Audience

Industries searching for a Voice Analytics solution

About VoiceBase

Our customers discover new ways to lower call center costs, maximize revenue, and minimize compliance risk with our flexible, scalable solutions. Using AI, Natural Language Processing, and Intelligence Tools, we turn raw unstructured call data into structured, rich data for analysis. Make better business decisions from every sales, service, or marketing conversation. Voice Analytics software to transcribe contact center calls and organize the data for actionable insights. Automatically transcribe recordings with natural language processing (NLP). Analyze, inspect and categorize calls with our industry-leading query solution. Automatically detect and redact sensitive data PCI / PII data from the audio and transcript. Includes 40 paralinguistic metrics such as silence, overtalk, dynamism & sentiment. Detect and predict complex behavior with high accuracy using machine learning. Analyze chat, email, CRM, and support data for a complete view of customer interactions.

Integrations

API:
Yes, VoiceBase offers API access

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Company Information

VoiceBase
Founded: 2010
United States
www.voicebase.com

Videos and Screen Captures

Other Useful Business Software
Deploy Apps in Seconds with Cloud Run Icon
Deploy Apps in Seconds with Cloud Run

Host and run your applications without the need to manage infrastructure. Scales up from and down to zero automatically.

Cloud Run is the fastest way to deploy containerized apps. Push your code in Go, Python, Node.js, Java, or any language and Cloud Run builds and deploys it automatically. Get fast autoscaling, pay only when your code runs, and skip the infrastructure headaches. Two million requests free per month. And new customers get $300 in free credit.
Try Cloud Run Free

Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Support
Online

VoiceBase Frequently Asked Questions

Q: What kinds of users and organization types does VoiceBase work with?
Q: What languages does VoiceBase support in their product?
Q: What kind of support options does VoiceBase offer?
Q: What other applications or services does VoiceBase integrate with?
Q: Does VoiceBase have an API?
Q: What type of training does VoiceBase provide?

VoiceBase Product Features

Call Center

Escalation Management
Outbound Call Center
Manual Dialer
Call Recording
Queue Management
Call Scripting
Blended Call Center
Progressive Dialer
Campaign Management
Predictive Dialer
Inbound Call Center
IVR / Voice Recognition
Call Logging
Reporting/Analytics
Real-time Chat
Database

Workforce Optimization (WFO)

Workforce Management
Performance Management
Quality Management
Interaction Analytics
Real-time Guidance
Liability Recording
Surveying
Speech Analytics
eLearning
Reporting

VoiceBase Additional Categories