Audience

Businesses searching for a solution to improve their services and accounting operations

About Shadow CMS

Shadow CMS Enterprise call accounting can pinpoint bottlenecks, highlight suspicious activity, reconcile billing invoices, help formulate migration strategies and control telecom spend. Many organizations struggle with workforce management and productivity. Shadow All-In-One provides hundreds of real time and historical reports/dashboards which highlight service levels, call volume, departmental activity and call center metrics. Shadow can consolidate communication metrics from multiple IP/PBX/communication servers and collaboration applications in historical reports that can be studied for patterns, trends, KPIs and workforce management. The activity is diced and presented in custom dashboards, reports or trigger-specific actionable events. Shadow offers various modules that present tailored dashboards and metrics in real time environments such as call centers, health care and mission critical centers. Information can be presented on a desktop, wallboard or delivered to team.

Pricing

Starting Price:
$1000 one-time payment

Integrations

No integrations listed.

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Resource Software International
Founded: 1990
Canada
www.telecost.com/rsi-products.php#SHADOWCMS

Videos and Screen Captures

Shadow CMS Screenshot 1
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Product Details

Platforms Supported
SaaS
Training
Documentation
Support
Phone Support
24/7 Live Support
Online

Shadow CMS Frequently Asked Questions

Q: What kinds of users and organization types does Shadow CMS work with?
Q: What languages does Shadow CMS support in their product?
Q: What kind of support options does Shadow CMS offer?
Q: What type of training does Shadow CMS provide?
Q: How much does Shadow CMS cost?

Shadow CMS Product Features

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
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