Audience

Companies searching for an enterprise grade service desk request management software

About ServicePRO

Automate your service desk with ServicePRO! Whether you want to auto-route incoming emails, escalate requests, monitor service level agreements, or send custom status notifications to stakeholders, you can use ServicePRO’s robust rule engine to do it all with an intuitive rule designer interface. Manage requests assigned to you and your team easily from one place. Easily create and manage service requests to effectively service your customers. Set alerts and notifications to keep your support reps and customers updated in real-time. Quickly and efficiently log new requests for common issues. Choose from multiple project templates to manage multi-task activities and automate standard processes. Capture additional data to quickly resolve issues, lower resolution times and enhance reporting. An alert is an automated notification indicating that a predefined event has occurred, and some action is needed.

Pricing

Free Trial:
Free Trial available.

Integrations

Ratings/Reviews

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Company Information

Help Desk Technology International
www.servicepro.solutions

Videos and Screen Captures

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Product Details

Platforms Supported
SaaS
Training
Documentation
Webinars
Live Online
In Person
Support
Online
Phone Support

ServicePRO Frequently Asked Questions

Q: What kinds of users and organization types does ServicePRO work with?
Q: What languages does ServicePRO support in their product?
Q: What kind of support options does ServicePRO offer?
Q: What type of training does ServicePRO provide?
Q: Does ServicePRO offer a free trial?

ServicePRO Product Features

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Community Forums