Audience

Issue Tracking solution for companies

About Trouble Ticket Express

Welcome to the home of an open source trouble ticket system. Use this CGI script on your web site for everything from bug tracking and customer support to project management and to-do lists. Creating a trouble ticket is now as easy as submitting a web form. The help desk software will care about assigning unique number to each service request and saving it to the database. Truly scalable solution: start with a plain text database, upgrade to the industry-strength MySQL or Microsoft SQL Server engine as your needs grow. The "thank you for your interest" message is not enough today. Assure your customers that you have an established workflow and no question will go into a black hole. The Trouble Ticket Express software will automatically produce easy to follow instructions how to submit follow-up messages and monitor ticket progress. Then it will broadcast e-mail notifications to all service operators announcing new customer inquiry.

Integrations

No integrations listed.

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Company Information

Rush Project
www.troubleticketexpress.com

Videos and Screen Captures

Trouble Ticket Express Screenshot 1
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Product Details

Platforms Supported
SaaS
Training
Live Online
Support
Phone Support
Online

Trouble Ticket Express Frequently Asked Questions

Q: What kinds of users and organization types does Trouble Ticket Express work with?
Q: What languages does Trouble Ticket Express support in their product?
Q: What kind of support options does Trouble Ticket Express offer?
Q: What type of training does Trouble Ticket Express provide?

Trouble Ticket Express Product Features

Issue Tracking

Issue Scheduling
Project Management
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Knowledge Base
Recurring Issues
Scheduling
Task Management