Audience

Companies looking for a solution to facilitate communication between large organizations and individuals

About Odigo

Odigo solutions and strategies help over 250 clients in 100 countries around the world achieve customer experience success, thanks to multiple Points of Presence (PoPs) and carrier-grade telco installations on every continent. As an international leader in customer experience, we have offices around the globe. Get in touch with an expert at an office near you or reach out to our headquarters for support in transforming your CX. Customized, robust, and agile CCaaS solutions that meet your customers’ needs. Link cross-channel interactions with each customer into meaningful conversations. Automation improves customer experience, maximizes agent efficiency, and boosts contact center performance. Routing your customers to the agent best able to help is fundamental to customer satisfaction. It’s also essential to your contact center’s operational efficiency. Deploy routing software capable of making those connections instantly, based on real-time data and your policies.

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Integrations

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Company Information

Odigo
France
www.odigo.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Online

Odigo Frequently Asked Questions

Q: What kinds of users and organization types does Odigo work with?
Q: What languages does Odigo support in their product?
Q: What kind of support options does Odigo offer?
Q: What other applications or services does Odigo integrate with?
Q: What type of training does Odigo provide?

Odigo Product Features

Call Center

Escalation Management
Outbound Call Center
Manual Dialer
Call Recording
Queue Management
Call Scripting
Blended Call Center
Progressive Dialer
Campaign Management
Predictive Dialer
Inbound Call Center
IVR / Voice Recognition
Call Logging
Reporting/Analytics
Real-time Chat
Database

Chatbot

Prediction
Machine Learning
Natural Language Processing
Context and Coherence
Payment Integration
Call to Action
Inline Media / Videos
Social Media Integration
Sentiment Analysis
Reporting / Analytics
Human Takeover
Ready-made Templates