SolarWinds Service Desk Integrations

ActiveCampaign helps small teams power big businesses with the must-have platform for intelligent marketing automation. Customers from over 170 countries depend on ActiveCampaign’s mix of pre-built automations and integrations (including Facebook, Google, WordPress, Salesforce, Shopify, and Square) to power personalized marketing, transactional emails, and one-to-one CRM interactions throughout the customer lifecycle. ActiveCampaign holds the highest customer satisfaction rating among Marketing Automation, E-Commerce Personalization, Landing Page Builders, and CRM solutions on G2.com and is one of only a handful of software solutions with over 10,000 positive reviews. ActiveCampaign has also been named the Top Rated Email Marketing Software on TrustRadius. Learn more and start your free trial today

LogMeIn Rescue by GoTo, is an affordable and reliable remote support software. Rescue offers a wealth of features that enables businesses to provide a seamless support experience for their end users and improve the productivity of their support team. Its top features include remote control, remote diagnostics, multi-platform support, device configuration, video support, and integrations and APIs. Help agents and employees get more done. With features like system info, scripting, and unattended access, help desk technicians can identify and solve problems – even on inactive devices – without interrupting employees. Your remote access software should never compromise your safety. Rescue keeps users and your business equally protected with banking-grade 256-bit AES encryption, HIPAA-compliant multi-factor authentication, and more. Plus, with features like permission-based security, SSO, password policies, and IP login restrictions, you can ensure security across the board.

Build exceptional customer experiences with Zendesk. The leading provider of software and solutions for better customer relationships, Zendesk empowers businesses to be more reliable, flexible, and scalable. Its family of products include Support, an integrated customer support solution; Chat, live chat and messaging tool; Talk, call center software; Explore for analytics and reporting; Inbox, shared team inbox; Guide, a knowledge base and self service soltuion; and Connect + Outbound for proactive campaigns.

A remote IT administration and management software lets you remotely control Windows, Mac OS X, and Linux computers so you can quickly support thousands of end users without having to leave your desk. Dameware is a complete remote assistance solution that includes a desktop remote control and the ability to administer Windows tasks remotely from a single, central console. Use remote access to reboot systems, start/stop services and processes, copy/delete files, view and clear event logs, and more. Offers system tools and TCP utilities to remotely troubleshoot computers without having to launch a full remote control session. Manage multiple AD domains, groups, and users. Remotely unlock user accounts, reset passwords, and edit Group Policy.

Salesforce helps sales teams accelerate their performance and achieve their goals. Salesforce is the world's most-used CRM, and so much more. With Salesforce, teams get access to tools that allow them to grow their accounts, find new customers, and close deals—faster and from anywhere. It offers a wealth of features that include contact management, opportunity management, lead management, email integration, reports and dashboards, sales forecasting, files sync and share, and so much more. Spend less time digging around in spreadsheets and more time running your business. No hardware, no software, no hassle. Our simple setup assistant will have you streamlining sales and answering customer questions in just minutes. Give buyers seamless, personalized experiences by connecting data across sales, service, and marketing. See a complete view of the customer — their account, activity history, and connections. Pull in social data for a deeper view of your customers.

Slack is a cloud-based project collaboration and team interaction software solution specially designed to seamlessly facilitate communication across organizations. Featuring powerful tools and services integrated into a single platform, Slack provides private channels to promote interaction within smaller teams, direct channels to help send messages directly to colleagues, and public channels that enables members across organizations to start conversations. Available on Mac, Windows, Android, and iOS apps, Slack offers a plethora of features that include chat, file sharing, collaborative workspace, real-time notifications, two-way audio and video, screen sharing, document imaging, activity tracking and logging, and more.

Dropbox Business is more than just secure file storage—it’s a smart workspace where teams, tools, and content come together. Create, store, and share cloud content from Google Docs, Sheets, and Slides, Microsoft Office files, and Dropbox Paper alongside traditional files in Dropbox. Dropbox Spaces brings your files and cloud content together, so that your PowerPoints can live next to your Google Docs, Trello boards, and whatever tools your team wants to use. Easily access your team’s work from your computer, mobile device, or any web browser. Keep your team’s files and the conversations about them in the same place by connecting tools like Slack and Zoom. Intelligently suggested files and folders keep your team one step ahead by giving everyone the content they need, when they need it. A secure, distributed infrastructure—plus admin tools for control and visibility—keep your company’s data safe on Dropbox.

Wrike’s powerful work management platform enables distributed teams to collaborate in real-time on complex projects. Our versatile, cloud-based software is trusted by top tech companies across the globe, including Siemens and Fitbit. Wrike’s award-winning features include cross-tagging, custom item types, dynamic request forms, and automated workflows. With our 400+ app integrations, you can streamline tasks and keep all your favorite tools in one place. Experience the power of voice commands and smart replies with our Work Intelligence™ software. We also offer pre-built templates designed for specific teams, helping you kick-start your sprint planning, manage Agile projects, assess risks, and adapt to unforeseen changes with ease. Worried about keeping your data secure in the cloud? No problem! Our enterprise-grade security boasts 99.9% uptime, as well as continuous data backup, user authentication, role-based access control, and data encryption. Start your free trial today.

Jira is the only project management tool you need to plan and track work across every team. Jira by Atlassian is the #1 software development tool for teams planning and building great products. Trusted by thousands of teams, Jira offers access to a wide range of tools for planning, tracking, and releasing world-class software, capturing and organizing issues, assigning work, and following team activity. It also integrates with leading developer tools for end-to-end traceability. From short projects, to large cross-functional programs, Jira helps break big ideas down into achievable steps. Organize work, create milestones, map dependencies and more. Link work to goals so everyone can see how their work contributes to company objectives and stay aligned to what’s important. Your next move, suggested by AI. Atlassian Intelligence takes your big ideas and automatically suggests the tasks to help get it done.

Store, share, and access your files from any device. Your first 15 GB of storage are free. With Drive Enterprise, businesses only pay for the storage employees use. It comes with Google Docs, Sheets, and Slides — and works seamlessly with Microsoft Office. Keep photos, stories, designs, drawings, recordings, videos, and more. Your first 15 GB of storage are free with a Google Account. Your files in Drive can be reached from any smartphone, tablet, or computer. So wherever you go, your files follow. You can quickly invite others to view, download, and collaborate on all the files you want–no email attachment needed. Get started with Drive for free.

Connect your apps and automate workflows. Easy automation for busy people. Zapier moves info between your web apps automatically, so you can focus on your most important work. Link your web apps with a few clicks, so they can share data. Pass info between your apps with workflows called Zaps. Build processes faster and get more done—no code required. Discover how Zapier makes automation accessible to everyone. Stick with the tools that work for you. Zapier connects more web apps than anyone, and we add new options every week. We integrate with apps such as Facebook Lead Ads, Slack, Quickbooks, Google Sheets, Google Docs, & many more! Our editor was made for do-it-yourself automation. Set up Zaps without developer help. Use Zapier’s built-in apps to create powerful workflows without using separate services. More than 3 million people rely on Zapier to take care of their tedious tasks.

Combining powerful project management and easily streamlined operations - we’re the only platform built for managing client projects, profitably. Deliver work on time and on budget, eliminate client chaos, and understand profitability in one platform. Teamwork.com's customers track and manage their projects with a suite of integrated solutions such as helpdesk, collaboration, knowledge sharing, and customer relationship management add-ons, enabling Teamwork.com to be the 'one-stop shop' solution for business owners. Teamwork.com is trusted by over 20,000 companies worldwide with a global team of over 350 employees, making project management more straightforward, more efficient, and more impactful with our project planning software, integrated with all the tools you already use.

Get more done with Gmail. Now more secure, smarter and easier to use—helping you save time and do more with your inbox. See what’s new at a glance, and decide what you want to read and respond to. Get nudges that remind you to follow up and respond to messages, so that nothing slips through the cracks. View attachments, RSVP to events, snooze messages and more without opening any emails. Gmail blocks 99.9% of dangerous emails before they reach you. If we think something seems phish-y, you’ll get a warning.

G Suite just got better — introducing Google Workspace (formerly G Suite). Everything you need to get anything done, now in one place. An integrated workspace that’s simple to use, Google Workspace lets you spend less time managing your work and more time actually doing it. Address what’s important and let Google handle the rest with best-in-class AI and search technology that helps you work smarter. Work from anywhere, on any device – even offline – with tools to help you integrate, customize, and extend Google Workspace to meet your team’s unique needs. Similar to G Suite, all Google Workspace plans provide a custom email for your business and includes collaboration tools like Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, Sites, and more. We have a variety of plans that are designed to meet your unique business needs. Discover which plan best fits your business needs on our plans and pricing page.

One platform, infinite ways to connect to your employees and customers. Build auth into any app. Create secure, delightful experiences quickly by offloading customer identity management to Okta. Get security, scalability, reliability, and flexibility by combining Okta’s Customer Identity products to build the stack you need. Protect and enable your employees, contractors, and partners. Secure your employees—wherever they are—with Okta’s workforce identity solutions. Get the tools to secure and automate cloud journeys, with full support for hybrid environments along the way. Companies around the world trust Okta with their workforce identity.

Replace your patchwork of cloud applications, legacy tools, and paper-based processes with one operating system for your entire business. Zoho One gives you one integrated system to transform your business' disparate activities into a more connected and agile organization. Increase productivity across your business, deliver better customer experiences, and much more. Collect leads in one place, close deals quickly, create quotes and invoices, sign contracts digitally, get paid, and track every key metric along the way. Close deals, manage contracts and projects, track and bill for time and expenses, and keep on schedule and on budget. Centralize all your customer data, create segments, send targeted campaigns and surveys at the right time, and track performance with executive dashboards.

Cyfe is a business intelligence platform that helps businesses of all sizes with KPI monitoring, search engine optimization, scheduling, social media marketing, custom reports, data export & archiving and more. Find the perfect online dashboard template, connect your data, and start monitoring your KPIs. Modify the template to meet your business needs. From zero to data in under 5 minutes, get started quickly with a free plan or one of our free 14-day trials. Create dashboards to visualize data for your individual departments, the C-suite or all of your clients. Everything from analytics, to sales, social, and online reviews. Pull data from popular services like Google and Salesforce with over 100 integrations and 250+ metrics included out of the box. Get set up in minutes by configuring pre-populated widgets including Google Analytics, Facebook Pages, Facebook Ads, Grade.us, SERPs, Moz, Twitter, Mailchimp, and Instagram.

Help Desk Migration is a unique software that allows companies from all over the world to move their data between help desk platforms using a secure and reliable data import tool. While operating Migration Wizard, customers can migrate a big range of entities without special codes and scripts. The tool allows customers to preserve relations between tickets and other entities. The tool makes the migration process automatic, so the users don’t spend hours transferring data manually. Migration Wizard has a user-friendly interface so the process of ticket field mapping runs with no obstacles. Migration Wizard is very careful about security, that’s why the tool has secure facilities for hosting data centers to prevent physical attacks. Moreover, Help Desk Migration offers their clients to run the trial migration. In addition, Help Desk Migration provides the customers with online support. Help Desk Migration supports many help desk systems.

Secure critical company information and empower employees with OneLogin, a trusted identity and access management (IAM) solution for the modern enterprise. Designed to strengthen enterprise security while simplifying business logins, OneLogin is an excellent solution for companies looking to enforce security policies with ease. OneLogin includes top-rated features such as single sign-on (SS), unified directory, user provisioning, adaptive authentication, mobile identitiy, compliance reporting, and more.

StarfishETL is an Integration Platform as a Service (iPaaS), and although “integration” is in the name, it’s capable of much more. An iPaaS lives in the cloud and can integrate different systems by using their APIs. This makes it adaptable beyond integration for migration, data governance, and data cleansing. Unlike traditional integration apps, StarfishETL provides low-code mapping and powerful scripting tools to manage, personalize, and manipulate data at scale. Features: - Drag and drop mapping - AI-powered connections - Purpose built integrations - Extensibility through scripting - Secure on-premises connections - Scalable data capacity

Workativ Assistant is a 4-in-1 support automation platform that helps you build generative AI chatbots, create and integrate multi-step app workflows with bots, connect and build your own Chat GPT for your knowledge source, and provide AI-powered live chat support. Features Conversational AI platform: Our no-code conversational AI + LLM platform helps you build simple to enterprise-level chatbots with highly customized AI experiences at scale. Our easy-to-use, no-code chatbot studio helps you build and manage simple to complex conversations with rich experience, generate contextual answers from a knowledge base, integrate both cloud and on-prem apps, and personalize bots in minutes on Slack, MS Teams, Websites, etc. App Workflow Automation: Workativ Assistant has an easy-to-use, no-code app workflow builder that helps you build simple to complex multi-step app-based workflows for chatbots in minutes. Connect chatbots with apps and set workflows with advanced condition

Business project management software. See all project information at a glance with Jira Work Management (formerly Jira Core). Manage your projects and keep your team organized. Managing projects and tasks in Jira Work Management starts with a workflow. Workflows define your process and enable your team to track tasks. Jira Work Management Cloud instances also have boards that allow you to visualize your workflows and drag and drop tasks from to-do to done. Currently available in cloud offering only. Task management is easier with statuses, comments, and attachments in one place. Everyone knows a project's details at a glance without having to email or set up a meeting. Plus, with notifications you'll know when your attention is needed. How many tasks are still in progress? Which team member has too much on their plate? Using Jira Work Management, you can follow the status of your team's projects in different ways: with a quick overview, customized dashboards, and more.

NPS Software designed for your business. Send a single question Net Promoter Score® survey and start collecting, analyzing and acting on the received customer feedback. Our automated survey platform will help you acquire higher response rates, actionable customer feedback and maximum business growth. Run multiple campaigns to survey different audience segments based on pre-defined schedules or events triggered in another app. Combine email and in-app templates to reach your customers on the channels they're most likely to engage with your surveys. Customize the survey templates’ styling and language, and personalize the follow-up question based on the provided feedback. Ensure a greater response rate by using your domain, A/B testing subject lines and having your audience checked for deliverability. View all the surveys that were sent to your audience and keep track of the ones scheduled for delivery. Easily automate various processes and create custom scenarios by using workflows.

ZIF for IT Operations. Shift from Reactive to Proactive IT Operations and Enable Frictionless IT.Features Single Pane of Command. Aggregates data from different monitoring tools and devices with 100+ plugins. Actionable insights on events. Reduces noise in the infrastructure through insightful event correlation and reduced false alarms. Identify Root Cause. Detects issues in the infrastructure faster with infrastructure and application heat maps. Predictive Analytics. Forecasts issues before they cause impacts using supervised and unsupervised machine learning algorithms. Notification & Reporting. Logs incident in the ITSM tool and notifies the right people through the Virtual Supervisor. Automate Tasks. Triggers and automates repeat tasks and complex workflows. Benefits. 360o visibility of enterprise. Operational efficiency through noise nullification, driving faster Mean-Time-To-Repair. Proactive identification of risks based on patterns with no dependency on a CMDB

Never compromise security for convenience, choose both. Grow your team seamlessly by automating identity management for your web, mobile and legacy apps. Take efficiency to another level by integrating day-to-day applications with our identity management platform and enable employees, contractors and customers to work together seamlessly. Take advantage of pre-built integrations, Single Sign-On and one-click user provisioning and allow your team to conveniently sign in to any application passwordless with multi-factor authentication. Your workforce deserves easy access to your applications — whether they are cloud-based, custom-built or even integrated on-premise. High standards in identity management should not be limited to Fortune 500s — gain access to best-in-class security and accessibility features that protect your business, boost your efficiency and save valuable time. Whenever an employee tries to access a cloud app his login is now compliant with our access policies.

Good security is necessary, but it doesn't need to be slow or painful, faster access unlocks more revenue. Give on-demand access that’s faster and easier, without frustrating your team. Users request access to apps, managers approve or deny them from Slack, and it's all auditable. End the process of manually cat herding approvals. Every time access is granted, it's a potential security risk. Indent helps teams scale security and least privilege by shifting users to temporary access without slowing down. Automate spreadsheet-based workflows needed for SOC 2, SOX, ISO, and HITRUST with controls and policies baked directly into access request workflows. Only provide access when it's needed instead of issuing permanent access, reducing your license footprint. Indent delivers cost savings without adding friction for end users. When you’re leading a fast-growing company toward success, your team needs to take big risks to deliver big returns.

Our cloud-based POS takes complex technology out of the store and puts it where it's safe, secure, and most effective. We provide forward-thinking technology that simplifies the retail world and improves the customer's shopping experience. A powerful platform that revolutionizes the way retailers conduct their business. We utilize iOS devices and web-based cloud computing. Perform extensive store operations exclusively on Apple’s sleek, cutting edge iPad device. The core of our commerce platform, Teamwork POS was engineered to join together the robust features of an enterprise POS system with the flexibility and chic look of a mobile device. With no servers or bulky appliances, we still offer a robust platform with an array of features and custom fields. Included in our POS, are several retail applications such as Time Card, Stock Count, and Shipments.

Streamline your IT Risk Assessments with Isora GRC. Leverage a lightweight, yet powerful surveying solution for conducting IT Risk Assessments. Launch self-assessment questionnaires for departments, people, facilities, devices, and applications. Leverage our library of preloaded questionnaires like NIST, HIPAA, GLBA, and more. Build or upload your custom questionnaires. Change question weights, allow partial credit, gate conditional questions, and add other question logic to simplify your questionnaires. Automatically rollup and score collected quantitative and qualitative survey data. Gain access to dynamic risk reports. Use the risk map to identify the highest-risk units or the trend graph to track risk scores year-over-year. Easily export the raw data to data analytics tools like Microsoft PowerBI using the RESTful API.

Self-hosted software for on-prem and hybrid IT environments, with flexible licensing for distributed teams. SolarWinds Hybrid Cloud Observability is designed to help organizations ensure availability and reduce remediation time across on-premises and hybrid cloud environments by increasing visibility, intelligence, and productivity. Transform disconnected data into focused, actionable insights across complex hybrid environments and reduce the number of tools you need for hybrid IT visibility. Quiet alert noise to pinpoint the source of problems faster with anomaly-based alerting powered by our cloud-based AIOps service enhanced with machine learning. Unlock visibility across on-prem and hybrid environments to preemptively detect and address issues with flexible, agent-based, agentless, and API-sourced metrics. Simplified licensing, enterprise-scale with included polling engines, and the flexibility to allocate nodes across instances with a single license.

Hornbill Platform: Automate and digitize your organizations' workflows with a series of fully integrated, intuitive applications for your enterprise. Digital technology significantly improves the economics of any business, and that's driving Digital Transformation; something that is on every organization's strategic roadmap. Hornbill's platform and solutions enable you to achieve this goal. Each solution is designed to support your unique business functions, but delivered on a unified technology platform, with a shared data model and full integration between them. Business users can easily automate workflows both within and across departments, with a no-code environment meaning no expensive consultancy or technical projects required to start realizing value. At the heart of any digital transformation agenda is a flexible workflow automation capability. Express complex business workflows graphically, no code, no specialist technical expertise.

Blink is an ROI force multiplier for security teams and business leaders looking to quickly and easily secure a wide variety of use cases. Get full visibility and coverage of alerts across your organization and security stack. Utilize automated flows to reduce noise and false positives in alerts. Scan for attacks and proactively identify insider threats and vulnerabilities. Create automated workflows that add relevant context, streamline communications, and reduce MTTR. Take action on alerts and improve your cloud security posture with no-code automation and generative AI. Shift-left access requests, streamline approvals flows, and unblock developers while keeping your applications secure. Continuously monitor your application for SOC2, ISO, GDPR, or other compliance checks and enforce controls.