Audience
Any Business, Anywhere
About VirtualPBX
VirtualPBX stands as an acclaimed Business Phone System Provider, renowned for its award-winning services. Offering industry-leading features, boasting 99.999% reliability, and competitive pricing, VirtualPBX equips businesses with top-tier communication tools for seamless unified communications. Catering to a diverse range of enterprises, from entrepreneurs to contact centers seeking a complete contact center solution. VirtualPBX serves as the ultimate destination for modern business VoIP needs. With plans starting at just $9 per month, VirtualPBX ensures accessibility and excellence in communication solutions. Get a free demo today!
Product Details
VirtualPBX Frequently Asked Questions
VirtualPBX Product Features
Business Phone Systems
Business VoIP
VirtualPBX Business VoIP is a premier solution in the cloud communications industry, designed to meet the needs of businesses of all sizes. With over 27 years of experience, VirtualPBX delivers a robust and reliable VoIP service with 99.999% uptime, advanced features, and exceptional customer support. As a US-based, privately held company, VirtualPBX is dedicated to providing award-winning 24/7/365 customer service and scalable solutions that grow with your business. Small businesses can also benefit from average savings of 40-80%, making VirtualPBX both a cost-effective and highly reliable choice for business communication.
Call Center
VirtualPBX Contact Center is revolutionizing the market for small to medium-sized contact centers. With over 27 years of experience in the cloud communications industry, VirtualPBX offers a comprehensive and personalized approach to remote contact center solutions. As a US-based, privately held company, VirtualPBX brings award-winning 24/7/365 customer support, scalable and reliable software with 99.999% uptime, and infinitely customizable call flows and queue options to ensure that each client's unique needs are met.
Call Recording
Call Tracking
Cloud Communication Platform
Cloud PBX
SMS Marketing
Softphone
Telephony
Unified Communications
Video Conferencing
VirtualPBX Additional Categories
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Nice affordable VOIP...but not without issues" Posted 2022-06-08
Pros: It's a nice affordable option. Nice to have up to 5 lines on a basic plan, with different voicemails for each.
Cons: The softphone for the desktop was buggy in my experience, and the web browser phone was difficult to get set-up in the beginning.
Overall: Customer service was very helpful, but there were technical issues that made the phone not a spectacular experience, like problems with the desktop "softphone" application. The web browser phone also sometimes has issues. Not sure if this would be any better with other web based VOIP providers though...might just be part of the territory.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"New customer successes" Posted 2021-01-26
Pros: 1. Readily available to walk thru and support acct.
2. Not pushy but accommodating in suggesting the best system depending on needs and great followup
3. Kind and personable
4. Easy to set up with all flow from virtual assistant to direct calls to the appropriate recipient.
5. Porting phone number was efficient and quick.Cons: I am looking forward to when voicemail can convert to text and be texted to my mobile. Hopefully soon
Overall: I am so glad that I made the leap for me to go with VirtualPBX and looking forward to a ongoing business relationship
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Business owner loves Virtual PBX" Posted 2021-01-25
Pros: Virtual PBX is easy to use, they provide great customer service, and they offer excellent pricing options for new or established businesses.
Cons: Online interface is a bit clunky and at times a bit buggy. Not as intuitive as I'd like, but they have great customer support to help.
Overall: Overall, I'd recommend Virtual PBX! I've examined and used most of the competition and I'd still stick with Virtual PBX. I've used Virtual PBX for 20 years, and they have always provided a great product and really listen when it comes to service and product improvements.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Medical Billing Service owner" Posted 2021-01-14
Pros: It's easy to use a computer or laptop to make and receive calls, especially that for or business a computer is needed to handle the calls. Having support if needed is a comfort. We can step away from the office and still conduct business as usual. Thank you for a well thought of product.
Cons: Cannot think of any.
Overall: Overall, we are enjoying the call aspect of our business a lot more since we began using VirtualPBX.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Good Customer Service" Posted 2020-12-15
Pros: Good price, great customer service, probably more features than I need, but may use them if I grow larger.
Cons: Occasional glitches, voicemail not easy to access (it's tucked away in the web interface, but once you know where to find it, it's ok)...no voicemail transcripts with the email notification...no text capability for lower tier plan
Overall: Great customer service makes all the difference...so nice to call and be able to talk with someone. Response times are excellent.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Always consistant and reliable" Posted 2020-12-09
Pros: I have used your services almost from conception and must admit you are one of the few companies with services that have been working and reliable. Thank you for your constant reaching out and keeping current in the markets.
Cons: Nothing to report at this time. Any issues in the beginning were carefully addressed by customer service and resolved in the first call.
Overall: Spot on! Any time a company exists relevant to a business, small or large, relying on being a viable part of their business, it is mandatory that the services always work and stay up to date. You have done that. Thank you.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Great way to get a business line " Posted 2020-12-07
Pros: The monthly cost is cheap for the line with access to mail and fax. You can forward calls to any number.
Cons: It’s been very reliable, only problem was when they switched the operating software a while ago and I had to go in and set preferences over again.
Overall: Overall it has been very reliable and convenient with the ability to use the line for faxes as well as calls for a low price. The app for my iPhone works well also. You can call clients from your cell and have your office line number come up on their caller ID. It’s easy to send faxes and easily attach files from your computer as well.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Vpbx user experience " Posted 2020-12-07
Pros: 1. Almost a set it forget it solution.
2. Customer service - excellent across all departments I have interfaced with. (Billing, tech support, sales)
3. Product functionality - follow me calling.
4. Responsiveness - tech support excellent - not needed often but always going that extra mile.
5. Interface is always with a real person.Cons: Haven't had one yet. Haven't had one yet. Haven't had one yet.
Overall: We are a small client but every time we had had a hiccup or billing issue your staff have addressed our needs in a timely manner, professionally and always with the intent of resolving the issue.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Solid Product " Posted 2019-11-05
Pros: I love the ease and automation. The options continue to increase which shows that this is a forward thinking company.
Cons: Sometimes the dashboard or message setting functions do not work as they are supposed to. Always able to correct it but this can happen while growing and having a new platform.
Overall: I love the service and hope to continue and look forward to new functions in the future.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Exceptional Customer Experience" Posted 2019-09-22
Pros: In a call Virtual PBX to update payment details, I took the opportunity to address service cost and Dash product knowledge. Lawrence listened well and professionally advised a course of action to address these concerns.
Kamika Campbell gave kind consideration in adjusting the cost structure,
I'm impressed at the professionalism and level of personal care. It goes a long way in how I feel about the product and service.Cons: None
Overall: Contacted Virtual PBX to update payment details and took the opportunity to address a few issues on my end. They included service cost related to users and updating our V-PBX product knowledge. Lawrence took my call and patiently listened and advised a course of action that could improve costs and support coming up to speed on the Dash product. Kamika Campbell adjusted costs based on my request for review. Both were highly professional in their review, consideration and followup.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Love this service" Posted 2019-07-30
Pros: I am a one man show and I can forward my calls to where ever I am. I can have many different routes such as my scheduler, or my biller or right to me.
Cons: There is a small learning curve but there is a learning curve to everything isnt there?
Overall: Overall I love it. Not being tied down to a land line and so much cheaper
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"VirtuallPBX Review" Posted 2019-07-15
Pros: Easy to set up.
CostCons: Does not have reporting functionality does not exist.
Overall: Cost and ease of use makes this a great fit for most small to medium sites.
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