Audience

Contact center managers and customer‑support teams seeking a tool to manage voice, messaging and digital channels with AI‑powered automation

About Octella

Octella is a customizable omnichannel contact center platform that consolidates voice, messaging, and digital channels into a single interface. It provides full PBX capabilities, call flow management, recordings, voicemail, IVR, and text‑to‑speech, alongside advanced autodialing to optimize agent workloads and reduce drop‑offs. Social media and chat integrations enable seamless customer engagement across platforms, while direct inward dialing (DID) numbers let you localize presence. Built‑in call tracking, callback scheduling, and email integration ensure no customer request slips through the cracks, and global SMS support extends outreach worldwide. The platform’s AI features automate routine tasks, such as sentiment analysis, call summarization, and intelligent routing, and deliver real‑time analytics to surface performance insights. Agents and managers access all channels via a mobile app or softphone, with SIP trunking for high‑quality, scalable voice services.

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Pricing

Starting Price:
€15 per month

Integrations

API:
Yes, Octella offers API access
See Integrations

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Octella
Latvia
octella.com

Videos and Screen Captures

Octella Screenshot 1
Octella Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Support
Online

Octella Frequently Asked Questions

Q: What kinds of users and organization types does Octella work with?
Q: What languages does Octella support in their product?
Q: What kind of support options does Octella offer?
Q: What other applications or services does Octella integrate with?
Q: Does Octella have an API?
Q: What type of training does Octella provide?
Q: How much does Octella cost?

Octella Product Features

Call Center

Escalation Management
Outbound Call Center
Manual Dialer
Call Recording
Queue Management
Call Scripting
Blended Call Center
Progressive Dialer
Campaign Management
Predictive Dialer
Inbound Call Center
IVR / Voice Recognition
Call Logging
Reporting/Analytics
Real-time Chat
Database