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Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI capabilities, customer insights, and advanced ticketing into one place in the Freshdesk Command Center so agents are ready to resolve complaints. With Freddy, People-first AI, customer service teams can take AI agents live in minutes to fully resolve complex and simple queries, get response and resolution assistance from AI copilot, and stay ahead with AI insights. Freshdesk also comes packed with advanced workflows, automations, and self service so you can easily set up and scale customer service on any channel–whether you’re a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact—it delivers 225% ROI, 95% omnichannel first contact resolution rate, and up to 80% resolutions with AI agents.

Automotive Repair Shops - Spend more time growing your automotive repair shop and less time on inventory, accounting, and other daily shop management tasks. Easily manage service writers and mechanics time and performance with job tracking and workflow features. Heavy-Duty Vehicle Repair - Trust your heavy-duty vehicle maintenance and repair to Shop Controller, with several HD vehicle and equipment repair management features. Fleet Maintenance Management - Whether it's your internal fleet or your customer's fleet, ShopController provides tools including fleet maintenance reports, vehicle logs, tire history, and tire wear tracking, so you and your fleet customers can easily manage and track vehicle status. Founded in 1992, ShopController includes inventory control, scheduling, mechanic tracking, workflow, and equipment management. ShopController also has a proven track record with multi-site and franchise management operations. Request a free online demo.