ResolveCXCodeCones
|
||||||
| Complyr | ResolveCX | |||||
|---|---|---|---|---|---|---|
Related Products
|
||||||
Complyr:
About
Complyr is complaint management software for organisations across all sectors, with a dedicated subject access request (SAR/DSAR) solution. It brings complaint cases, evidence, documents, actions and decisions into structured case records, replacing spreadsheets and shared inboxes. Configurable workflows, action lists and real-time dashboards support oversight. Professional and Custom plans include a secure case portal, public case capture forms, document templates & generation, and custom reporting & analytics. Custom adds workflow, form & template setup, custom dashboards & advanced workflows, scheduled reports, historic data import & integrations, reporting & root cause analysis support, and tailored onboarding & user support. For financial services, Complyr supports FCA DISP complaint processes and Consumer Duty oversight. Its SAR/DSAR solution helps data protection teams manage requests and deadlines. Pricing is published, and a free trial is available after a demo.
|
ResolveCX:
About
ResolveCX is a cloud-based platform for managing customer complaints, service cases, escalations and customer-impact incidents. It supports email-to-ticket intake, customer and interaction records, configurable case workflows, assignment and routing rules, service-level targets, escalations, dashboards and case reporting. Depending on plan and configuration, AI assists with sentiment analysis, case classification, summaries and response suggestions. Teams can coordinate investigations across departments and handle contacts through web forms, live chat, WhatsApp and social messaging. ResolveCX is designed for customer service and complaint-handling teams, including those in financial services, telecommunications and healthcare. It works alongside existing CRM, contact-center and service-desk systems rather than replacing them. The product is delivered as SaaS, with features and channel availability varying by plan.
|
|||||
Complyr:
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
|
ResolveCX:
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
|
|||||
Complyr:
Audience
Complaint teams, complaints managers, compliance teams, operations leaders and regulated firms in financial services, insurance, motor finance and customer-facing regulated sectors.
|
ResolveCX:
Audience
Customer service and complaint-handling teams in regulated industries (financial services, telecommunications, healthcare)
|
|||||
Complyr:
Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
|
ResolveCX:
Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Not Supported
|
|||||
Complyr:
API
Offers API
Supported
|
ResolveCX:
API
Offers API
Not Supported
|
|||||
Complyr:
Screenshots and Videos |
ResolveCX:
Screenshots and Videos |
|||||
Complyr:
Pricing
£49/user/month (annual)
Starter plan: £49 per user, per month, billed annually, or £57 per user, per month, billed monthly. For 3–5 users in one team.
Professional plan: £89 per user, per month, billed annually, or £105 per user, per month, billed monthly. For 5–20 users across up to 3 teams. Custom plan: Contact us for pricing tailored to your requirements. Minimum number of users agreed in quote. Unlimited users and teams. All plans have a 12-month minimum subscription term.
Free Version
Not Supported
Free Trial
Not Supported
|
ResolveCX:
Pricing
$15/user/month
Basic: $15/user/month billed annually or $18/user/month billed monthly, for up to 10 users. Growth: $29/user/month and Professional: $43/user/month, billed annually. Enterprise is custom-priced. No setup fee. Prices use a $ symbol; confirm currency and final commercial terms in the quote.
Free Version
Not Supported
Free Trial
Supported
|
|||||
Complyr:
Reviews/
|
ResolveCX:
Reviews/
|
|||||
Complyr:
Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
|
ResolveCX:
Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
|
|||||
Complyr:
Company InformationComplyr
Founded: 2023
United Kingdom
www.complyr.co.uk
|
ResolveCX:
Company InformationCodeCones
Founded: 2024
United States
resolvecx.global
|
|||||
Complyr:
Alternatives |
ResolveCX:
AlternativesNo Alternatives
|
|||||
|
Complyr:
|
||||||
|
Complyr:
|
||||||
| Complyr: | ||||||
| Complyr: | ResolveCX: | |||||
Complyr:
Categories |
ResolveCX:
Categories |
|||||
Complyr:
Complaint Management Features
Case Management
Supported
Complaint Classification
Supported
Corrective Actions (CAPA)
Not Supported
Customer Complaint Tracking
Supported
Feedback Management
Not Supported
Forms Management
Supported
Issue Tracking
Supported
Quality Assurance Management
Not Supported
Routing
Not Supported
Self Service Portal
Supported
Social Media Monitoring
Not Supported
Survey Management
Not Supported
|
||||||
Complyr:
Integrations
8x8 Contact Center
Not Supported
Avaya Experience Platform
Not Supported
Five9
Not Supported
Genesys Cloud CX
Not Supported
NiCE CXone Mpower
Not Supported
Shopify
Not Supported
Webex Contact Center
Not Supported
|
ResolveCX:
Integrations
8x8 Contact Center
Supported
Avaya Experience Platform
Supported
Five9
Supported
Genesys Cloud CX
Supported
NiCE CXone Mpower
Supported
Shopify
Supported
Webex Contact Center
Supported
|
|||||
|
Complyr:
|
ResolveCX:
|