nGAGEMENT

NICE CXone is a cutting-edge SaaS-based contact center software that empowers organizations by increasing the quality of leads and reducing the cost of client interaction. Scalable, robust, and built on the foundation of multi-channel ACD and speech-enabled IVR, NICE CXone helps contact centers process inbound support requests and agents to connect seamlessly with their customers through multiple channels that include email, inbound/outbound voice, voicemail, social media, chat, and more. Key features of NICE CXone include CRM integrations, predictive dialers, customer feedback, quality and workforce management, workforce optimization, disaster recovery, network connectivity, and reporting and analytics.

Compass by Giift is a sales incentive and commission software that helps sales, operations, and people leaders build an engaged and driven workforce with incentive gamification. It is used to manage gamification of incentives, workforce engagement, rewards and recognition and internal communication. Compass by Giift helps to publish the sales programs into fun and interactive games with Game Templates. Tracks the team’s performance live, in real-time. Error-free calculations and on-time disbursals at the click of a button. Enables payments via various payment options, access earning history and transaction details, and provide support on the dispute. Connect dispersed and remote teams. Experience the power of a community with a central communication hub and more. Some of its features are to build calculation logic, Pre-built game templates, Real-time view of performance, Opportunity tracker, Log of earned, redeemed and available values.