ResolveCX

ResolveCX

CodeCones
Equiniti Charter ResolveCX

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Equiniti Charter:

About

Enabling collaborative working, secure information sharing, and business process efficiency gains for law enforcement agencies worldwide. Combining our award-winning complaint management platform and the extensive complaint and remediation resourcing and outsourcing expertise of Equiniti Hazell Carr, we have created a complete end-to-end complaint management solution. We can provide you with a robust and flexible complaint handling platform that can be tailored to your individual and operational needs, along with skilled technical resourcing and outsourcing solutions. Our end-to-end solution can be implemented for comprehensive rectification and remediation projects enabling you to proactively manage complaints or cases before they escalate. Our modular solution gives you the freedom to select single components to build your own customer service experience, through to an end-to-end managed service solution.
ResolveCX:

About

ResolveCX is a cloud-based platform for managing customer complaints, service cases, escalations and customer-impact incidents. It supports email-to-ticket intake, customer and interaction records, configurable case workflows, assignment and routing rules, service-level targets, escalations, dashboards and case reporting. Depending on plan and configuration, AI assists with sentiment analysis, case classification, summaries and response suggestions. Teams can coordinate investigations across departments and handle contacts through web forms, live chat, WhatsApp and social messaging. ResolveCX is designed for customer service and complaint-handling teams, including those in financial services, telecommunications and healthcare. It works alongside existing CRM, contact-center and service-desk systems rather than replacing them. The product is delivered as SaaS, with features and channel availability varying by plan.
Equiniti Charter:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
ResolveCX:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Equiniti Charter:

Audience

Enterprise organizations that need a remediation and complaint management solution
ResolveCX:

Audience

Customer service and complaint-handling teams in regulated industries (financial services, telecommunications, healthcare)
Equiniti Charter:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
ResolveCX:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported
Equiniti Charter:

API

Offers API Not Supported
ResolveCX:

API

Offers API Not Supported
Equiniti Charter:

Screenshots and Videos

ResolveCX:

Screenshots and Videos

Equiniti Charter:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
ResolveCX:

Pricing

$15/user/month
Basic: $15/user/month billed annually or $18/user/month billed monthly, for up to 10 users. Growth: $29/user/month and Professional: $43/user/month, billed annually. Enterprise is custom-priced. No setup fee. Prices use a $ symbol; confirm currency and final commercial terms in the quote.
Free Version Not Supported
Free Trial Supported
Equiniti Charter:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
ResolveCX:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Equiniti Charter:

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported
ResolveCX:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
Equiniti Charter:

Company Information

Equiniti
Founded: 2007
United Kingdom
equiniticharter.com
ResolveCX:

Company Information

CodeCones
Founded: 2024
United States
resolvecx.global
Equiniti Charter:

Alternatives

ResolveCX:

Alternatives

No Alternatives
Equiniti Charter:
Equiniti Charter:
isoTracker Complaints Management

isoTracker Complaints Management

isoTracker Solutions Ltd
Equiniti Charter:
Resolve Enterprise

Resolve Enterprise

Resolve Software Group
4.0 out of 5 stars
Equiniti Charter:
CastIMS

CastIMS

Peacock Consulting
ResolveCX:
Equiniti Charter:

Categories

ResolveCX:

Categories

Equiniti Charter:

Integrations

8x8 Contact Center Not Supported
Avaya Experience Platform Not Supported
Five9 Not Supported
Genesys Cloud CX Not Supported
NiCE CXone Mpower Not Supported
Shopify Not Supported
Webex Contact Center Not Supported
ResolveCX:

Integrations

8x8 Contact Center Supported
Avaya Experience Platform Supported
Five9 Supported
Genesys Cloud CX Supported
NiCE CXone Mpower Supported
Shopify Supported
Webex Contact Center Supported
Equiniti Charter:
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ResolveCX:
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