Audience

Companies that want to automate and orchestrate all customer interactions centrally

About Webex Connect

An API and low-code Communications Platform as a Service (CPaaS) offering designed to help enterprises lower cost, reduce complexity, and accelerate IT roadmaps. Map and automate customer journeys in minutes using a drag-and-drop editor with powerful building blocks (nodes). Shift to low-code development to reduce the time to market for new applications and journeys. Seamlessly consume events from existing systems to trigger customer communication flows. Integrate customer interactions with backend systems to achieve end-to-end automation. Easily test, deploy, and make iterative changes to flows in a secure and scalable serverless environment. Leverage our extensive portfolio of communication APIs and SDKs for SMS, voice, push, RCS, WhatsApp, video, etc., to engage customers on their preferred channels.

Pricing

Free Trial:
Free Trial available.

Integrations

Ratings/Reviews

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Company Information

Cisco
Founded: 1984
United States
imimobile.com/products/webex-connect

Videos and Screen Captures

Webex Connect Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online

Webex Connect Frequently Asked Questions

Q: What kinds of users and organization types does Webex Connect work with?
Q: What languages does Webex Connect support in their product?
Q: What kind of support options does Webex Connect offer?
Q: What other applications or services does Webex Connect integrate with?
Q: What type of training does Webex Connect provide?
Q: Does Webex Connect offer a free trial?

Webex Connect Product Features

Cloud Communication Platform

Audio / Video Conferencing
File Sharing
Call Recording
Call Routing
Fax Management
Call Center
Chat / Messaging
IVR / Voice Recognition

Customer Communications Management

Print Management
Batch Communications
Template Management
On-Demand Communications
Video Content
Multi-Channel Communications
Personalization
Interactive Content
Email Distribution
Chat / Messaging
Content Management

Customer Journey Mapping Tools

Templates
Data Import / Export
Action Management
Attribution Modeling
Collaboration
Behavioral Analytics
Surveys & Feedback
Predictive Analytics
Customer Profiles