Audience
Startups, IT companies, small & medium enterprizes
About SympoQ
Intuitive help desk software built to manage and automate customer service and support activities from a single platform.
SympoQ transforms customer support from using separate email inboxes to a robust help desk system that keeps customers informed and in control of their issues.
The back-end functionalities enable customers and agents to submit and manage requests through a shared email service.
When utilized as a front-end support ticketing system, customers and agents are provided access to a personalized portal with enhanced options, and the necessary data to effectively manage issues and tickets in accordance with their respective roles and permissions.
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Our reviews SAY IT ALL ..🎤.
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Pricing
Starting Price:
€ 0.00
Pricing Details:
- Free Plan: € 0 /month with 3 agent seats
- Team Plan: € 49 /month with 5 agent seats
- Premium Plan: € 89 /month with 5 agent seats
- Team Plan: € 49 /month with 5 agent seats
- Premium Plan: € 89 /month with 5 agent seats
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
API:
Yes, SympoQ offers API access
No integrations listed.
Company Information
SympoQ
Founded: 2018
Bosnia & Herzegovina
www.sympoq.com
Videos and Screen Captures
Agent dashboard
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Support
Phone Support
Online
SympoQ Frequently Asked Questions
SympoQ Product Features
Customer Service
Alerts / Escalation
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Workflow Management
Appointment Management
Call Center Management
Social Media Integration
Surveys & Feedback
Virtual Assistant
Help Desk
Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Real-time Chat
Self Service Portal
Ticket Management
Community Forums
Multiple Brands / Products
Network Monitoring
Service Level Agreement (SLA) Management
Live Chat
Canned Responses
Customizable Branding
Offline Form
Proactive Chat
Geo Targeting
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
