Resurg ClearView

Each of the tools used in a contact center provide a very specific reading about the health of your operation; each reading prompting a distinct course of action. ClearView is the single source of truth for all these disparate readings, allowing you to spend less time generating reports and more time generating results. You know when you’re driving to work, talking on the phone and eating a breakfast burrito at the same time? You inevitably start to drift off the road, and real-time feedback from the “rumble strips” provokes an adjustment in behavior. ClearView provides that virtual rumble strip to your employees, alerting them of unproductive behavior to keep teams on track. Traditionally, reports are only sent to management teams and then cascaded to agents somewhat infrequently as an afterthought. Today’s call center agent isn’t just capable of reading reports but thrives on it. With ClearView, agents are always up to speed on performance so you can focus on the wildly important.

ClearView Blood Bank is a premium solution that enables users to rapidly search, retrieve, and view blood data that has been archived in a discrete tabular format. The ClearView Blood Bank module helps maintain and monitor the blood deposits for clients by facility system(s) by making available details including blood types, product codes, patient details, and much more. Works seamlessly with the ClearView base and integrates with audit features and user authentication. Retains blood bank data in accordance with legal requirements. Allows clients to customize data columns to show/hide information that is important to them. Enables rapid data retrieval utilizing advanced search capabilities. Sort data by columns, paginate through the data, and filter on a particular record. Search for patient details by name, DOB, MRN, blood type, etc. Locate and view product information by facility, unit number, product code, expiration, etc.