MiCloud Connect Integrations

Work smarter with business-class email and calendaring. Exchange helps you collaborate on your critical documents and gives you a focused inbox that prioritizes important messages and adapts to your work style, so you can get more done–faster. Get access to a more personalized inbox with helpful features and a smarter, more organized way to view and interact with email. Search enhancements give you faster and more complete results. With Add-ins, get powerful customization and extensibility, which connect you to modern services and internal line-of-business applications. Organize your time with a calendaring system that goes beyond basic scheduling of appointments and commitments. Automatically capture events from email such as flights and hotel reservations, and get suggestions about where to meet based on your location. Microsoft Exchange Online offers a hosted email service for business. Exchange Online helps protect your information with advanced capabilities.

Gong is a leading revenue intelligence platform designed to help businesses drive predictable growth by capturing every customer interaction and turning these insights into actionable decisions. With features like Gong Forecast, Gong Engage, and Gong AI, the platform empowers teams to optimize their sales process, improve forecast accuracy, and enhance customer engagement. It integrates seamlessly with your existing tech stack, providing real-time data and analysis to fuel better decision-making across revenue teams. Gong helps organizations achieve better pipeline management and improve conversion rates with AI-powered insights.

OfficeWatch Call Reporting is a powerful telemanagement application for the enterprise to simplify the management of the communication system and increase voice network visibility. Among the enhanced features include a dashboard with Top-10 tabs listing the most expensive, frequently dialed, and highest cost calls to enable users to get an at-a-glance view of all call activity in their organization. Reduce liability with automatic notifications via screen popup, email, and text to key personnel when an emergency call has been placed. Quickly determine misdials from a true crisis. Improved dashboards and configuration settings provide users a truly customizable experience to optimize the system around their business needs with intuitive, easy point and click navigation. OfficeWatch Call Reporting includes a flexible reporting engine that gives users the freedom to automatically schedule reports without interrupting telecom administrators.

Daisee builds technology to provide access to deep insight into the behavioural and emotional dynamics of your customers with the most accurate AI-powered, fully-automated AQM available for more impactful coaching, improved commercial outcomes and compliance monitoring. Daisee analyzes and automatically scores 100% of customer interactions using a world-first automated, digital quality scorecard. This automatically surfaces quality assurance issues that require human intervention in the areas of communication, compliance and conduct. Daisee enables you to see far beyond words alone, surfacing the underlying emotion hidden deep within your interactions – what your customers are really saying, thinking, and feeling. Daisee helps organisations create practical business value immediately, with software that is incredibly flexible and easy to deploy across any telephony system. Globally Daisee operates in Australia, New Zealand and the USA.

Servme is a comprehensive restaurant guest experience software designed to streamline operations and enhance customer engagement. It offers an intuitive reservation system that manages both online and offline bookings, reducing no-shows and cancellations through secure payment options. The platform includes a guest CRM for personalized experiences, marketing automation tools for targeted email and SMS campaigns, and table management features to optimize seating arrangements. Servme also provides data reporting and insights to track performance across venues, interactive digital menus, and waitlist management capabilities. With seamless integrations into existing systems, Servme aims to fill seats faster and grow sales for restaurants of all sizes. Track performance and generate revenue reports across your venues. Streamline operations with powerful and direct integrations that you can easily plug into your existing apps.

Outdoo is a unified AI roleplay and coaching platform that helps customer-facing teams practice, execute, and improve real customer conversations through integrated roleplay, feedback, and performance tracking. The platform integrates with learning management systems (LMS), customer relationship management (CRM) platforms, and conversation intelligence tools. It supports SCORM and xAPI standards and integrates with more than 120 enterprise systems. Key features include: * AI-powered roleplay simulations grounded in real customer scenarios * Unified scorecards for both practice sessions and live interactions * Personalized micro-learning tied to skill gaps * Manager dashboards for tracking readiness and coaching effectiveness * Enterprise integrations across LMS, CRM, and conversation intelligence platforms Outdoo is used by organizations seeking structured, measurable coaching processes that link training directly to real-world performance.

With our unique combination of phone service, technology, and expertise, and backed by our amazing PhonePro support, MercuryTel is the business phone service you’ve been longing for. Scalable to meet the needs of organizations small and large, MercuryTel is packed with features, exceptionally customizable, and incredibly affordable. Your local and long-distance calling, Cisco®, Mitel®, and Yealink® digital phones, and unlimited support are included in the fixed, monthly charge. Until now, having your own phone system was the only way to get the most advanced capabilities, but phone systems are expensive! As the technology ages, costly repairs and upgrades are required, and phone system dealers charge for every add, move and change. With MercuryTel, there is no phone system to buy and every feature is included at no extra charge! Your business will sound more professional, communicate more effectively and work more productively, without the big phone system expense.

Our cloud-based hosted phone system is simple and flexible with powerful call-management features. Start a free 14-day trial today. No obligation with monthly rolling contracts. Future-proof your business. Technology has exceptionally simplified the way businesses are managed and run today. As we speak, businesses across the globe are data-driven. Most organizations can now come up with useful and effective strategies just by analyzing data on their relationship and interactions with potential and current customers. This is all possible thanks to Customer Relationship Management (CRM) tools. Manage your desk phone from anywhere remotely, be it function keys, speed dial, directory, busy lamps, etc. The best VoIP UK provider, provides you with a complete mobile device management suite, solving urgent and complex business tasks when you are away from the office. Xinix offers a comprehensive suite of unified communications (UC) services.

SIP.US is a cloud-based SIP trunking service designed to modernize business communications with fast setup, flexible control, and robust features. SIP.US's powerful, self-service control panel allows users to manage SIP trunks, purchase and manage phone numbers, add or discontinue services, review and export real-time call data records (CDRs), and modify billing preferences, all in minutes. It supports business SMS, enabling instant, secure messaging with customers and clients. SIP.US offers widespread Direct Inward Dialing (DID) coverage, allowing businesses to search and order local and international numbers, most of which can be provisioned instantly. It supports Bring-Your-Own-Bandwidth, giving users the freedom to choose their internet provider and bandwidth, with support for both G.711 and G.729 codecs.

Clobba is a comprehensive reporting, analytics, and monitoring suite designed for unified communications platforms, especially Microsoft Teams, that gives organizations deep visibility into voice, collaboration, and licensing usage. It delivers customizable dashboards and historical reports for metrics such as call quality (packet-loss, latency, jitter), multi-leg call flows, user-adoption trends, device and headset usage, queue and auto-attendant performance, and license distribution and utilization. Clobba supports role-based access, automated scheduling of reports, real-time alerts when thresholds are exceeded, and deployment either via the vendor cloud or on-premises. The core product is further extensible via modules like Clobba Real Time (live wallboards and trend analytics), Range Manager (DID/number management), Queue Manager (call queue/auto-attendant configuration), License Adoption, and Voice Recorder.

Horizon hosted phone system is a complete business communications service that provides an extensive range of fixed and mobile telephony capabilities via an easy-to-use web portal. Horizon is the number one cloud telephony solution on the market today and has the most comprehensive list of features to support every business regardless of size or business structure. Horizon is the number one cloud phone system on the market today and has the most comprehensive list of features to support every business, regardless of size. Cavendish was one of the first telecom organizations to start providing Horizon, so we have a wealth of experience in provisioning, installing, training, and supporting every type of phone system configuration modern businesses require. Provide callers with menu options for call routing using auto attendant. Use your number and preferences on any enabled phone in your company.

DVSAnalytics delivers secure call recording and screen recording solutions, engineered to adapt to your organization’s specifications and scale with your growth. Improve customer service, maintain compliance, reduce risk and liability, settle disputes, verify customer orders and gain key insights. Analytics by DVS provide greater insight into your contact center. DVS Speech Analytics converts audio recordings into searchable data to deliver rich business intelligence about your business and customers. Desktop Analytics uses metadata from third-party applications, such as CRM platforms or communication platforms to categorize interactions in ways meaningful to your business. DVSAnalytics quality management provides evaluation and coaching tools to continuously improve the outcome of each customer interaction. Review interactions, trigger automated coaching based on evaluations, and motivate agents with easy contest management.

At Soft-ex, we assist Digital Service Providers (DSPs) to enhance customer experience and reduce billing and customer care costs with our B2B & B2C interactive billing communications solutions. For UC providers and their enterprise clients, we deliver innovative UC analytics solutions to optimize infrastructure, performance, and costs for collaboration. Our solutions deliver tangible results by consolidating and leveraging existing billing (CSG, Amdocs, Netcracker, etc.) and UC platforms (Microsoft Teams, Cisco HCS/WebexCalling, Zoom, Mitel, Avaya, etc.). As an approved technical partner with UC market leaders, we also bring differentiated value-add to SBC’s resellers in response to established demand from enterprise clients. Whether you are implementing new systems or replacing them, we seamlessly integrate with everything to deliver that all-important touchpoint of billing communication to your customers and collaboration analytics.

Mitel Teamwork is a collaborative web and mobile application designed for the Mitel MiCloud Connect user. With integrated tools, from real-time instant messaging to collaborative team workspaces and video conferencing to collaborative desktop sharing, Mitel Teamwork will transform the way you work and enable your teams to be more productive and collaborative, whether they're in the office or on the go. With collaboration, video conferencing and messaging all rolled into a single, unified service, employees spend less time trying to connect and more time engaged in productive communications. Get a communications experience that’s consistent across all your devices, from your desktop to mobile device. Stop a conversation on one device and pick it up on another. It’s that simple. Collaborate anywhere, anytime. Whether you’re in the office, at home or on the road, MiCloud Connect is always there with you.