Audience
Hotels searching for a guest experience solution
About Guestware
Guestware is a Software as a Service (SaaS) company. Your Guestware solution runs in the cloud. This cost-effective alternative to managing on-premise software provides deployment flexibility and lowers costs. Guestware management tools empower hotel service teams to respond to each guest’s individual needs and requests and deliver an outstanding guest experience. Guestware automates and optimizes staff assignments to ensure each issue and request is resolved quickly. Guestware’s data analytics lower operating costs and improves guest satisfaction. The system tracks and records all guest information and interactions in one place. It seamlessly integrates with your property management system (PMS) and central reservation system (CRS) to make caring for your valued guests easy. Guestware intelligently schedules and tracks preventive maintenance tasks to minimize an owner’s capital expenses and optimizes facility maintenance to deliver maximum guest satisfaction.
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Integrations
Company Information
Guestware
Founded: 1990
United States
www.guestware.com
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Product Details
Platforms Supported
Cloud
Windows
Mac
iPhone
iPad
Android
On-Premises
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online
Guestware Frequently Asked Questions
Q: What kinds of users and organization types does Guestware work with?
Guestware works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Guestware support in their product?
Guestware supports these languages: English.
Q: What kind of support options does Guestware offer?
Guestware offers support via phone support, 24/7 live support, and online.
Q: What other applications or services does Guestware integrate with?
Guestware integrates with: INTELITY and Innspire.
Q: Does Guestware have a mobile app?
Yes, Guestware has a mobile app for Android, iPhone, and iPad.
Q: What type of training does Guestware provide?
Guestware provides training in the form of documentation, live online, webinars, and in person.
Guestware Product Features
Hospitality Property Management
Built-in Accounting
Supported
CRM
Supported
Extended Stay
Supported
Guest Experience (GEM)
Supported
Loyalty Program
Supported
Maintenance Management
Supported
Marketing Automation
Supported
Marketing Management
Supported
Multi-Property
Supported
Catering
Not Supported
Employee Management
Not Supported
Front Office Management
Not Supported
GDS / OTA Integration
Not Supported
Group Management
Not Supported
Housekeeping Management
Not Supported
Online Booking
Not Supported
Point of Sale (POS)
Not Supported
Reservations Management
Not Supported
Reviews Management
Not Supported
Single Property
Not Supported
Vacation Rental
Not Supported
