Audience
Customer service and complaint-handling teams in regulated industries (financial services, telecommunications, healthcare)
About ResolveCX
ResolveCX is a cloud-based platform for managing customer complaints, service cases, escalations and customer-impact incidents. It supports email-to-ticket intake, customer and interaction records, configurable case workflows, assignment and routing rules, service-level targets, escalations, dashboards and case reporting. Depending on plan and configuration, AI assists with sentiment analysis, case classification, summaries and response suggestions. Teams can coordinate investigations across departments and handle contacts through web forms, live chat, WhatsApp and social messaging. ResolveCX is designed for customer service and complaint-handling teams, including those in financial services, telecommunications and healthcare. It works alongside existing CRM, contact-center and service-desk systems rather than replacing them. The product is delivered as SaaS, with features and channel availability varying by plan.
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Pricing
Starting Price:
$15/user/month
Pricing Details:
Basic: $15/user/month billed annually or $18/user/month billed monthly, for up to 10 users. Growth: $29/user/month and Professional: $43/user/month, billed annually. Enterprise is custom-priced. No setup fee. Prices use a $ symbol; confirm currency and final commercial terms in the quote.
Free Trial:
Free Trial available.
Integrations
Company Information
CodeCones
Founded: 2024
United States
resolvecx.global
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Product Details
Platforms Supported
Cloud
Training
Documentation
Videos
ResolveCX Frequently Asked Questions
Q: What kinds of users and organization types does ResolveCX work with?
ResolveCX works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does ResolveCX support in their product?
ResolveCX supports these languages: English.
Q: What other applications or services does ResolveCX integrate with?
ResolveCX integrates with: Avaya Experience Platform, Webex Contact Center, 8x8 Contact Center, Five9, Genesys Cloud CX, NiCE CXone Mpower, and Shopify.
Q: What type of training does ResolveCX provide?
ResolveCX provides training in the form of documentation and videos.
Q: Does ResolveCX offer a free trial?
Yes, ResolveCX offers a free trial.
Q: How much does ResolveCX cost?
Pricing for ResolveCX starts at $15/user/month.
