Audience

Construction managers and field engineers seeking a tool to collaborate, manage issues, assign workflows, and schedule maintenance

About SnapSupport

Resolve issues faster with real-time visual support for field teams and customers. Empower your field teams and equipment users with visual issue reporting, smart recommendations, chat, AR-enabled live video, checklists/instructions, and knowledgebase. We at SnapSupport are busy helping tech businesses every day. See what some of our partners and clients have to say about the experience. Be the next to enjoy the benefits of SnapSupport. Take your field support and customer support to the next level. Help your field engineers fix issues the first time and avoid multiple trips. Assist them remotely in real-time when they need help. Automate and streamlines the inspection reporting process. Define checklists and use our mobile or RealWear HMT-1 app for fast inspections. Speed up your equipment maintenance activities with configurable checklists and real-time visual support. Increase customer satisfaction with a mobile app to enable powerful self-support and real-time visual support.

Integrations

Ratings/Reviews

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ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
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Company Information

SnapSupport
Founded: 2017
United States
snapsupport.io

Videos and Screen Captures

SnapSupport Screenshot 1
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Product Details

Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
Videos
Support
24/7 Live Support
Online

SnapSupport Frequently Asked Questions

Q: What kinds of users and organization types does SnapSupport work with?
Q: What languages does SnapSupport support in their product?
Q: What kind of support options does SnapSupport offer?
Q: Does SnapSupport have a mobile app?
Q: What type of training does SnapSupport provide?

SnapSupport Product Features

Equipment Maintenance

Dispatch Management Supported
Maintenance Scheduling Supported
Work Order Management Supported
Customer Database Not Supported
Equipment Tracking Not Supported
Inventory Control Not Supported
Job Management Not Supported
Warranty Tracking Not Supported

Field Service Management

Dispatch Management Supported
Mobile Access Supported
Scheduling Supported
Work Order Management Supported
Billing & Invoicing Not Supported
Contact Database Not Supported
Contract Management Not Supported
Customer Database Not Supported
Electronic Signature Not Supported
Inventory Management Not Supported
Payment Collection in the Field Not Supported
Quotes / Estimates Not Supported
Routing Not Supported
Service History Tracking Not Supported
Time Clock Not Supported

Remote Support

Live Chat Not Supported
Diagnostic Tools Not Supported
File Transfer Not Supported
Remote Control Not Supported
Session Recording Not Supported
Session Transfer Not Supported
Screen Sharing Not Supported
Surveys & Feedback Not Supported
Real-time Chat Not Supported

Tradesman Job Management

For Builders Not Supported
For Electricians Not Supported
For HVAC Not Supported
For Plumbers Not Supported
For Roofers Not Supported
For Field Service Businesses Not Supported
Quoting Not Supported
Scheduling Not Supported
Job Tracking Not Supported
Invoicing Not Supported
Reporting Not Supported
Dispatch Management Not Supported
Payments Not Supported
Customer Database Not Supported
Contract Management Not Supported
Time Tracking Not Supported