Audience
Organizations seeking a solution to automate and manage all their customer engagement
About Webio
Webio are specialists at conversational AI for customer engagement.
Webio takes all the pain out of connecting with customers. Acting as the ‘central intelligence hub’, our conversational AI manages all the conversation elements that are needed to have successful customer conversations.
Enable customers to connect in their channels “at-will” and connect with live agents without context loss. Whether customers stick to one channel, switch during the conversation or use a new channel each time - it doesn’t matter. Webio can handle it all.
Webio is intuitive. Identifying customer intents, our conversational AI platform uses natural language understanding (NLU), machine learning and AI to drive conversation engagement and successful outcomes. Learning and automating with every interaction, Webio AI chatbots improve live agent productivity by automating low- value interactions and letting live agents focus on higher-value conversations.
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Company Information
Webio
Founded: 2016
Ireland
www.webio.com
Videos and Screen Captures
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Product Details
Platforms Supported
SaaS
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
24/7 Live Support
Online
Webio Frequently Asked Questions
Webio Product Features
Conversational AI
Code-free Development
Contextual Guidance
Intent Recognition
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Virtual Assistant
For Developers
Multi-Languages
Speech Recognition
Speech Synthesis
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Template Management
Email Distribution
Print Management
Video Content
Customer Engagement
Analytics
Communication Management
Live Chat
Churn Management
Community Management
Content Syndication
Feedback Collection
Gamification
Video Content
Debt Collection
Automated Notices
Contact Management
Agency Management
Auto Dialer
Callback Scheduling
Client Management
Commission Management
Compliance Management
Credit Bureau Reporting
In-House Collections
Payment Plans
Transaction Management