Equiniti CharterEquiniti
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ResolveCXCodeCones
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Related Products
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Equiniti Charter:
About
Enabling collaborative working, secure information sharing, and business process efficiency gains for law enforcement agencies worldwide. Combining our award-winning complaint management platform and the extensive complaint and remediation resourcing and outsourcing expertise of Equiniti Hazell Carr, we have created a complete end-to-end complaint management solution. We can provide you with a robust and flexible complaint handling platform that can be tailored to your individual and operational needs, along with skilled technical resourcing and outsourcing solutions. Our end-to-end solution can be implemented for comprehensive rectification and remediation projects enabling you to proactively manage complaints or cases before they escalate. Our modular solution gives you the freedom to select single components to build your own customer service experience, through to an end-to-end managed service solution.
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ResolveCX:
About
ResolveCX is a cloud-based platform for managing customer complaints, service cases, escalations and customer-impact incidents. It supports email-to-ticket intake, customer and interaction records, configurable case workflows, assignment and routing rules, service-level targets, escalations, dashboards and case reporting. Depending on plan and configuration, AI assists with sentiment analysis, case classification, summaries and response suggestions. Teams can coordinate investigations across departments and handle contacts through web forms, live chat, WhatsApp and social messaging. ResolveCX is designed for customer service and complaint-handling teams, including those in financial services, telecommunications and healthcare. It works alongside existing CRM, contact-center and service-desk systems rather than replacing them. The product is delivered as SaaS, with features and channel availability varying by plan.
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Equiniti Charter:
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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ResolveCX:
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Equiniti Charter:
Audience
Enterprise organizations that need a remediation and complaint management solution
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ResolveCX:
Audience
Customer service and complaint-handling teams in regulated industries (financial services, telecommunications, healthcare)
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Equiniti Charter:
Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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ResolveCX:
Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Not Supported
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Equiniti Charter:
API
Offers API
Not Supported
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ResolveCX:
API
Offers API
Not Supported
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Equiniti Charter:
Screenshots and Videos |
ResolveCX:
Screenshots and Videos |
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Equiniti Charter:
Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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ResolveCX:
Pricing
$15/user/month
Basic: $15/user/month billed annually or $18/user/month billed monthly, for up to 10 users. Growth: $29/user/month and Professional: $43/user/month, billed annually. Enterprise is custom-priced. No setup fee. Prices use a $ symbol; confirm currency and final commercial terms in the quote.
Free Version
Not Supported
Free Trial
Supported
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Equiniti Charter:
Reviews/
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ResolveCX:
Reviews/
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Equiniti Charter:
Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Supported
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ResolveCX:
Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Equiniti Charter:
Company InformationEquiniti
Founded: 2007
United Kingdom
equiniticharter.com
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ResolveCX:
Company InformationCodeCones
Founded: 2024
United States
resolvecx.global
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Equiniti Charter:
Alternatives |
ResolveCX:
AlternativesNo Alternatives
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Equiniti Charter:
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Equiniti Charter:
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Equiniti Charter:
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Equiniti Charter:
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ResolveCX: | |||||
Equiniti Charter:
Categories |
ResolveCX:
Categories |
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Equiniti Charter:
Integrations
8x8 Contact Center
Not Supported
Avaya Experience Platform
Not Supported
Five9
Not Supported
Genesys Cloud CX
Not Supported
NiCE CXone Mpower
Not Supported
Shopify
Not Supported
Webex Contact Center
Not Supported
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ResolveCX:
Integrations
8x8 Contact Center
Supported
Avaya Experience Platform
Supported
Five9
Supported
Genesys Cloud CX
Supported
NiCE CXone Mpower
Supported
Shopify
Supported
Webex Contact Center
Supported
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Equiniti Charter:
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ResolveCX:
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