Audience
Workforce management solution for companies
About opcycWFM
Our WFM suite supports your company in using your valuable resources in a more targeted, economical and employee-friendly manner, while reducing the manual and personnel-intensive proportion of administrative activities to a minimum. Service centers of all sizes in over 15 countries use the opcycWFM software developed by us in order to be able to efficiently manage, plan, control and productively deploy their employees even in a highly complex environment, while taking the wishes and concerns of your employees into account as much as possible. opcycWFM accompanies your planning, your control and your personnel processes. opcycWFM is the holistic workforce management that helps to run through the operating cycle of daily operations intelligently and does not have to be adjusted at great expense first, but is configurable on its own like no other WFM solution. If you want to feel every day that the WFM manufacturer understands you, you can't get past opcycWFM.
injixo
Say “goodbye” to manual work, tedious spreadsheets and complicated software. Say “hello” to a smart WFM solution that makes your life easier, your contact center better and your customers happier. Instead of feeling frustrated with a WFM solution that just adds to your workload, try one that makes planning a breeze. injixo is an extraordinarily user-friendly and easy-to-navigate WFM solution for call centers. It is designed to save you money, time, and stress - while empowering you to do more with less. Instead of waiting in line to get support, be delighted with real customer care that deserves the name. Our support team and smart self-service options provide you with excellent onboarding, training, and advice to help you in your daily work with injixo. Instead of dealing with an inefficient workforce management process, you can automate and optimize your WFM from start to finish.
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ActiveOps
Exploiting data to predict and prescribe decisions is critical for service operations. Imagine if every decision is consistently more accurate, timely and planned for. That’s millions of micro-gains every second of the day – at your leaders’ fingertips. Traditional workforce management is evolving. Decision Intelligence is now.
Our customers know that finding and releasing their hidden capacity can reduce overtime, reduce temporary hires, balance their team’s workloads, meet SLAs, manage employee wellbeing and scale for peak times. And they can do all of this intra-day, in real-time, with decision intelligence. The results are phenomenal.
We are the only dedicated decision intelligence for service operations SaaS solution supporting the many aspects of service across banking, insurance, healthcare and BPS.
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iTouchVision
We believe that offering a unique, flexible and responsive platform, especially as Field Service Management solution, will ensure that you can deliver the ultimate customer service. All-in-one platform to manage incoming calls, provide online support, chat, SMS, self-service application synchronisation, emails and social media integration for end-to-end customer management. Multi-platform mobile applications to manage your field workforce. Empower the mobile workforce to receive, queue, schedule, accomplish, update and notify their job orders on the move. Achieve a smooth life-cycle management of service requests and tasks with iTouchVision’s Service Desk Solution. Schedule and manage all back-office operations with effortless and automated administration workflows. Our highly configurable platform will meet most of your business needs, but an off the shelf solution will never meet your business process 100%. Where our platform does not meet your full requirements.
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VoIPco Telecom
VoIPco offers a wide range of services and a robust choice of features to enhance your business telecom experience. VoIPco enables most businesses to upgrade their business telephone system and realize a Return On Investment within 6-12 months. Access your telecom services across your IT network, including computers, desktop phones and mobile phones. Unified Communications (UC) is the seamless integration of voice, video, chat, contact center/IVR applications, and other technologies that help drastically improve your communication processes and business productivity. Our software and services enable you to access your account and seamlessly incorporate our high-value cloud communication services.
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Pricing
Starting Price:
$5.95 per user per month
Integrations
No integrations listed.
Company Information
opcyc GmbH
Founded: 2011
Germany
opcyc.de/opcyc/de/
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Product Details
Platforms Supported
SaaS
Windows
Training
Documentation
Support
Phone Support
Online
opcycWFM Product Features
Workforce Management
Performance Appraisal
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Recruiting Management