Audience

Small and midsize business managers who would like to engage the opportunities of business messengers and social media channels to receive incremental leads, raise sales and improve helpdesk

About Umnico

The ultimate omnichannel messaging solution that combines over 25 business messengers and social media in one chat-center and provides a capability of customer relationship management system, empowered by automation, so you can raise your sales and boost customer support performance with the same resources.
Umnico Inbox consolidates messages from all communication channels in one window, so your managers do not need to switch between different apps and tabs.
Free online chat widget for websites — Umnico Live Chat allows a brand to answer customer questions and assist in check out in real time. A chat widget on your site is also a proven way to reduce the expenses on phone support.
Social CRM allow you to engage your customers and prospects wherever is convenient for them: on WhatsApp, Facebook, Instagram, or other social media with a single CRM for small businesses. It will allow your team to segment, track and analyze all interactions with your clients in one place.

Other Popular Alternatives & Related Software
Broadly
Broadly
Build a strong, lasting online presence and a reputation that helps you stand out in your area and win more business. Broadly helps thousands of local businesses attract and consolidate leads from multiple lead sources including Google, Facebook, Instagram, web chat, and website contact forms. Plus, connect with and serve customers and automatically request reviews - all from one easy-to-use app that you can access from any device, anywhere. Consistently provide a 5-star customer experience with a custom-built responsive website, automated web chat that captures up to 2x more leads, streamlined text and email communication, templated messages, mobile invoicing, flexible customer financing options and so much more. Our app connects with the tools you already use and comes with dedicated, ongoing customer support. Broadly makes it easy for customers to find you, work with you, and rave about you.
Learn more
Local Measure Engage
Local Measure Engage
Engage is a pre-built, intelligent, cloud contact center platform that transforms customer service. Built for for Amazon Connect and powered by AWS, Engage combines voice and digital communication channels to improve operational efficiency and deliver valuable insights, Engage uses Generative AI to enhance customer service interactions and create personalized experiences that cater to the changing needs of businesses and their customers. Engage is a Contact Center as a Service (CCaaS), meaning we take care of all updates and improvements with no hardware or expensive agent licenses. Our consumption-based pricing caters to businesses of all sizes. Engage includes Voice, Email, SMS and Facebook Messenger, Instagram DM (Direct Message), Twitter DM (Direct Message), WhatsApp, WeChat LINE, and Web Chat.
Learn more
LiveAgent
LiveAgent
(160 Ratings)
LiveAgent is a comprehensive help desk and live chat software that streamlines all your customer interactions into an integrated, hybrid ticketing system where everything is easily accessible and manageable. LiveAgent harnesses the power of an universal inbox, real-time live chat and an autonomous AI chatbot, built-in call center, and robust customer self-service portal. A multitude of features, including advanced automation rules, tags, and 200+ integrations, creates powerful customer service software for businesses of all sizes. LiveAgent also boasts the fastest chat widget on the market. LiveAgent has served over 150 million end users worldwide, including companies like BMW, Yamaha, Huawei, and Oxford University. Join hundreds of satisfied LiveAgent clients in providing world-class customer service. Start your 30-day free trial, no credit card required.
Learn more
Social Intents
Social Intents
Social Intents brings AI-powered live chat and chatbot automation directly into the collaboration tools your business already uses—Microsoft Teams, Slack, Google Chat, Zoom, and Webex—so your team can engage website visitors without switching platforms. Easily launch advanced ChatGPT, Gemini, and Claude AI chatbots with one click—no coding required. Automate up to 75% of your customer conversations by training your AI assistant on your website content, help docs, and knowledge base. Deliver fast, intelligent answers to common questions and boost your conversion rates with 24/7 automated support. When customers need a human touch, seamlessly escalate chats to your support or sales team inside your existing collaboration environment. Provide real-time live chat, sales assistance, and after-hours customer support—all from tools like Microsoft Teams, Slack, and Google Chat. Whether you're improving customer satisfaction, or capturing more leads, Social Intents can help.
Learn more

Pricing

Starting Price:
$7 per month
Pricing Details:
Umnico lets you design your own tariff plan. Pay for instant messengers and social media required by your business needs only. Get a discount of up to 35% when paying for a tariff plan for a period of 3 to 24 months.
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

API:
Yes, Umnico offers API access
See Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 4.0 / 5
More Reviews Write a Review

Company Information

Umnico
Founded: 2018
umnico.com

Videos and Screen Captures

Play Video Umnico Inbox Umnico Live Chat Digital Pipline
Other Useful Business Software
Our Free Plans just got better! | Auth0 Icon
Our Free Plans just got better! | Auth0

With up to 25k MAUs and unlimited Okta connections, our Free Plan lets you focus on what you do best—building great apps.

You asked, we delivered! Auth0 is excited to expand our Free and Paid plans to include more options so you can focus on building, deploying, and scaling applications without having to worry about your security. Auth0 now, thank yourself later.
Try free now

Product Details

Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Webinars
In Person
Support
24/7 Live Support
Online

Umnico Frequently Asked Questions

Q: What kinds of users and organization types does Umnico work with?
Q: What languages does Umnico support in their product?
Q: What kind of support options does Umnico offer?
Q: What other applications or services does Umnico integrate with?
Q: Does Umnico have an API?
Q: Does Umnico have a mobile app?
Q: What type of training does Umnico provide?
Q: Does Umnico offer a free trial?
Q: How much does Umnico cost?
Q: What pricing for support is available for Umnico?
Q: What pricing for training is available for Umnico?

Umnico Product Features

Customer Communications Management

Chat / Messaging
Multi-Channel Communications
Personalization
Template Management
Batch Communications
Content Management
Email Distribution
Interactive Content
On-Demand Communications
Print Management
Video Content

Live Chat

Geo Targeting
Offline Form
Proactive Chat
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Canned Responses
Customizable Branding
Screen Sharing

Umnico Verified User Reviews

Write a Review
  • Fabial C.
    Marketing Team Manager
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "A Truly Impressive Omnichannel Messaging Solution"

    Posted 2025-09-23

    Pros: Intuitive user interface, omnichannel support works seamlessly, strong automation & templates, and analytics & reporting are insightful

    Cons: A few integrations are still maturing — there are occasional quirks when connecting certain channels or CRMs; some features could benefit from further polish.

    Overall: Excellent. I've been looking for this kind of solution over the last six months and I bet I lucky that I found one

    Read More...
  • Previous
  • You're on page 1
  • Next
Page Already Claimed. Claim Again?