Zoho CRM

Pros: Zoho CRM enhances real-time engagement with our customers across multiple channels. It is simple to streamline and automate our marketing strategies with Zoho CRM. Ability to build strong customer relationships.

Cons: Zoho CRM is pleasant in all aspects thus I got nothing to comment as negative.

Overall: It is simple to customize Zoho CRM according to my needs. I'm using Zoho CRM to create and tailor marketing campaigns.

Pros: It is simple to build and maintain long-lasting customer relationships with Zoho CRM. Again, it is possible to create and run successful marketing campaigns using Zoho CRM. It is possible to identify and generate new leads and customers with Zoho CRM.

Cons: I'm delighted with Zoho CRM performance hence I don't have any to dislike.

Overall: I'm using Zoho CRM to automate and streamline marketing workflows thus increasing productivity and efficiency. With Zoho CRM, it is possible to engage with our customers across multiple channels effectively.

Pros: The Platform's automation features, including workflow rules & macros contributes to increase operational efficiency. Its affordability especially for small to medium sized business adds significant value.

Cons: The learning curve for mastering advanced features may be steep for new users to CRM systems. Some users may also find reporting features less intuitive compared to other CRM systems.

Overall: The automation feature contributes to a more streamlined & efficient workflow, While there are considerations such as learning curve for advanced features. It still contributes to an overall great experience.

Pros: It stands out to be a great solution for customer relationship management. The platform offers amazing features like intuitive contact list & lead management, empowering businesses to efficiently organize & track interactions with our clients.

Cons: As our business have some complex processes the initial setup & configuration has been a bit intricate. Also for using the advanced features we have to organize a internal trainings.

Overall: As a user for 2+ years, My overall experience with Zoho CRM has been positive, Appreciating its role in optimizing customer interactions.

Pros: + The customization at the user level is very complete, it is not necessary to have administrative permissions to be able to adapt the workstation of this platform and adapt it according to each department or need that is had at that moment. I found it very impressive that it could be adapted without going through so much process when it came to needing or not needing a major feature or integration for development within Zono CRM. There are certain things that are a bit limiting, but in general everything works very well both at the administrative level and at the user level.

+ It is very easy to be able to generate support tickets for both clients and employees for my company, for me it is important to have resolutions on both sides and that everything is as bilateral as possible to be able to promote my business as best as possible without having problems with my clients or with the employees of my company. With this feature I can have a follow-up on any problem or doubt that arises inside and outside the company, by this I mean with clients and potential clients, thus being able to have a better relationship with each person who requires a service from my company. .

+ It is very easy to be able to integrate multiple Zoho CRM platforms, for me it is very important to have a centralized chat like Slack so as not to have to lose the thread of the conversation of each project or task that is handled within my company, in addition to the contacts of the clients is easy to import and thus have a single way where you can have internal conversations. Likewise, I have been able to integrate it with Airtable for project management without having to pass everything manually from a project and even less when it is in process. With this, it gave me the freedom that my clients were closer to each project by being able to keep clear the goals met in each section of each project involved.

+ The customer service is very complete and friendly, it has given me several solutions to my problems when I needed to integrate certain applications or optimize certain work. I am very grateful that there is a direct contact with this platform and that it provides solutions to empower my company without having obstacles in the way. I hope that you can implement more solutions on your website to make it easier to understand or manage this platform.

Cons: - The mobile application is a disaster since it is not as integrated as the web version or the desktop version. The iOS app is more stable however it lacks features, but the Android version is the most unstable and incomplete I've ever used, there are features that aren't available and the ones that are sometimes just don't work causing me to switch to the desktop version to be able to carry out a more complete CRM follow-up since I don't like the instability it has in Android. This is not annoying for me but for several workers in my company who have this version as well, so I would like you to optimize the application and add all the Zoho CRM features both on Android and iOS.

- You have to look around the interface a lot since it is not well designed for me, plus all the functions are scattered everywhere, this causes confusion when locating a specific function. This requires that you have to get used to where each function is located to be able to work within this platform properly without any problem. I would prefer a complete update of the interface since it has been the same face of Zoho CRM for a long time, I feel it is very outdated or archaic and very difficult to get used to, making this a long-term solution since you have to keep in mind that not all are familiar with this platform.

- Prices should be more flexible with small businesses and the medium market, since it seems that this platform is focused on enterprises due to the cost per user. The cost of having high prices is that small businesses look for better alternatives to Zoho CRM since it is very expensive at the beginning when there is no definitive solution with this platform and more when it is difficult to adapt to the features and tools it offers. It would also be good to include business solutions to be able to use this platform as small courses on how to start any business with Zoho CRM.

- There is a complication regarding the fields that are added to the clients, by this I mean that there are fields that are added by default and that cannot be deleted, this causes a bit of problems when adding similar but different fields features. They should be more permissible with this theme because despite the fact that this platform is very customizable, it is also limiting in certain aspects that hinder daily work and that makes it not so "customizable".

Overall: Zoho CRM has allowed me to connect different departments that I have within my company, this goes from human resources, marketing, sales and finance in a single place. This has established a more practical and clear connection between departments to share information with each other. On the other hand, I have been able to generate personalized invoices for clients, which meet the needs that said client requires, likewise, thanks to the integration with the different departments of my company, I have been able to improve the proposals that are presented to my clients, having and providing information. quantitative and qualitative to drive profitability for both the client and my company. I have also been able to improve the response time to customer service through the different channels that my company currently has available, giving more follow-up to my client and providing support when it comes to showing the real impact that it will have when hiring the services of my business.

Pros: One of the main features that I liked about this CRM platform is that it has a system to integrate a telephone service, that integration has helped me a lot since I was able to integrate a telephone service to be able to communicate directly with the contact address of each of my potential clients, that telephone service helps me a lot to communicate directly with each of the clients thanks to the telephone number that they put in their contact information, this allowed me to use an online service to call them directly. Another of the features that I like about this platform is that it has the Cambas service integrated, since this service allows me to completely design my CRM platform, it allows me to improve the design of each contact box for each potential client, in addition, it allows me to It allows me to modify the general design of this CRM platform, I have really loved this function, since it allows me to completely remodel the design that I have within my main CRM panel, I can organize it, modify the text font or modify the colors to my taste. In addition, I have loved that this platform allows me to monitor in real time the progress or negotiation of each of the deals or negotiations that are being carried out with a potential client, I can see the progress of each negotiation, in addition, this platform that allows apply discounts to every deal I'm doing and allows me to transfer a lead to an agent that's available on my sales agent panel.

Cons: The first negative thing I've noticed about this platform is how complicated it is to get started, since you have to set up all sorts of workflows to get the corresponding Automations during the negotiation process and during the sales process, the sales process. Configuration for each workflow can be a bit complicated for new Suarez, therefore, I totally recommend that this platform be used by a trained team to generate very complete workflows. In addition, it is also a bit complicated to generate detailed reports and record each sales agent, so I think this platform has to be used by a very experienced team. The second negative thing about this platform is that it has a bad integration with social networks, this means that we cannot find many potential customers who do not yet know our brand or our services, I think that the integration with social networks should be improved to find new candidates who are interested in our services in real time.

Overall: Zoho CRM has been a key software to generate a correct sales process in metro company, thanks to this platform we have been able to register all the sales agents available in our company, so that they can attend each of the requests of new clients that enter or who are interested in our services, in addition, thanks to this platform I have been able to build a correct workflow, which is capable of carrying out automated processes depending on the interaction with the client or the negotiation that is being prepared. I have really enjoyed the experience offered by this platform, it has allowed me to modify the general design of the main panel, this has helped me a lot to feel comfortable when it comes to managing each of the negotiations with potential clients, in addition, it has allowed me to control the finances of my company, control when you enter my company through the management of potential clients, generate detailed and personalized reports, and it has also allowed me to retain clients, I have loved the telephone service very much, which allows me to communicate directly with each one of the clients, the platform is really very complete, and it has helped me a lot to enhance the attention to potential clients in this real estate company.

Pros: Zoho CRM is too complete a platform when it comes to customer service to manage all kinds of deals, this platform offers advanced features to manage a negotiation with a specific customer or with a group of customers, this platform allows you to create sales processes , processing rules, managing leads, and much more. Next, I will mention the positive things that this platform has.

1.- One of the main positive things that this platform has is that it is capable of attracting potential clients, depending on the client's activity and the interest that our services have, the platform has an automation to capture these potential clients and register them within the platform, in this way you will be able to identify who will finalize the agreements and be able to carry out a much closer follow-up with the contact information. I love this feature mainly because it is able to capture customers who are interested in closing a deal with us.

2.- Another of the very important functions within this platform is that it offers me a Contacts management function, this function is very important mainly because it offers me detailed information on each of the clients, it offers me a panel where I can register real-time information about each of the clients, I can connect with them through various channels and establish a much stronger relationship. I love this feature mainly because I can record all the contact mechanisms a customer has, so I can connect with them in different ways and never lose communication.

3.- The third thing that I love about this platform is that I can create a workflow automation, I can manage all kinds of requirements with a potential client in an automated way, I can perform tasks quickly through workflows, depending of the interaction they have with customers and the updating of contact data, each requirement is carried out in various actions in an automated manner by the platform. This feature is very important when we have a lot of ongoing trades, this way the actions will be processed and the workflow will be done in an automated way when configured correctly. This function helps us a lot to save our manual work.

4.- The fourth thing that I have loved about this platform is that they have integrated the Canvas system to have a much more optimal design in the contact information. The implementation that they have done recently has been quite beneficial for me, since I can modify the general style of the platform to suit my needs, it is a fairly simple editor that allows you to drag and drop all kinds of objects, as well as you can insert new texts to modify the platform to your liking. I absolutely love this implementation, I am currently using it to improve the design of Zoho CRM.

5.- Another of the things that I love about this platform is that it provides me with statistical information to be able to correctly analyze the behavior that the negotiations are having during a specific period of time. For example, I can see how the sales have been in the past month, see how many sales have been made carefully and how many deals have not been completed. This analysis is very beneficial for me and allows me to broadly view the progress of each of the sales. Actually, this function is one of the most important within the platform, since it allows me to understand the future growth or the expectation that there is depending on the sales that have been completed.

Cons: I never really had any type of failure with this platform, all the systems it offered me allowed me to automate the workflow, and help me make the trading process much more automated, so that various actions can be executed automatically to save a lot of work. Handbook. The process to start using this platform was a bit complex, since we did not understand very well how we should register each of the potential clients and have a correct workflow, however, in a period of two weeks we perfectly understand how each one of the sections of this platform worked, currently we have had many benefits and we have not presented any type of problem or loss of trading information. I am very satisfied mainly because of this, because this platform has not given any type of failures, it has remained tailored and has provided innovative results to obtain very consecutive negotiations.

Overall: Zoho CRM has been a high value platform for us, mainly because there are times when real estate companies are very important that we can manage each of the property negotiations for other clients, so that those clients do not activate me to buy another property elsewhere, this platform It allows us to capture those clients, offer them various discounts, offer better rates compared to the value of the property and much more. I was really satisfied with the results obtained by this platform, we currently use many Zoho services to be able to expand the effectiveness of our company, it is important to highlight that this CRM system has had compatibility and integration with all the Zoho services that we use in our company. This platform really allows us to keep a database corresponding to each of the clients who agree to negotiate with us, it allows us to record all my contact information so that we never lose track of the Client, it allows us to manage the sale process, It allows us to manage the review process, so that these sales agents can approve a deal after having properly reviewed it.

Pros: Zoho CRM has the communications capacity, which increases the value for every relationship that a company have. Besides, Zoho CRM has the sales automating feature, that brings more customers and sales in the firm.
The program is swift in conducting the market analytics, which is a form that offers the management with details of how to market for the products.

Cons: Zoho CRM is simplified, and has a listening department that allows customer questions to have a solid answer. More so, Zoho CRM is friendly and has no extra costs when deployed.

Overall: Zoho CRM is a significant form of customer support, social communications, and sales automation. It applies all the mechanisms to broaden the market segmentation of a firm. More so, Zoho CRM creates a stable business plan, which allows lead generation and business analytics.

Pros: Zoho CRM is the accurate sales automation and forecasting platform for businesses.
More so, Zoho CRM includes the communications aspect, that covers different form of business consolidation.
More so, the surveys from clients are well conducted using Zoho CRM.

Cons: Zoho CRM is a genuinely supporting platform, that increases the business penetration in the market, and this automatically increases the value for every marketing option.

Overall: Zoho CRM is a sufficiently managed communications platform, that allows business to improve the sales volume and relate efficiently with customers. More so, Zoho CRM has a genuine value for the digital support, where several mechanisms are well outlined.

Pros: Zoho CRM is a customizable software that manages the ways business customers are communicated within the company. Their details are well collected, and stored for the purpose of future engagement. Besides, Zoho CRM has an excellent email marketing, a solution that digitally engages the users. Lead nurturing and digital campaign support are other credible features from Zoho CRM.

Cons: Zoho CRM is a competent and highly supported communication item, that collects the communications information of the employees. The mechanisms used by Zoho CRM for valid communications allows firms to market their products without compromise. Nonetheless, Zoho CRM lacks accurate activity tracking features.

Overall: Zoho CRM is the acceptable digital communications tool, that allows enterprises to automate sales and offer accurate engagement. Besides, Zoho CRM creates an email marketing campaign, which increases the number of customers the business works with.

Pros: Zoho CRM is all in one, it is a great system with multiple functions, each of them has been representative for our work, starting with:

1. The CRM tool, which is its main function, allows us to be more precise in the treatment we have with each of our clients, allows us to offer greater customer service, improve the quality of the service we offer thanks to the fact that we serve in a much more attentive to what everyone needs.

2. The use of different collaboration tools keeps the sales and marketing team in constant exchange of information and commercial management, which is an important sum to achieve better sales globally thanks to the constant monitoring of ROI.

3. Through the marketing automation system, it allows us to further enhance commercial campaigns and capture potential customers, together with the construction of efficient databases, with good distribution.

4. Zoho also counts perfectly as a leadership tool, where communication and distribution of work is possible, qualification of leads necessary to boost our sales, as well as the management of campaigns, surveys and tasks. The possibilities of exercising good labor administration and study of each element are really wide in order not to miss any detail and always be aware of how labor integrations, brand exposure and service expansion are being carried out to obtain better sales.

5. It has great customer support, it's quite a dense tool with millions of features and sometimes it's hard to figure out how to make something work, customer support is always bold and attentive to help us solve different problems.

6. We find ourselves with a fairly dense and complex tool, but even so, it provides flexibility in its use, it provides immediate access through the cell phone and real-time notifications, which is excellent, and it quickly attends to any circumstance that arises.

Cons: It presents a fairly high learning curve, even with all the recommended documentation it is not possible to achieve from the beginning the proper way to make each of the tools work, fortunately we have customer support that is always attentive to solve any problem, however, it is a bit complicated to manage each of the tools properly. In this way, its interface is quite dense and complicated to handle, but even so, I get that it is comfortable and quite complete, highly customizable and without a doubt Zoho did not miss a thing when placing each essential tool on the platform. . According to my perspective, the communication system needs greater solidity in its platform, it presents a little delay when receiving messages and calls from our clients. I would like it if the customization of forms and reports could be extended, something more interactive so that the work is better presented and with a greater range of customization. I think that it would be a much more powerful CRM if it had better integrations that allow us to track the path of our clients on the website, which would be quite useful to know what they recognize first, what their priorities are and what are the real disadvantages of the website. It would be a great CRM weapon. We have been using other Zoho products, which undoubtedly represents great value, but we present failures when managing this, because the synchronization is not entirely effective and many times information that we register in one of its products, it is not read properly in another to which we synchronize and ends up being a total waste of time, effort and work, ruining meetings, storage in databases or the general flow of commercial management, it is a problem that undoubtedly needs immediate solutions.

Overall: Zoho CRM is the tool we needed to do a much cleaner and more solid commercial management, we managed to capture the attention of potential customers, get better leads and obtain a large database with which to carry out marketing campaigns, which cover much more space within of real customers who need our product. Doing a follow-up of the work management visualizing every minimum aspect and detail, allowed us to have much more control over what we were doing, how the work team was developing its potential and how the efforts bear fruit by visualizing the satisfaction of each one of our customers. Regarding this, a good CRM service has shown surprising results, we pay more attention to what our clients need, showing that listening to what they want to receive, the disagreements they have and solving their current problems is undoubtedly the best solution to any exchange with our clients, this allows us to focus more on what is truly important for our general public. Likewise, it is important to highlight that our ROI has increased exponentially, it has been at slow but truly sure steps, where each minimum step in the advance has been duly premeditated and studied, operationalizing each variable and taking our commercial study to our marketing campaigns and get better sales.

Pros: Zoho CRM is an important platform to manage all your negotiations, this platform when your negotiations are carried out in a much more feasible and simple way, it will also help you to manage all the negotiations simultaneously, without losing sight of any of them , for any company it can be a bit difficult to manage negotiations manually without any type of software, with the help of this software you will be able to have a correct administration and optimize the sales process. During my experience, I have visualized the following positive things:

1.- One of the main positive things about this platform is that it can manage the agreements, in this way you will be able to know what stage the negotiation you are doing with the Client is in, to take advantage of each of the opportunities in the best possible way. time, that will help you close much more deals in less time. Agreement management Divide the entire negotiation into several stages, in this way you will be able to know what stage you are in and what type of action you will need to finalize the deal.

2.- I love the way in which this platform automates the workflow, in this way every time our work team within the project area follows up with the client, they can signal, all that information will be stored in a specific area Thanks to the automation system, we can create an automated process so that all that information is stored within the area of ​​potential clients. This allows us to save time and streamline the workflow in general.

3.- Another thing that I love is that the Canvas system has been implemented, in this way you can redesign the general appearance and style of each of the negotiations that you carry out, for example, you can modify the general design of a section of the platform, in order to have a much more comfortable experience, you will be able to choose between several personalized templates to improve the specific view of the sector or the negotiation that you are carrying out. For example, in the section of a negotiation of a client, you can modify the specific interface of that client, adding a couple of things so that this interface looks much better and it can be much easier to enter it.

4.- From the main panel of this platform I can see all the negotiations that are being carried out in real time, it is one of the most important functions because I can know exactly the route that the negotiations have been taking, I can know the stages in which each negotiation is found and detect which of the potential clients was about to make a negotiation with us. This real-time visualization process is very important for us, since in this company it is based on the sale and purchase of real estate, and the fact of negotiating a property is very important to us.

Cons: At no time have I presented any type of failure with respect to the Zoho CRM application, this platform has always provided positive results which have helped me to finalize important negotiations. I use this application in its web version, its version for computers and its version for mobile devices, and at no time in any of the three versions have I presented any fault with respect to the features or functions that it has offered me. At all times I have been able to obtain innovative results, the negotiation has always been fluid and successful, we have also been able to retain potential clients that are very important to us but have remuneration for our sales. I hope that this platform will continue to provide me with positive results without any failures, as this helps our company to progress consecutively.

Overall: Zoho CRM has become a very key shower for the development of various negotiations within our company, the real estate sector for which we work is very important and the negotiations of all properties are also important, so this platform is very essential to be able to Develop all pending property negotiations. Previously it was a bit complicated to manage the large number of properties that we had to manage, it was a bit complicated to carry out this whole process manually, since we had to do weekly paperwork to have proof of all the negotiation with the clients, however after the arrival From this platform everything was much easier, We are currently enjoying the opportunity to retain more potential customers, we can also detect potential customers within social networks due to the interactions they make with our publications, This platform integrates correctly with our networks social, which allows us to detect movements of important potential clients, to later transfer them to our CRM system. I love how this platform has automated the workflow within my company, it can also perform all kinds of automated actions without the need for an Internet connection, this helps make the negotiation process much more feasible for everyone.

Pros: Zoho CRM is one of the best options to consider to have an excellent retention and connection system with potential customers, its way of retaining customers and the way it offers variety in customer service is impressive. One of the main things I like about this platform is that it allows me to contact customers in a variety of ways, whether it's direct call, live chat, email or social media, this platform brings all the communication mechanisms together. in a single section, so it is quite easy to serve customers in various ways, no matter where they are interacting with us from. Another feature that I liked is that it has an excellent notification system capable of notifying me when a client has contacted us, when a client sends us a query, I immediately receive a notification in my work email, on my mobile phone and also a notification on my computer, this excellent notification system has allowed us to be more attentive to customer communication, to be able to serve them without having to wait a long time. Finally, I must mention that I loved the way in which Zoho CRM allows me to visualize the data obtained in real time, I can have a specific analysis of the progress of each one of the sales, in addition, I can take actions thanks to the operation in real time of sales performance, this monitoring is really good and beneficial for me and my company.

Cons: The Zoho CRM system in general It works wonderfully, its way of offering me a great quality when it comes to serving customers and retaining sales is really incredible, however not everything is perfect in this platform, one of the main things that The negative borderline about this platform is that the artificial intelligence system that it offered me did not work properly. This CRM system offered me an artificial intelligence that would provide me with advanced predictions of potential customers, it was only enough to ask the artificial intelligence and in an automated way the software would make an analysis and a corresponding prediction, however this function is not fulfilled correctly , at the time of asking the artificial intelligence to do that for me, that command simply did not execute correctly, it did not generate any type of request that you are going to give me and there could be no advanced analysis of the data collected from sales. In order to obtain the predictions promised by the platform, I had to make the request manually, the artificial CRM system does not work correctly and this is one of the main things that has to be improved within this platform, in order to obtain a much more enjoyable experience. complete and that the artificial intelligence system to the thing in an automated way to save time.

Overall: My general experience with this platform called Zoho CRM has been completely good, since this platform entered our company, it began to provide us with various work mechanisms and a fairly simple and direct user interface so that we could quickly adapt to general functions, This platform puts us in direct contact with each of the clients, so that sales take a much more direct course and it is much easier to integrate the CRM system with external applications. We have linked all our social networks to this platform, and in this way we have been able to manage all the customer requirements made on the various platforms, only by using this Zoho CRM service, we can manage and view all the messages that customers send us through our social networks. This platform allows us to visualize a general analysis of the times that we have had recently, we can visualize everything in real time and that is one of the things that excites us most about this platform, its general functionality helps us to make decisions in a correct way. Additionally, these real-time analytics help us determine what direction you're heading overall. I am happy with the overall functionality this customer retention service has given me, I will continue to use it in my business to generate more sales in the long run.

Pros: You can customize the solution to your needs, but you need a dev or tech team to help you out. If you are using other Zoho products this will work well with them.

Cons: This will take some development work to use, and the customer support is lacking.

Overall: If you are already using Zoho then go for it, but not a user friendly out of the box solution for a CRM.

Pros: Customer acquisition and retention is extremely important to us, which is why we use Zoho CRM as our main way of retaining customers and being able to conduct business in a much more corresponding way. During our experience various positive features have been involved which have allowed us to develop a solid experience at all times, one of the main positive features that this software gave us is that it has a complete session of the sales process, we can know exactly and in real time as a specific sale has been flowing, we can know the Percentage of complication that the negotiation has at all times, we can know exactly the sales forecast corresponding to the sales that we have had previously. The sales nautical is one of the most important things for us, since it gives us a graph in which we can know the growth that our company may be having in the future, this graph tells us with that attitude if sales have been growing or decreasing with the passage of time. Another important feature for us is that it allows us to manage our capital for all our sales, this means that it allows us to generate a budget and control the costs of each negotiation, we can know exactly the materials that we have spent for a specific negotiation. . Finally, this software has an excellent integration with that campaign marketing system, this helps us to transfer the lieutenant obtained to our customer retention system in which we can carry out the corresponding negotiation. For us it is extremely important that the integration with this marketing system is stable at all times, since the transfer of your client is essential for us, it helps us generate much more sales thanks to advertising campaigns.

Cons: The main problem that I have noticed during my experience with this software is that it does not work at all if there is no active internet connection. On several occasions I have tried to access the shower to be able to review the reports and see the progress that sales have had since the last time I had an Internet connection and my computer, however this has not been possible, since all the information of reports and sales generated in real time is stored on internal servers, for which it is mandatory to have a stable Internet connection to access the main system. I would love to be able to access this system without the need for an Internet connection, since on several occasions I am out of the office but I need to review past reports at this time, and this is not possible. Another of the negative things of this is that it does not have any function to be able to make government tax declarations, in this way when we generate the negotiation reports with each client, we cannot insert the taxes that we have to pay for that negotiation, it is a This is a real problem since in order to insert the taxes in the negotiation report we have to do it internally within our company, we cannot do it within the software, it is not possible.

Overall: For us in our corporate sector, this shower has meant a fairly proportional advance. Previously, our sales were a little less due to the fact that we were not able to control the large flow of sales that we receive daily. However, with this great shower we have been able to control the number of clients we receive from various sources, such as the advertising campaign, the negotiations via email, and the negotiation and physical. Within this shower we can store all kinds of negotiations of our company, we can have a virtual report of all the sales that have occurred over time, without the need to resort to high expenses in doing paperwork for physical sales. We are a company that sells properties weekly, having this software within our general functionality as a company has meant a constant benefit. In the first month of starting to use this platform we did not have changes, since there were not so many sales that we assigned from all the software, however with the passage of time we realized that this application did not allow us to control large sales that everyone made our real estate agents, we can record all this within this platform and keep track of the negotiation, we could have with that you if all the negotiation parameters are being met and if the client had accepted the negotiation.

Pros: Zoho CRM is super customizable. There are tons of features that can be customized to meet our needs. Support is generally great. Easy to reach someone via chat during business hours and after hour requests are followed up on. Screens are well designed and can be tweaked to meet our preferences. Great integration with other Zoho modules. Really nice knowing that we can roll out Zoho across different business functions - and all will be integrated. Overall easy to use and feature rich. Wish that we would have switched to this years ago.

Cons: Starting up can be a little overwhelming - as Zoho covers so much. Some of the modules (such as Meetings) are not as strong and 3rd party best of breed products - so there is a trade off for a fully integrated system such as Zoho.

Overall: We are super happy with Zoho CRM, And for the price, it's an awesome software application. On boarding is easy and support is excellent. Pricing is super affordable for all the features.

Pros: - The user interface of Zoho is very beautiful, and it is the best CRM customizable, which is uncommon in this field.
- It has excellent feedback response and listens to the users, also recommendations are excellent to make their way to Zoho products.
- It is very easy to use, and the pricing is far below its competitors.
- Exceptional dashboards, which makes it easier for the user to track and manage their business.
- Good customer support.

Cons: - The artificial intelligence doesn't seem to add much value to the application and needs improvement.
- Group subscription packs should be introduced along with the individual one, which can add more value and will make it more affordable.
- Active internet connection required every time.
- Mobile app is far behind its pc versions.

Overall: Zoho CRM is one of the most affordable application that helps to track and manage business with exceptional and beautiful looking dashboards. It is easy to use and offers a lot of customization.

Pros: Zoho CRM has a suite of other products that easily integrate into its CRM. Thus there is a very strong and robust ecosystem coupled along with the CRM offering, which is always an asset as your needs grow there are a number of already off the shelf products that can enhance and enrich your base CRM implementation.

Cons: Generally I did not see any major concerns with Zoho CRM, though the one thing that I would hazard to say is that there are certain aspects that are a bit convoluted when trying to customize and enhance.

Overall: I would definitely recommend ensuring that your user community is engaged and all your use cases are captured properly to ensure that this fits all your requirements.

Pros: I've been using Zoho for providing customer support customer via emails, chat and meetings. It has also been helpful to me when it comes to booking appointments.

Cons: I hope they are able to pull up both chats and emails in just 1 window.

Overall: Overall, I find it very efficient in getting my job done. It helps me save time and exert much effort.

Pros: It is centralized with a lot of functionalities which is helpful for business growth and also sales increment in a short amount of time. It provides a clear market attribution. It is also best for customer management and provides clear support to the customer when raised an issue/ticket.

Cons: There's no issue encountered till date but somehow it provides a lot of functionalities which is difficult to understand by a newbie.

Overall: Overall experience is good. It helps to automate the business sales and provide growth in a short amount of timespan. The pricing of this software is also good. It also has a free version which is useable for 3 months and after that, it can be subscribed in a reasonable amount.