Zoho Desk

Pros: The application has an immediate approach, that helps companies reach clients effortlessly. Besides, the development of an instant response option, and this increases the value for every business determination.

Cons: The interface of the software is quite old or ancient, and some corrections and updates are required instantly.

Overall: The development of the right investment in matters customer communication is Zoho Desk, and the developer is friendly and the costs are manageable.

Pros: • Zoho Desk helps to track and follow up the customer issues.
• It's easy to deploy on websites and contact pages.
• Gives reminders for follow-up of every ticket.
• Easy to transfer support tickets in any department.

Cons: There is no auto-translate feature in the live chat function.

Overall: Zoho Desk is a robust platform to get connected with customers. It provides an all-in-one solution for chat, email, and phone channel support. The best feature I liked is the auto support ticket generator. It generated a new ticket for every inbound email received for support.

Pros: Zoho Desk has played a very important role for the totality in this company, in a station Quite complete chat which allows me to speak in real time with each of the visitors when they have a requirement, this chat allows you to send files, send links, send emojis and send messages with various text sources, this chat window so complete helps that our visitors can communicate with us much more completely. Another of the things that I like about this platform is the automated system that has for the assignment of tickets, in this way the platform will count how many agents Ay active at a specific time, and will assign several tickets to each of the agents so that customers And visitors do not have to wait long to be attended, this automated system helps there can be a correct organization in the number of tickets received. In addition, it is an application for mobile devices, which has all the necessary tools to serve customers, you can make a call from your application, as well as you can manage and visualize the amount of tickets received.

Cons: One of the main problems we faced with that platform was regarding the implementation within various computers, we noticed that the implementation process was quite complex, we did not understand very well how it worked or how we should integrate the customer service system with the other Luckily website, Zoho's team was able to offer us immediate attention and helped us implement the software correctly within the real estate company. Another of the negative things we do not have about this platform is that the free test version does not offer very complete features, you will not be able to access all the tools offered by a live chat window with customers, since the tools are very Limited in this version, in addition, you can not enjoy the automation system in the assignment of tickets, so you will have to have a payment plan to access the vast majority of functions of the platform.

Overall: Zoho Desk is quite important software for me, I consider that this application has been optimal to develop a correct customer service system, we have correctly integrated this platform with our website, and that is the best thing we could have done, since We can serve all customers through a chat in real time, we can interact with each of them and understand correctly and what the doubt they have about most of our services. I loved the experience I had with this platform, although we had various confusion when implementing the real estate company, the support team was able to help us at all times. In addition, within the first year of use that we have been having with this platform, we consider that we have had very high benefits in the short term, we have constantly obtain customer service, in addition, this platform is also reflected by each of the mail we receive to serve customers through an inbox. This platform was the best thing that could have happened in this company, since customer service improved exponentially.

Pros: Zoho Desk offers direct solutions to customers, which allows them to be comfortable with the services the company offers.
Zoho Desk is organized, and it allows the use of live chat for swift engagement.
Besides, Zoho Desk creates a stable form of ticketing, and it allows every process to be orderly.

Cons: Zoho Desk is super attentive in the manner it handles clients, and there are credible form of direct chat and calls, for swift business support.
Besides, Zoho Desk is straightforward, and it ensure no extra financial demands from clients.

Overall: Zoho Desk is the platform for solid communications and it ensures there is swift information flow from the company to the clients. Besides, Zoho Desk is ideal in conducting the conversation analysis to learn the market.

Pros: Zoho Desk is comprehensively developed to reach the clients needs, and there are suitable mechanisms of engaging with every individual directly.
More so, Zoho Desk has a rational survey program, that ensure different ideals and business requests are aired and solutions developed.
Finally, Zoho Desk integrates with the CRM a form that increases value for various demands.

Cons: Zoho Desk is a concrete program for direct communications, where several business formations reach their clients. Finally, Zoho Desk is friendly and has a resourceful business needs.

Overall: Zoho Desk has different formations in controlling the mechanisms where direct engagement are made. Moreover, Zoho Desk has specific formations in learning the conversations of the clients.
Finally, Zoho Desk is well integrated with numerous business systems.

Pros: Zoho Desk has extensive mechanisms for perfect customer conversation, where direct engagement is well outlined.
More so, Zoho Desk has the appropriate chat direction, which allows the ticketing process to be efficient.
Finally, Zoho Desk is timely, and it delivers accurate information.

Cons: Zoho Desk is super fast, well automated and has managed to eliminate different challenges that affects the business requests.
More so, Zoho Desk is comprehensive and very expansive for business management.

Overall: Zoho Desk brings better communication among employees and the company. More so, Zoho Desk increases the value for direct marketing, which brings a positive insight to the company set up. Finally, Zoho Desk has easy integration with other systems and applications.

Pros: Assigning tickets to users is easy as cake. You can easily handle communication with the end-user through the platform and not have to resort to long email chains. I like that we can set up a customer happiness survey at the end of each session to gauge our performance.

Cons: You can't sort tickets by account when exporting reports. You have to manually sort them in excel. Also when assigning the ticket to a new agent, there is no option to automatically update the end-user of the change.

Overall: Overall I have been happy with Zoho Desk. There are some limitations but we have been able to take on more customer inquiries at a faster pace, with the same amount of resources and with more success than without it.

Pros: Zoho Desk gives those companies that provide support to our customers a more practical way to contextualize their requests, since it provides us with different channels to do so; it has a section of attention through phone calls, automatic responses via email and specific service management tools.

Cons: For companies that perform daily functions of their services, this program and its activity is not active all the time, their support systems are deactivated on Sundays and reactivated on Monday mornings. In addition, they do not provide help photos for the employees who use the program in case of any inconvenience.

Overall: Its support services present a disadvantage in terms of continuity of assistance, not meeting the needs of certain companies that request it. However, for those who need it to a lesser extent, it is a good tool to receive and attend requests through different communication channels to meet the needs of customers.

Pros: Zoho Desk has always allowed us to integrate with all Zoho products. It allows us to connect from the customer's perspective with all technical support in a very easy way. Zoho Desk also works on many popular platforms, including integration with mobile applications for more convenience when providing technical support.

Cons: Sometimes it doesn't do a full integration with Zoho CRM, you can be more seamless in this case and you can also automate that part. Although the design is very simple it is quite fluid to handle and its interface is attractive to the eye.

Overall: All Zoho Desk support has been very good with us when we have problems. They give us a good demonstration that everything can be done quickly and well. It has provided us with a comprehensive system and allowed us to register each of our customers. 100% recommendation. We have been able to collect information from all our customers with Zoho Desk which made it easy for us to troubleshoot them quickly when they use any type of Zoho branch program.

Pros: Setting up Zoho Desk, using it, integrating it, and scaling is easy
There are tons of features and the dashboard is easy to use ad understand.

Cons: Zoho Desk is one of those tools that never disappoints. I cannot complain.

Overall: Handling customer needs is never easy but with Zoho Desk, we have all the features we need to take care of our customers, settle their needs and grow our business.

Pros: Zoho Desk comes with great functionality for managing the help desk at effective control. It offers the best ticketing, easy to contact customers using omnichannel, great collaboration option for resolving tickets. The integration with Zoho CRM makes it more practical.

Cons: Never encountered any major problem on its helpdesk.

Overall: Everyone in my support team loved this Help desk solution for resolving tickets faster than ever. I like the collaboration section, it helps me get the best update and right answer for customer questions.

Pros: Its self-help functionality helps to increase transparency, speed of resolution and ability to self handle the issue. Zoho Desk comes with later functionality and ease of usage. My favorite this about this tool is its real-time live chat integration.

Cons: Third-party chatbot integration is not possible on the platform.

Overall: Zoho Desk gives a focused platform to give the customer the best possible satisfaction. Its UI is very easy to understand. The tickets and chats are well organized. It's an excellent helpdesk tool.

Pros: Zoho Desk is an excellent solution that offers great integrations and helps you close tickets faster than before. The ticket dashboard gives every ticket update and information on one display. The support feedback " happiness rating " gives useful information about customer satisfaction.

Cons: It delivers everything we need in our helpdesk solution. No cons.

Overall: We are using the Zoho desk to communicate and manage the customer's problems. It delivers every integration to simplify the help desk platform for the business and customers. Collaboration with the also made easy.

Pros: Zoho Desk is a pretty straightforward customer service management tool.
You can expand your support to multi-channels.
Bot integration gives knowledge base replies to customers.
Tickets section to manage and assign.

Cons: No cons. I will update If I face any cons in the future.

Overall: It's a wonderful customer service management tool. Zoho Desk gives the ability to expand support on multi channels. Using this tool helps us to reduce efforts. Its self-service integration reduces the support requests by half. The AI bot Zia is super advanced and offers knowledge-based answers to customers.

Pros: Zoho Desk is flawless ticketing software which we have integrated with our IVR software. It is very easy to use and doesn't take long time to train our new agents for it. It is reliable and can be used as standalone customer support ticketing system. It is cloud based software with very vivid dashboard displaying all important matters.

Cons: We are using this piece of software for around two year now, didn't faced any severe issue.

Overall: With Zoho Desk, we have greater control over the quality of our service from CS. It automatically creates a ticket on every inbound and outbound calls, chats, emails, where agents can put their comments for resolution or issue. It supports keyboard shortcuts for all common tasks. The report section is very rich, most of the reports can be easily created form the dashboard. In odd times, you can export the raw file and use your favourite tool to create report. It allows assigning the tickets to specific agent and move tickets to other departments.

Pros: Zoho Desk is available on multi-platform support. It integrates with Zoho CRM to give you effective customer service management. The tickets are easy to view and sort my priorities.

Cons: It's a great tool for business help desk customer support.

Overall: Zoho Desk is a handy tool to add better help desk software in the business. I highly recommend this tool. It works great and very effectively manages customer services.

Pros: 1. A powerful and easy to use ticketing system which helps keeping the track of customer's point of contact, escalations.
2. It logs email/phones/chat tickets.
3.It has online chat interface which can be easily used with any website.
4. All data can be easily exported which can be further used to analyse the trend.

Cons: Mobile application is lagging in terms of functionality as compared to web view.

Overall: I am using this to log all customer grievance, query and the resolution offered. It features online chat with customisable template. It's a complete ticketing system. It has option to integrate all your emails with which emails can be directly replied from Zoho Desk.