Audience

Businesses with storefronts and physical locations like in hospitality, retail, service, and healthcare

About Swell

Turn customers into a marketing machine. Earn more five-star reviews, get found in local search, get more customers, and chat/engage customers. Turn texts and emails into trustworthy reviews. Learn how customers feel and improve customer service. Turn new reviews into higher search rankings and more customers walking in your door. Turn customers into raving fans. Chat with them and solicit reviews and feedback in one view. Swell is the #1 growth platform for local businesses.

Pricing

Pricing Details:
No Start Up Fees.
Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

Swell CX
Founded: 2016
United States
www.swellcx.com

Videos and Screen Captures

Swell Screenshot 1
Swell Screenshot 1 Swell Screenshot 2
Get More Reviews
Get More Reviews
(25 Ratings)
Do you have customers, clients, guests or patients? Then Get More Reviews will work for your business. Collect new reviews & display your existing reviews straight from your website. Automatically share your best 5-star reviews as posts on your Facebook page. Get alerted when new reviews come in so you can take action and respond if needed. See how your business is performing and where you need to focus your efforts.
Learn more
Podium
Podium
(10 Ratings)
Podium is an all-in-one customer communication and payments platform that combines Webchat, Online Review Generation, SMS text message marketing and Payment Processing from one, easy-to-use inbox. Podium's operating system for local business sends personalized text conversations, generates more customer reviews, deploys custom outbound marketing campaigns and powers payments via text & credit card readers for 150,000 customers. We specialize in Online Reviews, Reputation Management, Review Analytics, Customer Reviews, Small Business Reviews, Customer Interactions, Customer Engagement, interaction management, Local Business, Collect Payments, and Text Marketing.
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Userlike
Userlike
(94 Ratings)
Userlike is the leading software solution for customer messaging and support automation in Germany. Receive messages from your website, WhatsApp or your preferred messaging channel in Userlike’s Message Center. Within this central inbox, messages are enhanced using professional features such as live translations, file sharing, video calls and more. Userlike offers asynchronous messaging, ensuring you're always in touch with your visitors. No matter when they start a chat, they’ll receive an email notification with a link to your reply. With Userlike’s AI Automation Hub, you can create AI chatbots, smart FAQ pages and interactive contact forms to automate your support. With our GPT-4 integration, the chatbot creatively combines answers from your knowledge base and provides customers with personalized answers. All AI Hub tools are connected to a central knowledge base that learns from each request. Userlike is developed and hosted in Germany, making it a GDPR-compliant software
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ReviewInc
ReviewInc
(12 Ratings)
ReviewInc is a leading provider of Business Reputation Management Services. ReviewInc's growing customer list includes major international chains, brand auto dealers, dental, medical, travel, leisure, property management, retail stores, restaurants, legal services, country clubs, and more. ReviewInc is committed to educating business owners on the power and importance of customer reviews and managing your online reputation.
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Product Details

Platforms Supported
SaaS
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online

Swell Frequently Asked Questions

Q: What kinds of users and organization types does Swell work with?
Q: What languages does Swell support in their product?
Q: What kind of support options does Swell offer?
Q: What other applications or services does Swell integrate with?
Q: What type of training does Swell provide?
Q: Does Swell offer a free trial?
Q: What pricing for support is available for Swell ?

Swell Product Features

Customer Experience

Action Management
Analytics
Dashboard
Feedback Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Trend Analysis
Customer Segmentation
Knowledge Management
Text Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Feedback Collection
Survey Management
Call Reporting
Complaint Monitoring

Reputation Management

Campaign Management
Gamification
Review Generation
Review Monitoring
Social Media Metrics
Social Media Monitoring
Response Management
Sentiment Analysis
White Label

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Swell Additional Categories

Swell Reviews

Write a Review
  • McKay M.
    Business Owner
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: Administrator
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Great tool for communication and gathering reviews!"

    Posted 2020-08-06

    Pros: I love the dashboard and mobile app. The product is super easy to use, and very effective. It was easy to setup and integration with out CRM, and the support team has been great to work with.

    Cons: Nothing to not like about Swell. Every business should use a tool like Swell.

    Overall: Swell has been amazing for our business. We've streamlined our process of collecting reviews and feedback, and and improved the way that we communicate with our customers and website visitors.

    Read More...
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