Tripsee Concierge
An intelligent guest CRM which uses SMS texting for recommendations, itineraries and everyday requests. TripSee Concierge provides personalized attention to each guest, creating a better, more substantial relationship with them and improving guest re-bookings in the future. If hoteliers can create a unique experience for the guests during their initial stay, they'll be more likely to return the next time they need a hotel, even if a brand is offering a better price or a more desirable location. With the help of TripSee Concierge, your guest can have a one-of-a-kind experience including personalized recommendations and fully planned day trips customized to each guest’s preferences. All the guest information in a normal CRM plus a few extras include name, email, phone, tags, notes, and stay informed. Track and manage guests, anticipate their needs, and build a unique profile for each guest.
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Trabble
Triple your customer service response speeds with our chat-based concierge, which automatically reroutes requests and reservations for immediate fulfillment, leaving your guest support team free to attend to complex requests. Build relationships with your guests before, during, and after their stays with personalized conversations across multiple channels. Maintain full oversight of all areas of your property, enabling easy access and management of macro and microsystems from one place. We help your team adapt quickly to the new system, with informative onboarding walkthroughs and tutorials offered online or on-site where requested, and the provision of detailed hospitality SOP guides that are easy to follow.
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ResortSuite SPA
Unlike any other spa software available on the market, ResortSuite SPA is built on a guest-centric technology platform. Using a single guest profile, destination spas, resort spas and multi-location spas are able to provide a deeper level of personalized service to their guests. Built with its own inventory and POS systems, our best of breed modules can run your entire operation or integrate with existing solutions. From spa treatments, classes, room reservations to dining reservations, your front desk and reservations staff can get access to all information they need to know about a guest when combined with other ResortSuite modules or multiple spa locations. With the seamlessness of the single-vendor approach, the multi-vendor solution is best fit for spas and resorts that use a corporate standard for their PMS and POS systems. Enhance your guests’ experience by allowing them to book everything your property offers anytime, anywhere.
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ResortSuite PMS
Guaranteed to deliver everything you need from a property management system. ResortSuite PMS can be completely integrated with any combination of other ResortSuite modules or can be interfaced with existing hospitality systems, giving you the power to know your guest and deliver superior guest experiences. Enhance your guests’ experience by allowing them to book everything your property offers anytime, anywhere. Streamline your operations through tablet-based applications and web-based management systems. Our module-based solutions can integrate with existing vendors or run your entire operation. Display a guest’s complete history in a single or multi-location setting; view all previous visits, purchases, special notes and experiences to ensure exceptional and personalized guest service is provided. Generate automatic pre-arrival and on-property confirmation letters and guest itineraries that combine room reservations, dining reservations, spa bookings, lessons, activities, etc.
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