ResortSuite CONCIERGE Alternatives

HotelFriend is a cloud-based hotel management software. It covers the organization of work, direct room & service sales, simplifies the processes of serving guests, making their stay at the hotel even more comfortable. It gives an ability to manage the sales online from any device in any part of the world, analyze guest behavior and increase the income. HotelFriend was founded in 2016 to help hotels improve guest satisfaction and digital presence. With a portfolio spanning R&D, IT consulting, staff training, and other key areas, we've assisted over 700+ clients worldwide. As a rapidly growing tech company, we’ve already helped many hotels, restaurants, stadiums, cruise ships, and wellness facilities improve their revenue stream. We make sure that you are 100% in compliance with the latest regulations, including GoBD, TSE, GDPR, and DSFinVK. Start your journey with a trusted team of innovators who are here to put you at the center of what you do.

Know your guests' preferences. Make data-driven decisions. Propel your hotel into unprecedented levels of excellence. Enhance your business with Triparound X. Triparound X enables hotels to efficiently promote and manage onsite and offsite ancillary services and experiences. With Triparound X hotels and their front-desk/concierge staff can view real-time availability and instantly book experiences, such as tours, rentals, spa treatments, transfers, and more, both inside and outside the hotel. Use Triparound X to increase your revenue and capture valuable information about sales and trends that will help you drive customer engagement and satisfaction. Enthuse your guests. Create memorable experiences for your guests at the click of a button. Sailing trips in pristine waters, daily tours in picturesque villages, hiking excursions in sublime landscapes and stargazing at magical starry night skies. Complete the mesmerizing experiences. Book Now.

Every second matters at the Concierge Desk. Guests need information quickly and too many steps can slow down guest services. The Concierge Suite offers intuitive Concierge task log with an advanced workflow to help you keep up with your guests. Concierge are extreme multi-taskers. Being able to sort your task log customized to your preferences helps you be more productive. We help you get your tasks done in fewer clicks. Create custom directions and printables, save your popular routes. Find local businesses, view maps and get directions. Share these with your guest on the spot to get them where they need to go. Send text messages in a trackable texting feature inside the system. Communicate with your guests and see historical message history to stay in the loop. Save paper with a print-on-demand document library with e-send for custom itineraries and confirmations. Keep your team on brand and up-to-date with fresh custom confirmation layouts and itineraries.

Triple your customer service response speeds with our chat-based concierge, which automatically reroutes requests and reservations for immediate fulfillment, leaving your guest support team free to attend to complex requests. Build relationships with your guests before, during, and after their stays with personalized conversations across multiple channels. Maintain full oversight of all areas of your property, enabling easy access and management of macro and microsystems from one place. We help your team adapt quickly to the new system, with informative onboarding walkthroughs and tutorials offered online or on-site where requested, and the provision of detailed hospitality SOP guides that are easy to follow.

An intelligent guest CRM which uses SMS texting for recommendations, itineraries and everyday requests. TripSee Concierge provides personalized attention to each guest, creating a better, more substantial relationship with them and improving guest re-bookings in the future. If hoteliers can create a unique experience for the guests during their initial stay, they'll be more likely to return the next time they need a hotel, even if a brand is offering a better price or a more desirable location. With the help of TripSee Concierge, your guest can have a one-of-a-kind experience including personalized recommendations and fully planned day trips customized to each guest’s preferences. All the guest information in a normal CRM plus a few extras include name, email, phone, tags, notes, and stay informed. Track and manage guests, anticipate their needs, and build a unique profile for each guest.

GuestService is a standalone product for the end-to-end guest engagement. You can take new orders and manage guest requests through the guest service online portals. With real-time, multi-language and multi-platform, you can serve your guests in all areas of the web, mobile, kiosk and lobby. Satisfy your customers, increase customer loyalty, increase your revenues with a single product. GuestService ensures that the best service is always given to your guests.They send their requests, orders, and follow their status without a language barrier and contactless by the mobile. Your guest knows your hotels, your services and nearby places and takes advantage of the digital concierge service. No additional setup cost. Choose your package and instantly start using it instantly. If you require support during the setup phase, our online chat team is always with you.

EZStay™ is a contactless guest management system for the Hospitality industry. With a powerful admin console bundled with a guest-app for hotels you can digitize the entire journey of services such as concierge, housekeeping, room service, table reservation, in-house shopping, spa, salon and other upsell opportunities, giving hoteliers the ultimate technology solution to deliver the best guest experience at every step of their stay! Your can now personalize EZStay™ with your own brand and customize terms and conditions and invoices digitally, for sustainable hospitality. What’s more, with EZStay™ you can slice and dice data as you wish with intelligent analytics on key performance indicators such as ADR, RevPAR, Occupancy Rate and other metrics for Revenue Assurance. You can also drill down KPIs by property, clusters, country, region and based on what is important to you – thanks to the powerful AI engine at the core.

Give your guests and employees more time with the help of mobile tools, digital concierge, excellent information flow and much more. protel VOYAGER is an award-winning app that offers you a simple option to publish an app with your own branding, powered by protel PMS. Our vision is to deliver the technology ecosystem for the global hotel industry. More time for guests and employees through mobile tools, digital concierge, excellent communication and more. View and change personal profile information. Add your own preferences and special requests. Check-in and mobile keys for room admission. View invoice and check out. Book additional services such as room service. Make requests for housekeeping or room maintenance. View hotel information and specials. Enjoy all the content that the hotel provides. A modern PMS is the heart of every hotel business. Choose a PMS that seamlessly connects to the best technology in the hotel industry.

Easy check-in and check-out from interactive Tape Chart. Manage bookings, flexible folio control, automated and customized letters. Full range of back-office reports including Occupancy, Bookings, Revenue, Batch and many more. MyCard© PCI Compliant | EMV Payment Gateway – Latest POS Hardware. Automatic Authorizations. Swipe/Tap/Dip with ethernet and wireless devices. Use un-attended in a Kiosk for total property automation. Design your own Booking Engine using industry APIs. Use our Concierge & Request System with APIs and Webhooks for staff and guest communication. From pre-arrival to in-house Guests, APIs make your property run as creatively as you. Seamless two-way integration to all GDS and major OTAs, including multiple rates, availability, and bookings.

The only platform combining messaging with concierge, enabling contactless communication and trip planning to deliver exceptional customer experiences. Proactively engage with guests in their channel or app of choice including WhatsApp, WeChat, FB Messenger, LINE, SMS, in your hotel’s app, web and more. Seamlessly manage conversations within your hotel and allow your guest to communicate in over 100 languages. Enabling the richest messaging experience within your own app at every stage of your guest's journey from pre-arrival to post-stay. Allow guests to experience a truly contactless guest experience, including contactless check in & check out, digital mobile key, guest folio, recommendations, request handling and real-time, personalised digital itineraries.

Guests can check in before they get to your property–saving your staff and your guests time. Let your guests enjoy their vacation right away while leaving your staff the efficient time to focus on providing an outstanding hospitality experience. Duve learns about your guests before arrival through guest information and OTA data. The information collected increases revenue by offering tailored upsells like customized upgrades, services, experiences, and more. Give your guests everything they need for a perfect stay. Duves guest app provides guests with information before they arrive, during their stay, and even after their stay. Never leave guests in the dark, provide things like how to get to your hotel, online check-in, digital keys, what amenities are on site, wifi passwords, popular restaurants, local sites, online check-out, and more.

In this digital world, guests can now use their own devices to access your property's compendium details and services, anywhere they go during their stay. You can benefit from our interactive digital solution, with reduced overheads, increased opportunities for revenue generation and improving guest satisfaction. Imagine a world where your guests can access your property and local area details, anywhere, in their preferred language. A world where guests can also communicate with your property's reception staff in their own language. Our Hinfo digital hotel compendium allows you to update details in minutes, for all of your guests.

Concierge Organizer is able to establish links with other hotel softwares or other suppliers softwares. These interactions are secured and do not result in any data loss. A section for recurring tasks assigned to a person/group of people. The checklist is generated daily. Multiple checklists can be set up. A dedicated events section allows the Concierge, with one click, to suggest temporary events on confirmations sent to the Guests. Dedicated sections to track incoming or outgoing items. Several services linked together. If a service is modified/cancelled, you do not miss out on anything. With one click, you can easily generate reports. You strengthen your supervision and control over every information recorded in Concierge Organizer. A smart and powerful system of ready to use templates, relevant with your hotel communication and with your activity.

How can our Smart Hotel App help? Digitize the Guest Journey, Engage with Guests, Streamline Operations and Optimize your Restaurant Ordering! Our platform allows you to offer in one single app, a series of tools that allow guests to check-in and check-out online, access their room with a digital key, make in-room service requests, chat with staff through a ChatBot, have access to a tailor-made City Guide with GPS-guided routes and useful information such as weather, news, and flights, thus providing your guests a fully integrated experience. Offer guests the ability to accelerate the check-in by submitting before arrival their personal preferences, marketing consents, passport, and digital signature to meet local regulations. Allows Credit Card online payment including pre-authorization with tokenization. All the data is automatically updated in the PMS.

Hottel.io is a 5 star entertainment & engagement system for all hospitality operators who want to welcome their guests with an interactive two-way system providing exceptional services. It is a cloud based In room TV system for for content providers, content distributors, system integrators, hospitality and Hospitals, ISP and more.

Orana is one of the best SaaS services providers for Hotels, Motels, Resorts, and Boutique Hotels. We provide you with the best Hotel compendium app i.e. nothing but just a digital Guest welcome book that helps your visitors a lot and enhances their experience with you and your hospitality. This digital welcome book is an absolute alternative to the old printed compendiums. It helps visitors by providing all the necessary data about your hotels, nearby places, food, etc. on their own mobile phones. This Digital hotel compendium has its own benefits like - You can access it anywhere, attractive user interface, fully contactless solution, unlimited information updates, individual access for each and every customer, environment friendly, guest messaging, Multiple languages at the same time, notifications, getting directions, dialing contact numbers, and viewing web pages, cost competitive than the printed ones, user analytics, best ROI (Return on Investment) and many more all just at one.

Viqal's Virtual Concierge for hotels automates guest communication from pre-arrival to post-departure. Utilizing AI for natural conversations, Whatsapp as a guest communication channel and integrated with a hotel tech stack, it automates standard guest inquiries and can add extra revenue per booking through automated upselling. Integrating Viqal with your existing tech stack augments your capabilities with a focused approach to guest communication through WhatsApp, the leading messaging platform.

Single system built for today’s business, with CRM, plus PMS, plus invoicing. Personalize each and every stay before the guest arrives. Communicate the way your guests prefer, text, email or voice (Amazon Alexa). The first interaction your guest have with your hotel is the standard confirmation email and then a post stay survey, neither one providing an interactive channel for your guests to communicate with your hotel. Automated streamline communication starts from before your guests arrival to post checkout, without your staff lifting a finger. You can give them the option to make any pre-arrival requests, alert them when their room is ready, ask them how their stay is once they have checked into their room and thank them for staying after they have checked out. Encouraging guests to share positive feedback produces minimal results, as well as making it even harder to build a social media audience.

AIPEX provides AI guest engagement for hotels and vacation rentals, both through in-property devices as well as guest's mobile phones. AIPEX allows hosts to automate guest interactions while at the same time raising the bar on the guest’s experience. Our in-property solution is the most advanced technology in use today at hotels and vacation rental properties, using a combination of voice and a touchscreen interface to connect with guests. Hosts can reduce time spent, optimize turnovers, generate incremental revenue, drive occupancy and delight customers. Using the AIPEX portal, hosts can tell the voice assistant exactly what to say in response to a guest's questions. In addition, custom proactive messages and images are displayed, engaging people in a common area. In fact, on average guests interact with the device 5-10 times a day. Purpose-built for hospitality, AIPEX includes privacy protections and is used across more than 10000 short-term rental properties.

Guaranteed to deliver everything you need from a property management system. ResortSuite PMS can be completely integrated with any combination of other ResortSuite modules or can be interfaced with existing hospitality systems, giving you the power to know your guest and deliver superior guest experiences. Enhance your guests’ experience by allowing them to book everything your property offers anytime, anywhere. Streamline your operations through tablet-based applications and web-based management systems. Our module-based solutions can integrate with existing vendors or run your entire operation. Display a guest’s complete history in a single or multi-location setting; view all previous visits, purchases, special notes and experiences to ensure exceptional and personalized guest service is provided. Generate automatic pre-arrival and on-property confirmation letters and guest itineraries that combine room reservations, dining reservations, spa bookings, lessons, activities, etc.

aavgo is a provider of Software-as-a-Service (SaaS) based hospitality operations management solutions. It gives hoteliers a unique way to deliver an enhanced guest experience that deepens engagement and loyalty to take back the guest relationship. Guests can digitally check in, chat with front desk, order room service, view menu, request extra towels, book a shuttle, check-out and much more without them needing to pick up the phone. Eliminate papers in the rooms and save unwanted costs. Guests can view directory, menus, channel guides, nearby attractions, and much more on their own device or via in-room device. Elevate guest experience with multi-language support that guest can use to chat with staff. Guests can now request on demand room clean service, order extra towels, book shuttle, raise maintenance issue, setup wake up calls and DND from their mobile or in-room device. No need for them to call or go to the front desk.

Bigsib is an Artificial Intelligence chatbot designed to facilitate continuous customer support for rental hosts. Its advanced artificial intelligence and natural language processing capabilities incorporate the host's support content and property specifics to provide tailored and accurate responses to guest inquiries. The platform serves to streamline communication, foster personalized interactions, and includes functionalities such as manual response approval, response scheduling, and automated follow-ups for enhanced efficiency in host-guest interactions.

We design, develop, install and support bespoke interactive digital solutions for discerning premium hospitality venues of every kind. Our hospitality websites and mobile applications enhance guest experience, prioritize guest health and safety, eliminate printing costs, streamline processes, leverage brands, empower management, and drive revenue. The original, patented, award-winning SmartCellar for restaurants, bars, and private collections. Our latest SmartTouch and SmartCellar products are designed to work on any platform. Each application is uniquely designed and built in strict accordance with our clients' requirements and brand vision. Our three-part systems consists of guest-facing, staff-facing, and administrative modules that empower our clients to make autonomous, instant edits and updates to critical information in real time. We optimize efficiencies and drive additional revenue to your bottom line.

FCS1 brings together the best technical know-how of FCS’ hospitality solutions in ONE app – redesigned to meet the hotel’s ever-changing needs, and with modern-day style. With 19 modules and counting, FCS1 covers the spectrum of your operations – from cleaning and service delivery to complaints and overall operations. Create a management solution that is unique to your hotel’s needs with FCS1. No obligation access period. Experience the everything FCS1 has to offer. Securely access the different modules with just ONE username and password. Automatically escalate cases to ensure that tasks are handled in a timely manner. Access FCS1 anytime and from any device with an internet connection. Super fast, hassle-free deployment. No more complicated installations. Oversee up to 10 properties from a single account. Easily view pending jobs by clicking on the respective pins on the map.

See a decrease in front desk requests by more than 25%, save on brand quality audits by 56%, reduce long lines and wait times. See an improvement in your NPS by over 35%, while simultaneously increasing your RevPAR. Soar above the traditional 10% to over 60% engagement of your in-stay guests. Gain immediate knowledge of guest concerns and have the ability to respond in minutes, not days. Provide a customized guest experience by leveraging an always-expanding unique guest profile that enables granular micro-segmentation and targeting. Create revenue from within via up-selling, referrals to nearby activities, partner promotions, and in-stay transactions. VenueLytics is a comprehensive AI guest experience and data analytics platform that dramatically improves your guest engagement so that you are more profitable. Generate feedback from guests and instantly respond to both in-stay and online guest reviews.

INTELITY is the provider of the most comprehensive guest engagement and staff management platform for the hotel, casino, cruise, and luxury residential markets. We provide fully integrated solutions to better connect and manage a mobile-first guest experience and staff operations in a single platform. To learn how you can implement a touchless guest experience, schedule a demo today. With heightened cleanliness protocols and reducing physical interaction at top of mind, INTELITY offers a contactless check-in and mobile key experience. Guests can skip the front desk entirely using Mobile Check-In, head directly to their room, and use their Mobile Key to access their room, reducing non-essential, face-to-face interaction between staff and guests. INTELITY is the established leader in hospitality engagement technology delivering the highest quality, most innovative, and integrated Guest Services Platform for use on multiple mobile and in-room devices.

Vouch, a travel-tech company founded in 2016, empowers hotels to streamline operations and elevate the guest experience through Vouch HOME, a comprehensive suite integrating a guest platform and a back-end Hotel Operations Management Ecosystem. Vouch HOME offers features like contactless check-in, streamlined task management for operations teams, and a convenient guest request platform, allowing hotels to run smarter and create lasting guest memories. Vouch has steadily garnered recognition for its work in catalysing digital transformation in the hospitality industry, receiving the Singapore Tourism Awards’ Best Business Innovation award in 2019, crowned winner of Hotel Innovation Challenge Asia at Food & Hotel Asia in 2022, as well as being shortlisted to participate in the Amadeus Next Startup programme. Validated by numerous global and local hotel chains, Vouch is the trusted partner for hoteliers seeking operational efficiency.

Enable lean hotel staff to do the most impactful work in the most efficient way. ALICE is an all-in-one platform that streamlines operations and communication, boosts productivity, and increases guest satisfaction. All teams and tasks connected, tracked, understood, and optimized...in one place. Increase productivity with smart and efficient task distribution and management. Gain visibility and transparency into all operations to make the best decisions for your hotel. Get actionable data to hold individuals and specific hotel departments accountable. The hotel operations management platform that allows you to improve communication, task management, and guest satisfaction in one solution.

Visitor experience and attraction management technology that helps your business grow. Helping leisure businesses unlock new revenue, reduce costs and modernize customer experience. Cloudline is a hassle-free, customizable digital guest and site management solution that enhances visitor experience and offers efficient, tailored support. Streamline and automate operations, analyze customer data and boost your business performance.

Placing a service request has never been so easy. No phone calls or miscommunication, schedule a request or surf through special services during your stay. With Chambre you can place these requests using your mobile browser or in room PC tablet provided by the hotel. Convenience is going mobile. Control the lights, fans, AC’s and other appliances from in room Tablet or your personal mobile. With our IR blaster installed your mobile becomes the remote to all IR devices in the room. A Plethora of features that can be provided by the hotel be it nearby places, places to visit, shopping recommendation, taxi services or anything that hotel can offer as a personalized service. Chat option for Guests and staff communication. No need of asking for or carrying room keys. Your mobile can be your key during the stay.

Unlike any other spa software available on the market, ResortSuite SPA is built on a guest-centric technology platform. Using a single guest profile, destination spas, resort spas and multi-location spas are able to provide a deeper level of personalized service to their guests. Built with its own inventory and POS systems, our best of breed modules can run your entire operation or integrate with existing solutions. From spa treatments, classes, room reservations to dining reservations, your front desk and reservations staff can get access to all information they need to know about a guest when combined with other ResortSuite modules or multiple spa locations. With the seamlessness of the single-vendor approach, the multi-vendor solution is best fit for spas and resorts that use a corporate standard for their PMS and POS systems. Enhance your guests’ experience by allowing them to book everything your property offers anytime, anywhere.

A commission-free, direct-channel, easy-to-use reservation system that’s designed to move guests effortlessly through the booking process. Mobile-friendly booking makes for a responsive reservation experience whether on a smartphone, tablet or laptop. Real-time room availability allows you to sell every last room, boosting the overall value of your property. And your guests can reserve golf, spa and dining as well, all in a single cart. It’s easy to book a single room or multiple rooms, as well as golf tee-times, spa visits and table reservations all at once with an appealing presentation of all the choices and amenities your property has to offer. An Integrated lodging management system for hotels and resorts. Build exceptional guest relationships and optimize revenue opportunities. An enterprise-ready, all-in-one solution for full-service resorts, boutiques and hotels.

Our easy-to-use web app is your digital concierge, providing all the information your guests need, day or night - meaning less of your time spent answering questions, more time being happy. Whether you want to upload a video of how your washing machine works, or include a map link to your favorite restaurant, Guidey™ lets you add those personal touches that ensure a 5-star experience every time. A dedicated area for guest marketing, helps you secure repeat direct bookings and promote your other places, giving you an edge over the competition and maximizing your profits. Setup your Guidey™ in under 5 minutes, using our simple, intuitive online dashboard. Write descriptions, upload videos, photos and pdfs, or add map links. Once you've completed setup you'll receive a unique weblink for your property's Guidey™. You can then share this with guests via email, WhatsApp or any other method you choose.

onPeak's proprietary hotel reservation system, Compass™ is shaped by feedback from customers, clients and event industry leaders to ensure a one-of-a-kind booking experience. Event participants easily reserve and manage individual reservations or blocks of rooms while cloud-based reporting and live inventory tracking enable smart, data-driven decisions, so you can boost the overall growth of your event. Our reservation system is designed to give participants the information they need to complete their hotel booking with fewer page views and clicks than comparable booking engines. Whether at home or on the go, guests can sort available hotels by price, distance, amenities or star rating for swift and speedy bookings. As easy as that, your participants have the rooms they need! Whether booking for 2 or 200, group managers can enjoy a simplified reservation experience.

A complete and simplified Property Management System, designed to perform and deliver memorable guest experiences. Fill the guest’s data instantly with Scan ID, keep notes and store a card on file, for a quick check-in. Provide the ability to have an instant check-out and accept every payment method that your guests prefer. Tap on any room number or date to a create a reservation. Handle multiple guests the same way you would one. Move clients from one room to another instantly. Whether you have a small, medium, boutique or chain hotel, your needs will meet the right solution in Reception. Designed to match the demands of any hotel and give you a bird’s-eye view of your everyday operations. A platform that is easy to use and maintain, utilizing cutting edge technologies and constantly getting new features to be present and future-proof. Reception will help you increase profits and minimize costs.

Execu/Suite is an all-in-one hotel property management software suite for hotels, resorts, and other hospitality establishments. Available in the cloud or on-premise, Execu/Suite offers smart, proven solutions to help businesses spend less time on their computers and more time delivering exceptional service to their guests. The platform covers reservation, front desk, sales and marketing, Point of Sale, reporting, back office accounting, online booking, catering/events, and so much more.

From reservations and check-ins to room service and housekeeping, restaurants and gift shops to the night audit and purchasing, Cheerze does it all, ensuring that your hotel staff never misses a beat. Cheerze is the preferred Hotel Management System for midsized hotels, resorts, small hotels, and service apartments. It offers you hotel timely assistance from check-in to check-out, from room booking to guest history, from housekeeping to guest experience. Cheerze offers a host of feature-rich modules for Front of the House and Back of the House services focused on operational efficiency, cost control, guest satisfaction, robust & timely reporting and prevention of revenue seepage. Cheerze’s modular design gives you the flexibility to choose from a wide menu of process-specific sub-products. In a Customer Facing function, one does not get a second chance to make a first impression; dependable technology tools can save your day.

Beds24 is an award-winning hospitality management platform, founded in 2006 and run by a team of experienced industry experts. The all-in-one, multi-property vacation rental and hotel management software centralises operations, automates tasks and improves the overall guest experience. With Beds24 , you can seamlessly manage your inventory, guest reservations and communication across multiple all leading booking portals. Beds24 is a preferred and premier channel management partner with Airbnb, Vrbo, Booking.com, Expedia, a connectivity partner with Marriott, Google for Vacation Rentals and Google Hotel Ads. Key features of Beds24 include - Channel Manager (for popular booking portals like Airbnb, Vrbo, Booking.com, Expedia etc) - Property Management System (PMS) - Online Booking System - Guest communication and central inbox - Secure payment processing - Workflow automation (bookings, calendars, payments, communication & more) - Integrations with numerous third party apps

Rentability PMS is a simple and complete web application that keeps track on all phases and procedures of vacation rental management from inquiry to checkout. It accepts and manages inquiries from multiple Sales Channels. It Synchronizes, automatically, property details, fotos, Pricing and Bookings. It offers a Business outlook for all aspects. It, also, keeps track for payments, produces invoices and receipts and more. Its available anytime anywhere and accessible from any type of devices (Desk Top, SmartPhones, Tablets). Complete reservations management with the possibility to filter any information you wish (Arrival date, Departure date, Guest’s name, Property etc.). Upon confirmation of the reservation and receipt of the advance payment, the Invoice and the 1st receipt for the advance payment paid by the guest are automatically generated.

A fully integrated front office system, restaurant point of sale, and a complete back office system. The system supports group and individual reservations, central reservation, multi-property handling, full guest history, traces & comments, travel agents contracts & rate codes, e-reservation, e-rooming-list dairect entry by tour operators through web interface, automatic routing, allotments & committed reservations, market segments & source of business analysis, full audit trail. The solution provides all types of required information, operational, analytical, financial & managerial. Also customized web reports can be executed automatically and e-mailed from the system on scheduled time plan for pre-defined email lists. Full interactive guest history & room history traces & comments.

A complete work order system is available for tracking work orders as they progress through the stages of reported, work in progress, completed, billed, and archived. Work orders integrate to the owner statements, the checks payable system and the general ledger. It helps get the work done! The Resort Management System (RMS) is vacation rental software for short-term reservation property management. Proven, powerful web hosted software that manages the performance of your vacation rental business with real-time online Internet reservation booking, website integration, partnership linking including HomeAway and TripAdvisor via FlipKey, rental trust accounting, owner unit accounting, work order maintenance tracking & billing, guest services management, unlimited guest email correspondence, integrated credit card processing, travel insurance and much more.

This is the main online booking product used for booking guest rooms, lodges, cabins, cottages, etc. With this product, you can book individual or group reservations, as well as allow discount rates, when applicable. Typically, this product is based on transactions, which allow for seasonality. This means, the product is offered as part of the core product, but to supplement the support of the product, there is a transaction fee associated with each reservation booked online. This fee covers the monthly support of this product, which can be recouped during the reservation process by incorporating a ‘resort fee’ within Portfolio HMS®. As part of an add-on service, Portfolio HMS® provides a way for your guest to book online reservations with GuestRez®. Portfolio HMS® controls all the accommodations, pricing, and availability. When setting up room types, rates, market codes, group codes, the property determines on a case-by-case basis what can be booked by the guest.

Your members deserve a five-star, personalized experience. Having siloed systems across your club’s operations not only creates disconnected member information and manual processes for staff, but also makes it more difficult to engage members. Designed to manage private clubs and memberships within hotels and resorts, the power of using ResortSuite CLUB is in its ability to have a single member profile visible across every area of operation. From member account statements, lessons, tee times, to dining reservations, your front desk and reservations staff can get access to all information they need to know about a member when combined with other ResortSuite modules or multiple club locations. With the seamlessness of the fully integrated approach, the multi-vendor solution is best fit for club membership operations that use a corporate standard for their PMS and POS. Enhance your members’ experience by allowing them to book everything your property offers anytime, anywhere.

Guestware is a Software as a Service (SaaS) company. Your Guestware solution runs in the cloud. This cost-effective alternative to managing on-premise software provides deployment flexibility and lowers costs. Guestware management tools empower hotel service teams to respond to each guest’s individual needs and requests and deliver an outstanding guest experience. Guestware automates and optimizes staff assignments to ensure each issue and request is resolved quickly. Guestware’s data analytics lower operating costs and improves guest satisfaction. The system tracks and records all guest information and interactions in one place. It seamlessly integrates with your property management system (PMS) and central reservation system (CRS) to make caring for your valued guests easy. Guestware intelligently schedules and tracks preventive maintenance tasks to minimize an owner’s capital expenses and optimizes facility maintenance to deliver maximum guest satisfaction.

Rezlynx PMS automates routine tasks and provides your team with the tools and insights required to make their daily lives easier. Fully configurable, PCI compliant, and featuring a comprehensive rate and availability management tool that is updated in real time, our mobile-friendly cloud-hosted solution is flexible enough to support any sized hotel or group. And with visibility of all your online distribution channels, including leading OTAs and the GDS, as well as other Guestline and third party systems, you can manage bookings, operations and a wide range of other functionality from a single location. Set up and manage everything it takes to operate efficiently, right across the guest journey. Give front desk teams real-time availability to manage reservations from all sources and promote upsells. Connect all services and facilities to deliver a more complete experience for your guests.

Reservation Master is a reservations software package developed for use in Hotels, Motels, Guest Houses, Bed and breakfast, Lodges & Inns and Campgrounds worldwide. It offers an easy to use, economically priced, yet robust solution for reservations, front desk, unlimited history, easy reporting. You’re presented with a color-coded booking sheet which provides you with instant information on your room availability and the guarantee status, reducing the possibility for mistakes. We are of the opinion that if you can’t understand a piece of software in five minutes, it’s too complicated to ever be of proper use. With this in mind we developed Reservation Master to be so easy to use you’ll have it up and running in less than ten minutes.

Nuvola is a comprehensive hotel software company that integrates property standard operating procedures into its proprietary system, leading to more efficient back-of-house operations, asset management and guest engagement. The company equips hotels with an intuitive and scalable cloud-based solution that develops a system of staff accountability. Created by hoteliers who have a first-hand understanding of select-service, full-service, and resort-style property processes, Nuvola is constantly working to enhance both the staff and guest experience through its in-house innovation team and integrations with third-party hotel systems. Nuvola’s events dashboard is used to track service requests, manage staff, and ensure tasks are tended to in a timely manner. Nuvola’s reporting dashboard will provide you with insights into incident trends, staff productivity, faulty assets, pass-on logs, & more.

Oracle Hospitality Suite8 Property combines all hotel processes into a single software solution. From reservations to housekeeping, from restaurants to sales and marketing, this software suite supports all areas of your hotel while focusing on your most valuable asset, your guest. This solution set is available in EMEA only. Gain a 360-degree view of guests with rich profile information and complete customer transactions. Increase revenue through online sales: room and table reservations, vouchers, and ticket purchases made easy. Streamline operations with built-in capabilities for distribution and restaurant and leisure management. Improve pre- and post-stay communications, including personalized offers and feedback questionnaires. Manages banquets and conferences from inquiry to billing. Thanks to its comprehensive billing system, it is also an ideal standalone solution for conference centers.

RezEasy PMS is a cloud based property management system so all you need is a device with an Internet connection and the PMS is available in your hotel and is accessible from satellite offices and remotely located personnel. RezEasy PMS manages all your reservations, guests and their folios. It also includes a booking engine for online reservations, point of sale, guest portal, Google booking links, and connections to channel managers. The Guest Portal allow guests to quickly make and manage reservations, view their current reservation and reservation history, or update their profile and settings. You can also allow guests to self check-in/check-out using the built in app .If guests are located in-house they can view their folio details and outstanding balance. RezEasy PMS includes Google Booking Links. Visitors to Google can search for hotel rooms in your country and book directly in RezEasy PMS. Best of all this service is entirely free.

Hotefy customers have reported a increase in the quantity and average rating of reviews provided by their customers. Hotefy on-demand service reduces staff requirements in service areas, and can allow you to consolidate kitchens and outlets. Increase per customer average revenue by 30%. Some customer demographics by over 1000%. Reduce staff required to patrol service areas of the hotel. Hotefy allows your customers to order from anywhere without waiting for a server. Consolidate outlets into fewer or single basic menu serviced by a single kitchen. With a customer feedback system build in, you will start to get direct feedback from your customers. Customization is a quintessential part of Hotefy. Use prebuilt pages to start in minutes or create new pages and styles to suit your brand. Fair subscription based pricing, no commissions on orders or room upgrades! Our plans are priced according to your occupancy, based open outlets with unlimited rooms included.