Audience

Workforce management solution for companies

About opcycWFM

Our WFM suite supports your company in using your valuable resources in a more targeted, economical and employee-friendly manner, while reducing the manual and personnel-intensive proportion of administrative activities to a minimum. Service centers of all sizes in over 15 countries use the opcycWFM software developed by us in order to be able to efficiently manage, plan, control and productively deploy their employees even in a highly complex environment, while taking the wishes and concerns of your employees into account as much as possible. opcycWFM accompanies your planning, your control and your personnel processes. opcycWFM is the holistic workforce management that helps to run through the operating cycle of daily operations intelligently and does not have to be adjusted at great expense first, but is configurable on its own like no other WFM solution. If you want to feel every day that the WFM manufacturer understands you, you can't get past opcycWFM.

Pricing

Starting Price:
$5.95 per user per month

Integrations

No integrations listed.

Ratings/Reviews

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Company Information

opcyc GmbH
Founded: 2011
Germany
opcyc.de/opcyc/de/

Videos and Screen Captures

opcycWFM Screenshot 1
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Product Details

Platforms Supported
Cloud
Windows
Training
Documentation
Support
Phone Support
Online

opcycWFM Frequently Asked Questions

Q: What kinds of users and organization types does opcycWFM work with?
Q: What languages does opcycWFM support in their product?
Q: What kind of support options does opcycWFM offer?
Q: What type of training does opcycWFM provide?
Q: How much does opcycWFM cost?

opcycWFM Product Features

Call Center

Escalation Management
Outbound Call Center
Manual Dialer
Call Recording
Queue Management
Call Scripting
Blended Call Center
Progressive Dialer
Campaign Management
Predictive Dialer
Inbound Call Center
IVR / Voice Recognition
Call Logging
Reporting/Analytics
Real-time Chat
Database

Workforce Management

Performance Appraisal
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Recruiting Management