Audience
Companies in need of a powerful Call Center solution
About Support.com
Technology can make life so much better when it works. But it doesn’t always. That’s why we’re available at a moment’s notice. From PCs and Macs, to iOS and Android, to connected devices like home automation systems, home theaters, wearables, gaming systems, and even drones — we get you set up and keep things running. Go ahead. Enjoy your gadgets.
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Support.com
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Product Details
Platforms Supported
Cloud
Training
Live Online
Support
24/7 Live Support
Online
Support.com Product Features
Call Center
Real-time Chat
Reporting/Analytics
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Customer Service
Live Chat
Performance Metrics
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Live Chat
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Alerts / Escalation
Automated Routing
Community Forums
Known Issue Management
Multiple Brands / Products
ITSM
Asset Tracking
Contract/License Management
Dashboard
Project Management
Release & Deployment Management
Availability Management
Change Management
Configuration Management
Incident Management
Problem Management
Self Service Portal
Remote Support
Live Chat
Real-time Chat
Screen Sharing
Surveys & Feedback
Diagnostic Tools
File Transfer
Remote Control
Session Recording
Session Transfer