LogMeIn Rescue

Pros: It provides me with mechanisms to manage and provide solutions to all our customer inquiries within a platform that lacks the intuitiveness and is easy to understand and operate. It is unique and nowadays necessary software to manage the resolution of customer and prospect inquiries. Its customer service is top-notch.

Cons: The software is excellent, and so far, I have not had any issues with it; it is one of a kind, we are happy with it.

Overall: Customer service and support are critical points within any organization. It is essential to have mechanisms that process and streamline these procedures to provide efficient service to customers. LogMeIn Rescue is an exceptional platform that has helped us meet the needs we have been having in our internal support areas. We have been able to increase our effectiveness when managing resolutions to the requirements that our customers may be presenting. The speed of response from their customer service team whenever needed is another benefit we have acquired with this tool; they lead by example. This is something in which this tool specializes.

Pros: Top notch Application, Terrific with all the aspects. It is easy and fast remote access tool to users. Best features is, it has ability to provide multi sessions capability

Cons: Nothing as now. You can trust their support and application.

Overall: Overall Experience is great! This application is a complete package and best for corporate use. Provides easy , fast and secure connectivity.

Pros: Many support engineers that I've worked with have used the service and love it! Remote control, remote diagnostics...what else could you ask for?

Cons: At the moment, I can't think of anything we weren't happy about.

Overall: Overall I would describe the experience as very positive. The collaboration and chat features are very handy.

Pros: Ability to easily and quickly remotely assist a user without being overly complicated. Love the multi-session capability.

Cons: None at this time. There is a utilization of this product by bad actors, so the reputation could use some help.

Overall: Very happy with the tool and the ability to easily and quickly remotely assist a user without being overly complicated.

Pros: The best thing that you will have best remote support. The speed is really goo d with lots of connection Info.

Cons: The price is high for remote control. It takes time to implement a new feature.

Overall: Over all it's an amazing product for remote customer with multiscreen remote access. Then unattended access is very helpful.

Pros: I didn't have high hopes for this software, but after experiencing it and hearing about it from my IT friends it seems very useful. It succeeds at what it is supposed to do, and makes connecting remotely easier. Thats all one could really ask for!

Cons: I found the price for this service to be a bit high for my liking, considering what it offers. If the company using it is well off however it should be no problem.

Overall: This software is useful, clean, simple, and therefore exceeds expectations. I especially appreciate the "resources" tab on the webpage that allows you to solve any problems you're having.

Pros: It connects securely to remote computers without any concerns. Troubleshooting never been easy before for remote clients. Thanks you Logmein for the amazing product!

Cons: No concerns as of now. Great tool with best features.

Overall: Using it for remote access and provide support to customers. Its fast and secure with plenty of options and great customer support

Pros: Securely connect to any desktop, laptop or mobile device on any network from anywhere.
Remotely support up to 10 users at once, allowing toggling between the sessions.
You can reboot instantly and reconnect immediately, even if devices are unattended or in safe mode.
Allows you to see and access areas that are not available with many other remote software.
It also allows quick and easy obtain of background information about a computer such as processes currently running, list of installed software, computer specs, etc.
Transfer of files is fast, simple and easy to use.

Cons: The User Interface is not intuitive and user friendly, it could be improved.

Overall: Overall it great for providing seamless remote support and to keep a track of all your sessions from when you started to when you ended.

Pros: Trusted computer tech's can remotely access your computer while you watch what they do. They can instruct you and show you how to do something on your machine or simply fix a problem for you while you sit back and "supervise"!

Cons: There is always a little trepidation when letting someone else access your machine. Just make sure it's a vetted IT professional or service your entrusting to remote access your computer. As far as this product - no real negatives to report.

Overall: This software has been used by our IT pros with several of the software and hardware vendors we use to operate our business. Rather than reading instructions on how to do something technical, a pro can do it for you while you talk on the phone and watch what they do. Ideal!

Pros: I really liked the actually application. It was a genius idea to focus in on this area and create a superior product.

Cons: I have had some technical difficulties in the past.

Overall: LogMeIn has really made accessibility and privacy, work well in this relationship. It has helped me as well as friends in other industries.

Pros: - You can copy files and documents to the connected PC very easily.
- It provides a very reliable remote access feature.
- The issues of the client can be fixed without any hassle remotely.

Cons: - It has a limited timeout that feels very annoying when you are dealing with an issue that is taking a long time.

Overall: Overall, LogMeIn Rescue is a reliable service desk tool that can be used to fix client's problems remotely.

Pros: Video/Audio conformance never been easy and simple before. Thanks to LogMeIn with the great product.

Cons: Sometimes web plug in crashed. But I have fixed it after reinstallation.

Overall: Great to have this product. Amazing with all the aspects. Easy and handy. It works with low bandwidth internet connection too.

Pros: One of the best product I have came across. We have been using for couple of years. It's just wow. Never had any issue with connectivity. Clear presentation and great audio too. 5 star!

Cons: Nothing as of now! Never had any issue with this.

Overall: Great product in overall.Looking forward to use it for long and happy to recommend others. Thanks team.

Pros: Like anyone using technology, I've had trouble with my devices in the past. I sought help from IT personnel using the LogMeInRescue product and had incredible success. It allows for multiple access methods, the support person was able to access my device without me being there, and he was able to reboot my device and automatically reconnect.

Cons: It's a product that's specifically designed for IT professionals. Without IT expertise, I imagine it would be difficult for me to use, should I want to troubleshoot my own device. Additionally, the chat box to connect with the support person is small and in the version we used, we didn't have access to a video conference/webcam for chatting.

Overall: Overall, it's a fantastic product that allows IT support staff to remote into PCs located anywhere and resolve technical issues quickly and without physical access to the device. In the remote world we're currently working in, this product is PRICELESS.

Pros: I like to use this for clients who are not familiar with our system, I think it makes things much easier especially during this time when everything is remote.

Cons: Only con is that somethings the screen freezes and we will need to restart the entire program.

Overall: Great for remote work. I think I would continue to use this program until we are able to get back to the office.

Pros: The ease of being able to provide remote support has been crucial, especially during the last year with more personnel working remotely.

Cons: Occasionally the lag time or software freeze was troublesome.

Overall: Overall I recommend the platform due to its ease of use. It is user friendly, efficient, and saves time.

Pros: -You can copy the files of the connected computer very easily.
-You can install software to the connected computer with ease.
-You get all the necessary features like notification, speed, and consistency.

Cons: -Sometimes the screen gets frozen suddenly and you have to restart the system to fix that.

Overall: Overall, LogMeIn Rescue is a great remote access software that lets you fix the client's PC without any hassle.

Pros: We use this to work remotely. It pairs well with our on-site systems and is user friendly. It has solid customer support as well if needed.

Cons: Sometimes the screen can pop up small but once you get the hang of it it should not be an issue.

Overall: We have used this without any issue during the pandemic. If you are a remote law firm you should consider this option.

Pros: Easily access clients computer for the benefit of tech support! Client does not need to subscribe or create an account, fast secure and reliable!

Cons: Nothing bad to say it is a really great solution!!

Overall: LogMeIn Rescue is a great remote access platform which allows you to access your clients computer with their permission and solve issues or set up settings for them.

Pros: -The feature is that you can deploy the remote in several ways like email links or direct download.
-You can move files to a remote computer, and it has low host system requirements.
-Technicians can collaborate and quickly fix the problem of the end-user by remote access.

Cons: -The chat feature does not work properly and takes a lot of time to reconnect.
-Some features are not beginner friendly and requires deep tech knowledge to use.

Overall: Overall, it is the best and easiest way to provide immediate remote access to the customer. Also, it is effortless for the end-user to establish a connection with the technician.