LogMeIn Rescue

Pros: LogMeIn Rescue helpdesk is outstanding in terms of usage and ability. Our customers are also happy with this solution. UI/UX design is intuitive. It delivers the best remote access to the support desk dashboard. Supports mobile platform for end-users.

Cons: Artificial Intelligence-based support is not there. Lots of other offers same.

Overall: Overall, It is the best support solution that delivers everything that we need in the support desk. It works smoothly in high traffic and requests. Effective on mid enterprises.

Pros: Love this tool for all my remote access, able to send admin prompts through it by typing in admin information to gain access. Able to have multiple sessions open as well.

Cons: I don't have any cons about this product I think it is the best one out there.

Overall: Overall this product is great and does everything I need it to do. I would recommend this software to any organization out there for their IT department.

Pros: Easy to install. Easy to use. Let tech support save me from myself. My Microsoft tech support couldn't figure out what I was talking about, but we used LogMeIn to get to the bottom of things.

Cons: I was skeptical to use it at first (felt that it had a potential for virus), but it worked as advertised. No complaints to speak of.

Overall: I've used LogMeIn a number of times since I first discovered it through Microsoft tech support. It helps people see what's happening instead of the endless descriptions and screenshots. Saves a lot of time.

Pros: When someone calls and they need help now, this is simple and effective to get you remoted into their system to troubleshoot. I don't recall it ever not working exactly as I expected it to.

Cons: It's a bit on the pricey side. There are less expensive alternatives out there.

Overall: While there may be less expensive alternatives out there, I still used this just because I was never surprised by it not working. Reliability leads to happy customers.

Pros: - This application provides a secure path to connect with all your devices and control them remotely.
-Along with virtualization of the device it let users to collaboration for a single goal.
- Customer support service is quite good.

Cons: Price is way too high for what you get, they should definitely revise their pricing, furthermore their should be a free trial version of it.

Overall: Overall, the application does provide a secure connection with your all devices but with a heavy price.

Pros: With all the media attention schools get and the constant scrutiny of stakeholders, the highest level of security isn’t optional. This platform keeps my users safe through heightened security measures.

Cons: Not enough bang for the money spent. Not as cost effective as I would have liked.

Overall: I wish there were a lite version for this product for smaller businesses. It is ideal for larger companies.

Pros: It allows teams of all sizes to communicate and collaborate from anywhere on any device securely.

Cons: I have yet to run into a con. Anytime I have had any issue, I have been able to chat with customer service and they resolve my issue immediately.

Overall: LogMeIn secures your employees' identity, access, data, and passwords wherever they may be located. I have yet to have such a seamless experience with other software.

Pros: - Easy to use.
- Easy to walk someone through using.
- Easy to help assist others with technical issues.

Cons: - Sometimes if someone is already having issues understanding tech, downloading can be an issue.

Overall: - Good, easy to use and explain tool.
- Easily assist those with limited tech knowledge.
- Can vary from OS to OS.

Pros: -Very easy and simple to setup and install
-Fantastic user interface that is easy to use and navigate
-Reliability and uptime of the software and servers is always near 100%!

Cons: -Pricing model could be a little more aggressive and competitive versus other competitor's software on the market.

Overall: Overall - LogMeIn has been in the industry of remote software for the longest time, providing a very well made and stable product that just works, and is easy to configure and use. It has been instrumental in our organization, allowing us to access machines remotely spread hundreds of miles away.

Pros: LogMeIn Rescue gives my business a powerful help-desk to manage clients and communicate from one page. The deployment of this tool was a breeze. I like the addon with various integrations, which makes it completely a robust tool.

Cons: Nothing so far, we liked this platform very much.

Overall: Overall, LogMeIn Rescue is a great and professional build tool for the business help-desk solution. It's also intuitive in the interface. Works great for our help desk.

Pros: To offer the best support experience for the customer no other tool is capable and better than the LogMeIn Central help desk solution. It offers live chat, real-time support alert, remote access, ticket management, ticket forwarding, and inbuilt survey and feedback.

Cons: Never encountered any serious problem while using this.

Overall: Everyone in my team is extremely happy with this solution. It allows them remotely and in real-time access helpdesk and support customers. Overall, LogMeIn Central is a robust help desk solution.

Pros: LogMeIn Rescue is the ultimate help desk solution for every online business.
- Remote access to reply and interact with users from anyplace.
- Seamless to route tickets and user requests.
- Super clean and intuitive user interface.

Cons: There isn't anything I don't like about this tool.

Overall: LogMeIn Rescue is the legendary help desk tool for every business that exists online. Its interface is solid, clean and intuitive. Overall, it's a nice tool and suggests everyone try this.

Pros: My favorite thing about LogMeIn Rescue is its uniform interface and elements to remotely support customers on their requests. We are using it for a long time, it's web-based platform enables ease to interact on any platform. Support tickets are easy to track and get follow up updates.

Cons: We are pretty much happy with this solution. No negative experience in recently.

Overall: LogMeIn Rescue is a very vital help desk platform for SMBs. It only need is one time configuration. The ticket followup request tracking is great. We lived this help desk platform. It's easy to use and has excellent ability.

Pros: The ability to streamline and remotely access the help desk platform is great. The issue management and Live chat allow us to directly connect using our support link. It provides the best and organized structure of self-help service to help customers without queuing for support.

Cons: The feedback should have a customize options to add questions.

Overall: Overall, LogMeIn Rescue is a reliable and easy way to support clients. The remote access and self-help make this platform a complete solution for the help desk.

Pros: It made it easy to handle multiple clients at the same time. The user interface is fantastic. You can live chat and connect thru remote control sessions. It enables the fastest way to connect with customers.

Cons: Need more detail about the client profile to learn their problems faster.

Overall: We are very happy with LogMeIn Rescue. In every aspect of remote support, it delivers the best experience to us. It made our support team more efficient. Highly recommended.

Pros: LogMeIn is very easy to use from a user perspective. We are able to solve problems quickly and efficiently without much down time.

Cons: From using LogMeIn, we have not had any negative experience.

Overall: LogMeIn has been vital in helping us transition to a new ERP system. We are able to work with support regularly utilizing LogMeIn for them to diagnose and help us solve our problems.

Pros: Since this pandemic hit working from home is a part of life --- being able to login to our server at work has been a godsend.

Cons: Sometimes connectivity takes a little long but always connects.

Overall: This is. great system if you need access to your files on your computer at work. It saves time when you don't have to travel to your office just to get a document off your computer.

Pros: No efforts to remote access support solutions.

Ticket management, reminders and useful knowledge-based answers.

Collaboration with Sales and support team for effective support.

Cons: I never encountered any problems with this platform.

Overall: It's an effective help desk solution. With LogMeIn Rescue, I can effectively remote access our support solutions. It provides a reliable spot to control and the process the help. It also gives me a LastPass complimentary subscription to securely save its passwords without buying any extra plans.

Pros: With LogMeIn Rescue, we can resolve customer problems from anywhere. It gives a platform to make 24x7 functional customer support. It's a smooth easy and very reliable support platform.

Cons: No cons. I will update if I have any bad experience in the future.

Overall: It works extremely great for us. Using LogMeIn Rescue we can easily support customers and monitor workflow. LogMeIn Rescue gives us the flexibility to stay available 24x7 for customer support even remotely.

Pros: LogMeIn Rescue is a wonderful helpdesk solution. It offers an intuitive platform to solve customer issues quickly. It also gives easy to assign and generate tickets.

Cons: It worked great for me. Nothing to share about cons.

Overall: LogMeIn Rescue is my favorite helpdesk solution platform. It offers one of the best helpdesk platforms for businesses to manage, solve and control a large number of clients at a time.