Audience
IT Managers, E-Commerce Managers, CRM Managers, CX Managers, Omnichannel Managers
About Palmate
Palmate is an AI-powered customer communication platform that unifies messages from WhatsApp, Instagram, Webchat, email, and phone into a single shared inbox. It connects directly with your existing business systems to answer routine customer inquiries, look up request statuses, and complete everyday operational tasks 24/7.
When an issue requires personal attention, the platform smoothly hands over the conversation to your team with full context and chat history. By pairing practical conversational AI with a collaborative team inbox, Palmate helps organizations manage incoming message volumes, maintain fast response times, and keep all customer dialogues organized in one place without disrupting their existing workflows.
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Integrations
Company Information
Palamar Teknoloji
Founded: 2020
Turkey
palmate.ai
Videos and Screen Captures
Homepage
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Product Details
Platforms Supported
Cloud
iPhone
Android
On-Premises
Training
Documentation
Live Online
In Person
Support
Phone Support
24/7 Live Support
Online
Palmate Frequently Asked Questions
Palmate Product Features
Chatbot
Call to Action
Supported
Context and Coherence
Supported
Human Takeover
Supported
Inline Media / Videos
Supported
Ready-made Templates
Supported
Reporting / Analytics
Supported
Social Media Integration
Supported
Machine Learning
Not Supported
Natural Language Processing
Not Supported
Payment Integration
Not Supported
Prediction
Not Supported
Sentiment Analysis
Not Supported
Conversational AI
Code-free Development
Supported
Contextual Guidance
Supported
For Developers
Supported
Intent Recognition
Supported
Multi-Languages
Supported
Omni-Channel
Supported
On-Screen Chats
Supported
Pre-configured Bot
Supported
Reusable Components
Not Supported
Sentiment Analysis
Not Supported
Speech Recognition
Not Supported
Speech Synthesis
Not Supported
Virtual Assistant
Not Supported
Live Chat
Canned Responses
Supported
Customizable Branding
Supported
Offline Form
Supported
Proactive Chat
Supported
Third Party Integration
Supported
Geo Targeting
Not Supported
Screen Sharing
Not Supported
Transfers / Routing
Not Supported
Website Visitor Tracking
Not Supported
WhatsApp Marketing
API
Supported
Alerts
Supported
Bulk Messaging
Supported
Campaign Management
Supported
Contact Management
Supported
Multi-Language Support
Supported
Reporting / Analytics
Supported
Autoresponder
Not Supported
