functional collaboration. Communicate directly with your frontline through real-time POV-video calling, eliminating the need for additional time and expense for travel. Mitigate problems and deter accidents before they occur by providing your workforce with the knowledge to comply with standard operating procedures. Analyze digital activity records to reveal hidden trends, heighten compliance, and increase transparency.

Create immersive training courses in minutes, building on top of rich and powerful templates. Turn your employee training programs into engaging virtual experiences that last – on screen devices or in Virtual Reality. Reduce training costs by introducing immersive training. Improve efficiency of your operations saving up to 40% project budget. Go through operations and procedures before they take place in reality. The more you exercise, the more prepared you are for the unexpected. Immersive training is fun and easy to follow. Gamification makes it much more engaging than an eLearning course. Go through operations and procedures before they take place in reality. The more you exercise, the more prepared you are for the unexpected.

Impart technical skills and industrial knowledge in your frontline workforce with immersive AR training. Schedule highly engaging training programs from any location, irrespective of distance & connectivity. Look past using printed training manuals and utilize the efficiency of AR to provide immersive learning to your frontline workers! Plutomen Assist is the most dynamic AR training software, which enable industry experts to develop their own training model. The unique step-by-step interactive instructions appear directly in front of an employee's eyesight. It reduces the workload and self-assist with processes like assembly, manufacturing, QA, and immersive learning. Let the industry experts offer valuable augmented reality based training to onboarding front-line professionals and accelerate ramp-up times to see soaring results. Allow retiring experts to deliver precise knowledge transfer to young minds and overcome the scarcity of young skilled workers.

Knowby Pro is an affordable digital instructions platform that helps users create and share step-by-step instructions quickly and conveniently. Create instructions in minutes using text, images, and video. Knowby is an all-in-one tool designed for creating and delivering step-by-step instructions instantly, when and where they're needed. Knowby is a platform that allows users, such as company owners or subject matter experts, to capture and share their expertise in a simple, accessible format. With Knowby, complex tasks or processes can be transformed into concise, engaging instructions or Standard Operating Procedures (SOPs). These instructions are then easily shared with teams or a broader audience, using a QR code or link. Knowby is available on iOS, iPadOS, Android, and the web, making it widely accessible. Solve problems effectively and swiftly by making your team members and customers instant experts.

VKS is a digital work instruction software that makes it easy for companies to throw out paper work instructions and transform into a digital factory. Create digital work instructions and standard operating procedures (SOPs) using pictures, videos, PDFs, annotations and more. Integrate in-process quality checklists to help reduce defects by up to 95%. Standardize best practices and increase productivity by 20%. With real-time process control and built-in reports, you also get 100% guaranteed traceability. By switching to digital work instructions, you can capture tribal knowledge and eliminate the skills gap. You also benefit from increased communication on the shop floor and the subsequent improved accuracy of your operational decision-making.

LightGuide’s augmented reality (AR) software transforms manual processes by projecting digital step-by-step AR work instructions onto an employee’s work surface, standardizing and error-proofing the work. Coupled with 3D sensors and vision cameras, the system prevents and detects errors in real time while capturing data and insights on your operator’s performance and quality. Eliminate defects and improve efficiency by transforming manual processes into visual AR work instructions for real-time operator guidance. LightGuide Projected AR creates a high-impact, high-resolution, hands-free user experience. Our digital work instruction platform uses 3D sensors and vision cameras to detect errors in real time, preventing defects and ensuring no-fault-forward quality control. Capture real-time operational metrics for full digital traceability in complex manufacturing processes and uncover powerful insights with the data hub.

Knowledge base software that reduces employee mistakes, questions, and onboarding time. Interactive, “dummy proof” guides any employee can follow without getting stuck in the middle of a process. Increase QA scores, reduce questions, and decrease training time by building a robust online searchable knowledge base to keep everyone in your call center on the same page. Increase productivity, reduce mistakes, and decrease training time by helping your employees adopt new procedures and handle complex situations without needing additional help. Capture your company’s unique procedures with customizable, step-by-step guides that enhance employee performance. Teams leverage a ScreenSteps knowledge base in three ways to improve employee performance while reducing the amount of training and post-training support. Centralize all of your job aids in one location. Employees can easily find answers to their questions within seconds with a ScreenSteps knowledge base.

Easily capture and share operational knowledge via a mobile tablet. Standardize your operations, reduce training time and increase overall productivity of your factories today. Create and edit your smart work instructions in just a few clicks. Collect data in real time using our intuitive mobile and web apps. Analyze and distribute your reports according to your own workflow. Our flexible no code editor can be used to create digital forms, questionnaires, surveys and checklists in a few minutes. Create visual representations of your processes that actually reflect what people are doing. Gain visibility on what workers are doing, where they are stuck and why. Create visual representations of your processes that actually reflect what people are doing.

Write interactive voice how-tos in plain text – and add photos, GIFs or video clips by drag and drop. Write step by step voice how-tos without any coding skills. Add rich-media with 1 click. Document, update and share your how-tos in real-time. Accessible by you and your employees, 24/7. Voice control keeps your workers’ hands free. AI translates your how-tos into almost any language. how.fm is a smart assistant for digital training and performance support in manual work procedures, handicrafts and technical skills or how-to knowledge in general. Providing self-help to new employees, trainees, and temp workers, step-by-step, off- or on the job. We automatically turn your standard operating procedure or any kind of step-by-step documentation into something both exciting and effective. Specifically build to help new or temp workers integrate quickly. With multi-language instructions and hands-free voice control.

Acadia is the Connected Worker Platform designed for Employee Productivity. Build employee capabilities, see returns across a spectrum of operational outcomes. Improvement efforts often fail because not enough investment is made to support employee adoption. Acadia helps you enable transformational change. With Acadia, you can improve performance by incorporating standardized work instructions, job aids, and execution accountability into daily tasks. You'll be able to: 1. Incorporate videos and images to support precision execution 2. Assign tasks to individuals, teams, and even across shifts 3. Gather feedback for continuous improvement 4. Assess employee skill proficiency, comprehension, and knowledge gaps for further training 5. Quantify individual and team performance in real time with dynamic skills matrices 6. Beat your goals in any part of the enterprise Acadia meets your team at the frontline, so your team can execute critical tasks accurately, every time.

Help me Fix is a comprehensive repair diagnostic and triage solution that uses advanced AI and video technology. Designed to improve service quality, reduce costs and enhance maintenance management, it’s ideal for a range of industries looking to optimise repair workflows and improve operational efficiency. Help me Fix is comprised of Aidenn, an AI repairs assistant, Help me Fix Resident, Help me Fix Engineer and our Nationwide Network of semi-retired tradespeople. Help me Fix enables residents to self-fix simple repairs using AI diagnostics, computer vision, helpful videos, video triage escalation and job reporting, and empowers contact centre operatives and internal and field technicians to help residents over video by resolving issues remotely and increasing first time fix rates.

Deploy a unified platform to augment your organization with visual knowledge and automate processes over time. TechSee’s platform creates a single picture of customer issues across the organization, allowing warm transfer between channels and leveraging visual data to deliver AI-powered automation. The platform is proven to support large departments and tens of thousands of reps, with the ability to support more agents, technicians and end users in new geographic locations, without impacting availability or performance. The platform leverages visual data to automate processes using Computer Vision AI, including real-time decision support for agents and self- service for customers. A full record of the visual session history of each customer provides the organization with the context of each contact. This information can also be leveraged for internal collaboration, aligned with privacy policy.

Discover the features that power the new standard for team communication. After signing up, all basic features can be used on iOS, Android, and desktop devices. In addition, Gemvision is compatible with many currently available smart glasses that run on Android. Are you ready for more? Real-time augmented instructions, live on-screen drawing, or screencasting with colleagues. Let's finish every job you start. Watch with multiple viewers through the eyes of the person wearing the smart glasses, set up a conference call with multiple users, or use this feature for your own specific needs involving multiple users working together, using all the augmented in-call functionalities. Call someone that is not a member of your organization. You can still use every augmented call feature of the platform. Create a link in a few steps, and share it through mail or even Whatsapp. This feature allows you to quickly connect to people that do not need to be in your environment.

Proceedix, a Symphony Industrial AI company, develops a SaaS-based central platform to manage enterprise procedures, work instructions, checklists and inspections in an easy way, while making the remote execution paperless and mobile. On the Proceedix authoring admin platform, you personally manage your workflows or checklists on the shop floor, in a lab or in the field. You can digitize work instructions, inspection checklists and SOPs in no time and without code. Any work instruction or inspection document your operator or technician frequently uses at work can be set up in Proceedix. Once published, your technicians or operators can access and execute their workflows or inspections on smart phone, tablet, smart glasses or desktop computer. All execution details are automatically logged, so full compliance is achieved with no paper or administration cost. Using Proceedix resulted for our clients in improved process excellence, higher productivity and maximum compliance.

Service businesses are plagued by ineffective and uncoordinated issue diagnostics, resulting in unnecessary technician dispatches or parts returns and a high rate of “no fault found". The PTC Service Knowledge and Diagnostics solution features connected interactive diagnostics that automates issue diagnostics and enables remote diagnostics of smart, connected products (SCP) with an intelligent knowledge base system. Get updated with PTC company news and learn more about Service Knowledge and Diagnostics (SKD)’s exciting new releases and vision for the future. Using PTC Service Knowledge and Diagnostics to improve service delivery in the automotive industry. Increased service call and dispatch avoidance by 20+ percent. Improved resolution time by 20-75 percent. Enabled real-time sharing of new solutions. Reduced diagnostic steps per call by 40 percent. Reduced service and warranty costs. Improved equipment up-time.

Bring consistency to manual operations with Standard Operations Procedures (SOP), guiding the operator through each step with the required production and safety instructions and checks. The ECS Electronic Work Instructions module provides manufacturing information and instructions, which are automatically displayed to the right user through an easy-to-use and intuitive interface. The module supports certification, procedures, drawings, safety instructions, shift notes and any other type of electronic documents and helps eliminating paper driven production process and time of redundant data entries. Thanks to instant messaging support the module enables delivery of the most important information to the shopfloor in the shortest time. Integration with common document repositories (SAP DVS, ZVS, SharePoint, Enovia, SmartTeam). Enables instant messaging and logging of shift notes.

Q.Shop, formerly known as Quince Shop Floor Data Collector, is a manufacturing software solution that is specifically designed for those in the repair and overhaul industry. Repair and overhaul manufacturing can be labour intensive and complex. Q.Shop is a unified data collection system that brings together shop floor inspection plans, process manuals, work instructions, and machinery inputs in one place. Q.Shop platform facilitates traceability and simplifies collaboration among technicians, supervisors, and managers. Q.Shop manufacturing solution also offers a complete job and employee scheduler. It maximizes process efficiency, in regard to not only machine operation but also personnel placement. Operators are scheduled based on their shift hours, experiences, skill levels and amount of achieved certifications/ licenses. Q.Shop increases productivity by providing the most suitable schedule for your current workforce, machinery, inventory and sales volume.

Our technology greatly improves the productivity of technicians on the front line by giving them access to information when and where they need it. ​ Our platform is based on the proprietary Standard Operating Procedure (SOP) App Builder that allows industrials to digitize their workflows without coding. We offer pre-configured templates with a wide range of features that allow companies to optimize and automate their workflows.

Visual Work Instructions provide your users with step-by-step instructions for completing inspections. With PSI you can input information about the inspection, upload pictures, videos, pdfs, and other supporting documents to give your employees the knowledge they need to get the job done right. This allows you to keep all of your instructions organized and accessible, so that the entire team is always on the same page about how a process should be completed. You can update this information simply and instantly, helping to mitigate confusion about whether your team has a current version of the instructions. With our Quality Alert system, you can make sure that crucial information is brought to the attention of your operators when they start a job or prior to each inspection. Operators must confirm that they have seen the alert and records are kept to indicate when they saw it.

GEN-OPS 1 is an excellent Lean SaaS for better stability in your House of Lean. Ten years in the making, and used by customers in mining, aviation, automotive, manufacturing, healthcare, and logistics, it helps you create a Digital Twin of your organization. It's simple to build brilliant standard work instructions. You will enable higher performance in quality and productivity while safeguarding your people. Our product makes it easy to create, share, govern, control, and comply to standards with a low monthly subscription. You do the exciting stuff: improving, best practice sharing, confirming, authorizing, and coaching. We’ll do the boring stuff: governing, versioning, archiving, tracking, alerting, emailing, checking, rendering, and storing.

Guide your customers like you know them, personally. Build interactive guides to lead your customers to activation, issue resolution, and success on their terms. Stonly makes it easy to create, share, and discover knowledge to give your team the resources and answers they need to succeed. Stonly helps you deliver instant, personalized support, where and when it’s needed. Stonly offers a comprehensive suite of onboarding and adoption tools that combine rich user data with users' own real-time actions to guide them on personal paths to success. Interactive guides adapt to every customer, giving them a more effective and enjoyable experience. Our universal widget puts personal guidance in your customers' hands every time they need it, wherever they are. Embed Stonly right into the customer support, data, and knowledge tools you already use.