Audience

Organizations interested in a video-optimized contact center solution

About Zoom Contact Center

Zoom Contact Center is a complete Contact Center as a Service (CCaaS) offering built directly on Zoom’s powerful unified communications platform to help businesses of all sizes better support and connect with their customers. Zoom’s CX platform features intelligent multi-channel routing, an AI-powered virtual agent, no-code IVR and bot flows, workforce engagement management, powerful analytics, pre-built integrations, and much more - all designed into our familiar, easy-to-use Zoom app. With Zoom, businesses deliver fast, efficient, and highly personalized customer experiences, improved agent productivity, and better business results.

Channels - Voice - Web Chat - Mobile SMS Functions - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - IVR - Inbound Screen Pop - Persistent Data - ACD Administrative - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment.

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Pricing

Starting Price:
$69 per agent per month

Integrations

See Integrations

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Zoom Communications
Founded: 2011
United States
www.zoom.com/en/products/contact-center/

Videos and Screen Captures

Play Video Zoom Contact Center Screenshot 1 Zoom Contact Center Screenshot 2
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Product Details

Platforms Supported
Cloud
Training
Documentation
Support
Phone Support
Online

Zoom Contact Center Frequently Asked Questions

Q: What kinds of users and organization types does Zoom Contact Center work with?
Q: What languages does Zoom Contact Center support in their product?
Q: What kind of support options does Zoom Contact Center offer?
Q: What other applications or services does Zoom Contact Center integrate with?
Q: What type of training does Zoom Contact Center provide?
Q: How much does Zoom Contact Center cost?

Zoom Contact Center Product Features

Call Center

Escalation Management
Outbound Call Center
Manual Dialer
Call Recording
Queue Management
Call Scripting
Blended Call Center
Progressive Dialer
Campaign Management
Predictive Dialer
Inbound Call Center
IVR / Voice Recognition
Call Logging
Reporting/Analytics
Real-time Chat
Database

Zoom Contact Center Additional Categories