Audience

Mid-sized to enterprise organizations that need a complete service desk and ITSM solution, plus so much more

About OMNITRACKER

OMNITRACKER is a powerful tool to adapt processes to your needs. The unique module and application concept as well as numerous out-of-the-box solutions make launching OMNITRACKER a snap. Easily and flexibly adapt the functionality to your needs, or define your own workflows. Benefit from the unlimited scalability of the multi-client capable OMNITRACKER. The attractive licensing model as well as easy maintenance and updating guarantee a fast return on investment. Our highly efficient, scalable and effective solution for IT service management (ITSM). It is based on the current ITIL standard and integrates other supporting processes. Supports you in all phases of the project and facilitates efficient planning and control considerably. You can easily combine it with our other applications. With our application for the complete sales process, you keep track of all sales projects – from lead generation to successful completion.

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Pricing

Starting Price:
$20000 one-time payment

Integrations

No integrations listed.

Ratings/Reviews - 1 User Review

Overall 1.0 / 5
ease 1.0 / 5
features 4.0 / 5
design 2.0 / 5
support 1.0 / 5
More Reviews Write a Review

Company Information

OMNINET
Founded: 1995
Germany
www.omnitracker.com/de/produkte/omnitracker/

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Product Details

Platforms Supported
Cloud
Windows
iPhone
iPad
Android
Training
Documentation
Live Online
In Person
Support
Phone Support
24/7 Live Support
Online

OMNITRACKER Frequently Asked Questions

Q: What kinds of users and organization types does OMNITRACKER work with?
Q: What languages does OMNITRACKER support in their product?
Q: What kind of support options does OMNITRACKER offer?
Q: Does OMNITRACKER have a mobile app?
Q: What type of training does OMNITRACKER provide?
Q: How much does OMNITRACKER cost?

OMNITRACKER Product Features

Change Management

Audit Trail
Approval Workflow
Training Management
Compliance Management
Task Management
Prioritization
Change Calendar
Release Management
Change Planning
Tracking & Reporting
Automated Notifications

Contract Management

Government Contracts
Buy Side (Suppliers)
Version Control
Sell Side (Customers)
Specialty Contracts
Full Text Search
Completion Tracking
Compliance Tracking
Electronic Signature
Contract Lifecycle Management
Pre-built Templates
Workflow Management

GDPR Compliance

Access Control
Consent Management
Data Mapping
Incident Management
PIA / DPIA
Policy Management
Risk Management
Sensitive Data Identification

Help Desk

Alerts / Escalation
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Automated Routing
Community Forums
Multiple Brands / Products

IT Service

Self Service Portal
Knowledge Management
Ticket Management
Service Catalog
Release Management
Incident Management
Service Reporting
IT Asset Management
Contract Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Project Management

Milestone Tracking
Portfolio Management
Resource Management
Collaboration Tools
Budget Management
Time & Expense Tracking
Traditional Methodologies
Agile Methodologies
Idea Management
Gantt Charts
Cost-to-Completion Tracking
Customizable Templates
Client Portal
Kanban Board

Secure Email Gateway

Data Loss Prevention
Real-time Dashboards
Anti-Malware
Threat Protection
Customizable
Sandbox
End-to-End Encryption
Archiving
Reporting / Analytics

Task Management

Task Planning
Recurring Tasks
Progress Tracking
Collaboration
Task Tracking
Time Tracking
Percent-Complete Tracking
Gantt Charts
Task Scheduling
To-Do List View
Create Subtasks
Reporting/Analytics
Gamification
Mobile Access
Task Board View
Spreadsheet View

OMNITRACKER Verified User Reviews

Write a Review
  • An OMNITRACKER User
    Software Developer
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: Administrator, Deployment
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "A bug infested mix of two generations of software"

    Posted 2023-02-20

    Pros: I can only imagine the price. The Software is cheap compared to its competitors. And cheap is the right word.

    Cons: Multiple functions, especially in the form-editing, are known to be buggy. Even in the online courses (nearly 3k€ for a course you don't even get a proper documentation for) the trainer explains how to deal with the recurring crashes. Even add-ons like the itsm-framework, which also cost >5k€, are buggy in a way, that some forms won't open without script-errors.

    Overall: This software has two major flaws: A lack of testing and a lack of commitment. Over multiple "new" versions some parts of the software are still old, that means a older layout or even old tools, which you have to use, because some parts you can't access with the new tool or the new tools are so buggy, that it is best to use the old ones. This whole thing feels like an Access 2.0 with Angular sprinkled erratically over it.

    The help-files are a joke, they are incomplete or just mind-numbing wrong (the vertical with and the horizontal height in their explanation of DLUs, which is the measurement-unit in forms ffs.

    Read More...
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