Audience

Field Service and Maintenance, Manufacturing and Production, Construction and Engineering, IT and Telecom, Insurance, Training and Development, Quality Assurance and Inspection, Facilities Management

About Visual Assistance

Visual Assistance is a remote customer support and field service software that enables real-time video collaboration and screen sharing. Users can quickly invite customers to sessions via SMS or email. Live camera streaming from mobile devices helps agents visually troubleshoot issues. Voice chat allows natural conversations to speed up resolutions. Annotation tools let both parties highlight details on shared images. A dashboard provides insights into usage to optimize resources. Key benefits are quick session initiation, an intuitive interface, strong security, faster issue resolution, and reduced onsite visits. Use cases include remote technical support, installation guidance, inspections, training, and more.

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Pricing

Starting Price:
$50/month/5 users
Pricing Details:
Business Plan:
5 user accounts
100 SMS/month
Voice chat
Annotation in Screenshots
Instant Messaging
No App is needed to install
Free Trial:
Free Trial available.

Integrations

No integrations listed.

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

OptimaTech Limited
Founded: 2023
New Zealand
www.optimatech.co.nz/

Videos and Screen Captures

Login page

Login page

Login page Invitation through SMS Service team view - Screenshots and Annotation Service team view - Instant Messaging Customer View - Rear-cam sharing Customer view - Instant Messaging
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Product Details

Platforms Supported
Cloud
Training
Documentation
Videos
Support
Online

Visual Assistance Frequently Asked Questions

Q: What kinds of users and organization types does Visual Assistance work with?
Q: What languages does Visual Assistance support in their product?
Q: What kind of support options does Visual Assistance offer?
Q: What type of training does Visual Assistance provide?
Q: Does Visual Assistance offer a free trial?
Q: How much does Visual Assistance cost?

Visual Assistance Product Features

Remote Support

Diagnostic Tools
Live Chat
Real-time Chat
Screen Sharing
File Transfer
Remote Control
Session Recording
Session Transfer
Surveys & Feedback

Visual Assistance Verified User Reviews

Write a Review
  • A Visual Assistance User
    Administrative Manager
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User, Administrator
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "It helps a lot!"

    Posted 2024-11-05

    Pros: The product is excellent! It's quick to connect and easy to use! The resolution of the video is good with high cost performance!

    Cons: I am looking for an integration with my existing CRM

    Overall: Actually, I am very satisfy with the solution. It shorten the support time with clients and reduce the transportation cost and time!

    Read More...
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