Audience

Anyone looking for an Auto Repair Shop workflow management solution

About Shopmonkey

Hear from real shop owners who made the switch to the leading repair shop management software. Communicate with customers right within our shop management software to send estimates, updates, and answer questions. Offer your repair shop customers more flexibility, send confirmations and automated appointment reminders. No matter what type of shop you run, Shopmonkey can help you manage your business. Our shop management system offers an all-in-one solution made for your industry. No starting from scratch. We’ll move your customer data, invoices, and more over to Shopmonkey. Tailor the workflow to fit your needs with modifiable milestones, add notes, or use Tags to mark VIPs, pick up times, and more so everyone’s on the same page.

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Pricing

Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 2.0 / 5
ease 4.0 / 5
features 2.0 / 5
design 3.0 / 5
support 1.0 / 5
More Reviews Write a Review

Company Information

Shopmonkey
Founded: 2016
United States
www.shopmonkey.io

Videos and Screen Captures

Play Video Shopmonkey Screenshot 1 Shopmonkey Screenshot 2
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Support
Phone Support
Online

Shopmonkey Frequently Asked Questions

Q: What kinds of users and organization types does Shopmonkey work with?
Q: What languages does Shopmonkey support in their product?
Q: What kind of support options does Shopmonkey offer?
Q: What other applications or services does Shopmonkey integrate with?
Q: What type of training does Shopmonkey provide?
Q: Does Shopmonkey offer a free trial?

Shopmonkey Product Features

Auto Repair

Billing & Invoicing
CRM
Inventory Management
Labor Rates
Maintenance Scheduling
VIN Lookup
Work Order Management
Digital Vehicle Inspections (DVI)
Parts Management
Quotes / Estimates
Service History
Vehicle Tracking

Shopmonkey Additional Categories

Shopmonkey Verified User Reviews

Write a Review
  • Laura B.
    Operations Manager
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: Administrator, Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Shopmonkey-Update to 2.0 Disaster"

    Posted 2025-01-13

    Pros: Web based, easy to navigate even for those not familiar with computers (mechanics found it easy to use).

    Cons: We signed on and in just a few months, Shopmonkey upgraded to their 2.0 version. It was a disaster. On 9/26 we were informed that after 9/30, we were no longer able to sync QBs with Shopmonkey. Support was pathetic. We are now creating double entries until we iron out our issue. May move to Fullybay for the extra cost as this is totally inefficient and all Shopmonkey said was "We are sorry." They provide NO training. They have short videos to watch but they do not address the nuances of each shop and questions need to be submitted to support online or by phone and it can take several days before you get an answer. Sales rep dropped us after we signed on. Very disappointed.

    Overall: Product has potential but there is no live support/training to help onboard new users. There are a lot of issues to be ironed out on the new 2.0 version of Shopmonkey. They seem like they are trying to fix issues but they are not up to par as of yet.

    Read More...
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