ResolveCX

ResolveCX

CodeCones
Complyr ResolveCX

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Complyr:

About

Complyr is complaint management software for organisations across all sectors, with a dedicated subject access request (SAR/DSAR) solution. It brings complaint cases, evidence, documents, actions and decisions into structured case records, replacing spreadsheets and shared inboxes. Configurable workflows, action lists and real-time dashboards support oversight. Professional and Custom plans include a secure case portal, public case capture forms, document templates & generation, and custom reporting & analytics. Custom adds workflow, form & template setup, custom dashboards & advanced workflows, scheduled reports, historic data import & integrations, reporting & root cause analysis support, and tailored onboarding & user support. For financial services, Complyr supports FCA DISP complaint processes and Consumer Duty oversight. Its SAR/DSAR solution helps data protection teams manage requests and deadlines. Pricing is published, and a free trial is available after a demo.
ResolveCX:

About

ResolveCX is a cloud-based platform for managing customer complaints, service cases, escalations and customer-impact incidents. It supports email-to-ticket intake, customer and interaction records, configurable case workflows, assignment and routing rules, service-level targets, escalations, dashboards and case reporting. Depending on plan and configuration, AI assists with sentiment analysis, case classification, summaries and response suggestions. Teams can coordinate investigations across departments and handle contacts through web forms, live chat, WhatsApp and social messaging. ResolveCX is designed for customer service and complaint-handling teams, including those in financial services, telecommunications and healthcare. It works alongside existing CRM, contact-center and service-desk systems rather than replacing them. The product is delivered as SaaS, with features and channel availability varying by plan.
Complyr:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
ResolveCX:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Complyr:

Audience

Complaint teams, complaints managers, compliance teams, operations leaders and regulated firms in financial services, insurance, motor finance and customer-facing regulated sectors.
ResolveCX:

Audience

Customer service and complaint-handling teams in regulated industries (financial services, telecommunications, healthcare)
Complyr:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
ResolveCX:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported
Complyr:

API

Offers API Supported
ResolveCX:

API

Offers API Not Supported
Complyr:

Screenshots and Videos

ResolveCX:

Screenshots and Videos

Complyr:

Pricing

£49/user/month (annual)
Starter plan: £49 per user, per month, billed annually, or £57 per user, per month, billed monthly. For 3–5 users in one team.
Professional plan: £89 per user, per month, billed annually, or £105 per user, per month, billed monthly. For 5–20 users across up to 3 teams.
Custom plan: Contact us for pricing tailored to your requirements. Minimum number of users agreed in quote. Unlimited users and teams.
All plans have a 12-month minimum subscription term.
Free Version Not Supported
Free Trial Not Supported
ResolveCX:

Pricing

$15/user/month
Basic: $15/user/month billed annually or $18/user/month billed monthly, for up to 10 users. Growth: $29/user/month and Professional: $43/user/month, billed annually. Enterprise is custom-priced. No setup fee. Prices use a $ symbol; confirm currency and final commercial terms in the quote.
Free Version Not Supported
Free Trial Supported
Complyr:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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ResolveCX:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Complyr:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported
ResolveCX:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
Complyr:

Company Information

Complyr
Founded: 2023
United Kingdom
www.complyr.co.uk
ResolveCX:

Company Information

CodeCones
Founded: 2024
United States
resolvecx.global
Complyr:

Alternatives

Resolve Enterprise

Resolve Enterprise

Resolve Software Group
4.0 out of 5 stars
ResolveCX:

Alternatives

No Alternatives
Complyr:
Complyr:
isoTracker Complaints Management

isoTracker Complaints Management

isoTracker Solutions Ltd
Complyr:
Complyr:
ResolveCX:
Complyr:

Categories

ResolveCX:

Categories

Complyr:

Complaint Management Features

Case Management Supported
Complaint Classification Supported
Corrective Actions (CAPA) Not Supported
Customer Complaint Tracking Supported
Feedback Management Not Supported
Forms Management Supported
Issue Tracking Supported
Quality Assurance Management Not Supported
Routing Not Supported
Self Service Portal Supported
Social Media Monitoring Not Supported
Survey Management Not Supported
Complyr:

Integrations

8x8 Contact Center Not Supported
Avaya Experience Platform Not Supported
Five9 Not Supported
Genesys Cloud CX Not Supported
NiCE CXone Mpower Not Supported
Shopify Not Supported
Webex Contact Center Not Supported
ResolveCX:

Integrations

8x8 Contact Center Supported
Avaya Experience Platform Supported
Five9 Supported
Genesys Cloud CX Supported
NiCE CXone Mpower Supported
Shopify Supported
Webex Contact Center Supported
Complyr:
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ResolveCX:
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