Audience

Companies searching for a solution to manage and improve their customer service operations

About ZaiLab

Empower your team to speak to your customers from anywhere. Zailab’s cloud-based platform keeps track of your client conversations on every channel and gives you the insights that you need to manage your team remotely. Real human connection shouldn’t be lost when your organization scales. Give your agents the customer insight that they need to build authentic relationships and provide world-class customer service. With level-1 PCI/GDPR compliance and a 99.9% uptime record, we take great care in ensuring that your business and data is protected at all times. Implement your contact center in less than a week. With a dedicated implementation and training team, you’ll go from demo to hello in no time. Our team of support specialist are dedicated to solving your technical challenges in record time. At Zailab we believe in finding sustainable solutions to customer challenges.

Pricing

Starting Price:
$1 per month
Free Trial:
Free Trial available.

Integrations

Ratings/Reviews

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Company Information

Zailab
Founded: 2013
Ireland
www.zailab.com

Videos and Screen Captures

ZaiLab Screenshot 1
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Product Details

Platforms Supported
SaaS
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online

ZaiLab Frequently Asked Questions

Q: What kinds of users and organization types does ZaiLab work with?
Q: What languages does ZaiLab support in their product?
Q: What kind of support options does ZaiLab offer?
Q: What other applications or services does ZaiLab integrate with?
Q: What type of training does ZaiLab provide?
Q: Does ZaiLab offer a free trial?
Q: How much does ZaiLab cost?

ZaiLab Product Features

Call Center

Blended Call Center
Call Logging
Campaign Management
Escalation Management
Inbound Call Center
Manual Dialer
Outbound Call Center
Call Recording
Call Scripting
Database
IVR / Voice Recognition
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics