Audience

- IT Service Providers (MSPs) , Technology companies with customer service teams - Companies using helpdesks such as Zendesk, Freshdesk, Intercom, Salesforce, HubSpot, ConnectWise or Autotask

About Simplesat

Simplesat is the fun and easy way to collect CSAT (Customer Satisfaction), CES (Customer Effort Score), and NPS (Net Promoter Score) feedback. Collect customer satisfaction directly through ConnectWise, Zendesk, Autotask, Salesforce, Intercom, Freshdesk, HubSpot, or any other helpdesk. You can also add and send the customer survey on your email signature, or send it directly from Simplesat. All your feedback ends up in one place - making it easy to analyze and take action!

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Pricing

Starting Price:
$99/month
Pricing Details:
All inclusive pricing - Unlimited customers, users, and surveys.
Free Trial:
Free Trial available.

Integrations

API:
Yes, Simplesat offers API access
See Integrations

Ratings/Reviews - 2 User Reviews

Overall 4.5 / 5
ease 4.0 / 5
features 4.5 / 5
design 4.5 / 5
support 4.5 / 5
More Reviews Write a Review

Company Information

Pronto Holdings
Founded: 2016
United States
www.simplesat.io

Videos and Screen Captures

Play Video Simplesat Screenshot 1 Simplesat Screenshot 2 Simplesat Screenshot 3
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Support
Phone Support
Online

Simplesat Frequently Asked Questions

Q: What kinds of users and organization types does Simplesat work with?
Q: What languages does Simplesat support in their product?
Q: What kind of support options does Simplesat offer?
Q: What other applications or services does Simplesat integrate with?
Q: Does Simplesat have an API?
Q: What type of training does Simplesat provide?
Q: Does Simplesat offer a free trial?
Q: How much does Simplesat cost?
Q: What pricing for support is available for Simplesat?
Q: What pricing for training is available for Simplesat?

Simplesat Product Features

Customer Feedback

Surveys
Behavior Analytics
Website Feedback
Net Promoter Score (NPS)
Bug Reports
Screenshot / Screen Capture
Visual Feedback Tools
Live Chat
Alerts / Notifications
Video Feedback
Community Feedback Tools
Voice of the Customer (VoC)
User Testing Tools
Negative Feedback Management

Customer Satisfaction

Analytics
Feedback Collection
Survey Management
360 Degree Feedback
Call Reporting
Complaint Monitoring

NPS

Survey

Data Analysis Tools
Email Marketing
Mobile Survey
Custom Survey URLs
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Simplesat Verified User Reviews

Write a Review
  • Ann M.
    Company Admin
    Used the software for: 2+ Years
    Frequency of Use: Weekly
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "My Experience With Simplesat"

    Posted 2021-04-20

    Pros: I like many things about Simplesat. First, this product is seamless to deploy and use.
    It comes with great features that makes researching and collecting feedback seamless.
    With the provision of templates, launching a survey as well as understanding how to manage the tool becomes easy.

    Cons: With Simplesat, I have had no issues and it works perfectly. All the features are in place and works seamlessly

    Overall: I have interacted with Simplesat for a long time and I can say it has been a nice ride. It makes surveying, collecting online dat and feedback easy. It is seamless to use and understand which adds to the positive user experience.

    Read More...
    Reply from Simplesat
    Posted 2022-03-16
    Hey, Ann! I know it's a little late but thank you so much for this feedback! It's been a pleasure to serve you so far. If you have any questions or ideas on how Simplesat could be more valuable to you, please don't hesitate to let us know. We'd love to hear them!
  • Tirus M.
    ICT Director
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "My Experience With Simplesat"

    Posted 2021-04-19

    Pros: I like that Simplesat is easy to deploy and that the many features does not translate to high cost.
    Using Simplesat is easy and thanks to the many templates, creating and managing surveys is seamless.
    The tool makes analysis of data easy as well.

    Cons: I have had no bad experiences with Simplesat. It works perfectly and no issues whatsoever. At least I haven't experienced them.

    Overall: I have been using Simplesat and I have had a great experience with the software. It makes carrying out surveys seamless and collecting data and feedback.

    Read More...
    Reply from Simplesat
    Posted 2022-03-16
    Hi, Tirus! They say it's better late than never, right? Thank you for your feedback and we are glad that you only have great experiences in using our products. I hope you continue supporting us and let us know if you have any questions, feel free to send us any feature ideas and suggestions. Thanks again!
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