Audience

Companies of all sizes and enterprises in need of a solution to improve their customer service operations

About eGain Knowledge+AI

eGain Knowledge+AI™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers. Intelligent knowledge management systems for customer service are leveraging Artificial Intelligence (AI) to find answers to customer questions, guide processes, and help in decision-making. This is a win-win-win — for the customer, the agent, and the business. The customer service knowledge software unifies in it many knowledge management tools, like content management (CMS), search, artificial intelligence, workflow management, knowledge analytics, and others. Using the right knowledge management software ensures you have the right tools to serve the right answers to customers in their time of need.

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Pricing

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Free Trial available.

Integrations

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Company Information

eGain
Founded: 1997
United States
www.egain.com/products/knowledge-hub/

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Product Details

Platforms Supported
Cloud
Windows
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online

eGain Knowledge+AI Frequently Asked Questions

Q: What kinds of users and organization types does eGain Knowledge+AI work with?
Q: What languages does eGain Knowledge+AI support in their product?
Q: What kind of support options does eGain Knowledge+AI offer?
Q: What other applications or services does eGain Knowledge+AI integrate with?
Q: Does eGain Knowledge+AI have a mobile app?
Q: What type of training does eGain Knowledge+AI provide?
Q: Does eGain Knowledge+AI offer a free trial?

eGain Knowledge+AI Product Features

Knowledge Management

Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Artificial Intelligence (AI)

eGain Knowledge+AI Additional Categories