telli
telli is an AI-powered call automation platform designed to handle outbound and inbound phone outreach for businesses, letting AI voice agents carry out natural, human-like conversations to qualify leads, book appointments, or transfer warm leads to human agents. It uses smart dialing strategies, dynamic number rotation, and automatic callbacks to maximize pick-up rates and supports multilingual voice agents with natural accents to engage customers in different languages. It integrates with CRM systems, calendars, and customer workflows so calls can trigger actions like scheduling, data capture, or lead handoffs, no manual dialing or follow-up needed. Calls are transcribed and summarized, providing analytics on outcomes, sentiment, and topics, allowing teams to track performance at scale and refine outreach strategies. telli enables businesses to reach leads quickly after acquisition, nurture, re-engage, or follow up via phone, SMS, WhatsApp, or email.
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Dialogflow
Dialogflow from Google Cloud is a natural language understanding platform that makes it easy to design and integrate a conversational user interface into your mobile app, web application, device, bot, interactive voice response system, and so on. Using Dialogflow, you can provide new and engaging ways for users to interact with your product. Dialogflow can analyze multiple types of input from your customers, including text or audio inputs (like from a phone or voice recording). It can also respond to your customers in a couple of ways, either through text or with synthetic speech. Dialogflow CX and ES provide virtual agent services for chatbots and contact centers. If you have a contact center that employs human agents, you can use Agent Assist to help your human agents. Agent Assist provides real-time suggestions for human agents while they are in conversations with end-user customers.
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EBoo
EBoo is a real-time AI voice platform that enables businesses to build, deploy, and manage intelligent voice agents for customer support, sales, and operational use cases. The platform automates voice-based interactions such as inbound customer queries, outbound follow-ups, lead qualification, appointment scheduling, and routine operational calls with natural, human-like conversations.
EBoo allows teams to design and customize AI voice agents based on their specific workflows and business needs. It integrates seamlessly with existing systems and tools, enabling smooth data exchange and automated actions during live calls. The platform is built for scalability, ensuring reliable performance even at high call volumes.
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Cognigy.AI
NiCE Cognigy delivers AI that works – fast, human, and built for real-world scale. As part of NiCE, a global leader in customer experience technology, we combine Generative and Conversational AI with orchestration, tools, and enterprise integrations to power Agentic AI.
The result? Smarter automation, better service, and instant resolution across every channel.
NiCE Cognigy’s AI Agents Supercharge Your Customer Service
-Industry-specific pre-trained AI Agents
-Multilingual call and chat support (100+ languages)
-Seamless integration with existing enterprise systems
-Leverages memory and context for hyper-personalized interactions
-Absorbs enterprise knowledge to accurately answer any customer query
-Real-time assistance and actionable service insights for human agents
Business Impact for our Customers:
-30% CSAT improvement
-70% AHT reduction
-99.5% Faster response time
-99% Routing accuracy
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